Gregory Scott Edwards
***** ****** **** ****, ********, TN 37934 • 865-***-**** • adb906@r.postjobfree.com • linkedin.com/in/gregsedwards
Overview
Empowers learners to thoroughly understand complex concepts and processes
Creates engaging and intuitive multimedia products
Leverages organizational, technical, and motivational experience to excel in collaborative teams
Seeks to continue professional growth, embrace challenges, and lead a successful team
Experience
Trainer/Technical Writer III
Discovery, Inc. (legacy Scripps Networks Interactive) • Knoxville, TN • May 2014 – Present
Spearheaded implementation of learning management system, enabling Human Resources, Global Information Security, and Workforce Support teams to deploy multiple, mandatory, global training initiatives efficiently
Proactively analyzed support tickets to identify opportunities for training development projects
Reduced average documentation development cycle from weeks to days by defining content and flow, then developing and deploying video-based training to reach global audiences
Provided tier-2 end-user support and managed training on a variety of IT systems
Empowered Benefits and Communications teams to streamline corporate messaging processes
Developed and maintained SharePoint-based sites to house technical documentation and ITIL processes
Planned, executed, and reported status of development projects using ServiceNow
Delivered technology-based solutions at scale to thousands of learners across international offices
Played key change management role in company-wide technology rollouts, including Office 365, Zoom video conferencing, Slack, and Google Suite
Documentation Development Specialist, Operations Training Specialist, Multimedia Developer
TeamHealth • Knoxville, TN • November 2004 – September 2005, June 2006 – May 2014
Managed development of annual compliance training and physician risk-management training programs
Built SharePoint-based extranet and video assets to reach employees around the country
Implemented and maintained learning management system
Planned, executed, and reported status of development projects using Microsoft Project and Visio
Developed documentation, provided training, and supported corporate operations management system
Drove end-user communication to define process requirements and coordinate beta testing
Implementation Consultant
PerfectServe • Knoxville, TN • September 2005 – June 2006
Analyzed individual client business processes to develop a deep understanding of communication-routing needs
Designed, developed, and deployed end-to-end communication routing solutions for multiple accounts
Conducted customized end-user training sessions using distance technology to reduce costs
Supported solutions from inception through post-launch to maintain client satisfaction
Senior Applications Instructor
New Horizons CLC • Knoxville, TN • December 2000 – November 2004
Trained professional clients to use various desktop and server applications proficiently
Leveraged technical skillset for extended development projects, including franchise website
Exceeded utilization, performance, and development goals as established with management
Adapted quickly to clients’ changing requirements while managing multiple, simultaneous training projects
Software Skills
Active Directory, Azure, Windows client, and Office 365 platforms
Visual Studio .NET application development suite
Google Suite platform
Zoom video conferencing platform
Smartsheet cloud collaboration platform
Adobe Creative Cloud and Technical Communication Suite tools
Lotus Notes collaboration system
ServiceNow enterprise service management tools
Interactive Intelligence telephony development suite
JavaScript, CSS, and related web development technologies
Articulate e-learning development suite
Camtasia, SnagIt, and Screencast multimedia tools
Rally agile project management suite
LMS Administration
Professional Awards and Certifications
Microsoft Most Valuable Professional Award, Windows Consumer Apps, 2010-2014
Microsoft Office Specialist Master certification
CompTIA A+ and Network+
Education
East Tennessee State University • Johnson City, TN • 1992 – 1996
Computer Science
Portfolio
View on OneDrive