KOECH TIMOTHY KIBON
APTIV / DELPHI TECHNOLOGIES, Yongin, South Korea https://www.delphi.com / https://www.aptiv.com Senior Technical Support Engineer, 2017.04 ~ 2018.07
Install, configure, backup and support IT hardware and software
Troubleshoot and resolve issues with software (production and R&D applications) and hardware
Tracking, monitoring, labelling and managing IT assets
Installation, configure, and Support for Network equipment, shared printers, and IP Phones.
Creates, maintains and update document repository of fixes, installation procedures, technical tips, and other technology processes
Identify and research for implementation of new technologies.
Work closely with the HQ to ensure maximum compatibility where necessary
Maintain security levels and confidentiality of information according to Delphi/APTIV security policies.
Remote support for Delphi/APTIV regional offices located in South Korea
Monitor trends from reported issues to isolate possible chronic issues.
Provide IT-onboarding training to new employees
Advanced experience with the use of a Service Desk tool (ServiceNow) FURENCE, Seoul, South Korea http://www.furence.com/ Overseas Technical Support, 2015.11 ~ 2016.08
Technical support engineer for Call Center Management software (CTI, IVR, and Recorder).
Install CTI, IVR, Recorder on new clients site
Perform server migration for existing clients when necessary.
Monthly checking and monitoring of LG Electronics Worldwide Call Centers remotely.
Maintaining and checking the system to make sure it performs without errors.
Create and translation of users’ manuals, proposal, and release notes from Korean to English
Work together with Sales Team to provide demos and test for potential clients. IDTECK, Seoul, South Korea www.idteck.com/en/
Overseas Technical Sales, 2015.01 ~ 2015.06
Perform market research on access control products and market trend
Maintain clients account
Find a new market and excavate new partners through market research.
Convince customers about the quality, price, secure, user-friendly software, and after sales service
Develop sales strategies and activities for access control and time & attendance for different regions RSUPPORT, Seoul, South Korea www.rsupport.com/en-us/ Technical Support and IT Pre-Sale, 2012.12 ~ 2014.12
System integrator for Remote Support program on Samsung phones and tablets, LG phones, Alcatel Phones and tablets, and DORO phones
Manage, nurture, and enhanced accounts for Samsung, LG, Alcatel, and DORO
Presale and after sales technical assistance, and provided technical and functional queries to clients.
Worked closely with R&D and developers team in ensuring timely implementations of projects.
Install and test solutions on client’s test phones, tablets, PCs and servers
Perform installations and integrations of Remote Support solution on client’s server, monitor integration for third parties, create technical design documents, installation and custom configuration of solution, provide customer training
Create Manual and troubleshooting documents for all RSUPPORT products (Remotecall, Remoteview, Mobizen, and 2
Translation from Korean to English
Community manager (Online marketing and Customer support) for Mobizen app and liteCam software INTERNSHIP & PROJECT
LATIS GLOBAL Seoul, South Korea http://game.latisglobal.com Community manager and Customer Service 2016.09 ~ 2017.02
Develop and evaluated marketing strategies based market trends and company objectives
Engaged game users with events, posts, and forum activities
Gathered user feedback on game play and issues
Prepare detailed Facebook post details on daily, weekly and monthly basis LOTTE Confectionery, Seoul, South Korea www.lotteconf.co.kr/eng/ Market Research, 2016.08
Confectionery market research (Specifically East Africa)
Analyze East Africa confectionery market for possible products that can do well
Organize Focus Group Interview
Contact potential distributors for confectionery products in East Africa PRIME Corporation, Seoul, South Korea www.primecorp.co.kr/ Cathodic Protection Technician, 2012.06 ~ 2012.12
Definition of Calculation methodology/ Protection method definition: Sacrificial or impressed insulated or not
Prepare CP designs, specifying anode type, quantity, and location; rectifier location, test station locations and other design features on prepared drawings;
Ensures optimum efficiency of Cathodic Protection operations for avoiding pipeline corrosion, by reviewing the coating and wrapping deterioration trends
Determination of the sacrificial anode quantities / location / material (Al /Zn / Mg) for the design life of the structure EDUCATION
A.I.C. Visa Oshwal Primary School 1993 ~ 2001 Baringo, Kenya
Kenya Certificate of Primary Education
A.I.C. Ebenezer Academy 2002.02 ~ 2005.11 Baringo, Kenya
Kenya Certificate of Secondary Education
Kangnam University 2007.03 ~ 2011.08 Yongin, South Korea
Major in Electronics Engineering (Bachelor degree) TH Cologne 2018.09 ~ present Cologne, Germany
Masters in Communication Systems and Networks
Microsoft Office • Python Programming • WAN/MAN/TCP/IP • HTML/CSS • SQL • Technical writing • Excellent skills in user IT infrastructure • Advanced desktop knowledge • Excellent Research skills • CCNA certification • Good knowledge or Production and R&D application • Active Directory • LANGUAGE SKILLS
English, Swahili, Korean
Sports[Soccer and Badminton], Volunteering, Travelling, Reading IT magazines and blogs, DIY (Arduino & Raspberry PI)