Systems Analyst

Samuel David LeGrand

Current:**** ***** **** ** ************, NC 27284 ********@******.****.***

Permanent:1014 Grays Land Ct Kernersville, NC 27284 336-***-****

Education:

North Carolina Agricultural & Technical State University - Greensboro, NC

Master of Science in Information Technology

Undergraduate GPA: 3.11/4.0; Graduation Date: Dec. 2014

Graduate GPA: 3.85/4.0: Graduation Date: May 2019

Relevant Course Work

UNIX/LINUX Systems Administration

Intro to JAVA Programming

Information and Network Security

Computer Database Management

Project Management

Intro to Mainframe Operations

Special Topics in Mainframe: Survey of Virtualization Technology

Network Servers

Foundation of Storage Technology

Enterprise Management Systems

Summary of Skills

Programming Languages: Some knowledge in Java, MYSQL Queries, Programming on z/OS

Some knowdledge with Linux commands

Proficient knowledge of Microsoft Office

Strong writing skills and ability to thoroughly present information

Ability to work on a team and collaborate well with others to meet one specific goal

Ability to prioritize and manage multiple projects

Employment/Internship Experience:

Volvo Financial Services: Greensboro, NC

(Desktop Support Analyst) 06/14 – 12/14

Provide software support to business end users in a Help Desk environment on a variety of custom and industry standard applications

Assist associated team members (network and telecommunications analysts, developers and project leaders) with special projects, systems initiatives and application production objectives.

Provide leadership to other team members on special assignments, projects and analysis of business and/or infrastructure needs as the business/technology requires.

BB&T: Greensboro, NC

(Tech Support Associate) 08/15-11/16

Responsible for providing technical assistance for BB&T clients who experienced problems

Serve as an escalated resource for other BB&T online support associates and responding to branch offices

that have questions about online banking

Provide troubleshooting resource for complex technical issues encountered by BB&T clients

Advanced Homecare: High Point, NC

(Support Analyst II) 11/16-12/19

Provide troubleshooting for AHC issued computer hardware and document all troubleshooting steps

Resolve all calls and issues within defined SLA; work in Active Directory maintaining user security group access

Use client tools to troubleshoot users via remote administration

Manage work order or user account maintenance requests for user account creation, access rights and data security

Actively practicing HIPPA laws to protect patient medical records and other health information

Use of Office 2013 in Citrix VMs and local laptops; Use of Microsoft server 2012 and domain controller to validate users to networks

Deere-Hitachi Construction Machinery Corporation: (Kernersville, NC)

(Systems Analyst) 01/20-Current

Troubleshooting software applications such as SAP and creating accounts in SAP

Some experience imaging and deploying laptops

Some experience configuring Aruba Network switch

Account Maintenance using AD Manager and traditional AD

Experience with Zebra printers and Intermec Scanners in factory environment

Academic Associations & Extracurricular Activities:

Association for Information Technology Professionals 08/13-12/14

NCA&T Finest Flag Football Team 08/11-12/13

2018 Golden Key National Honor Society Member 04/04-Current

Awards &Honors:

2009 State Farm Computer Science Scholar- North Carolina A&T State University

2009 Thurgood Marshall Scholar- North Carolina A&T State University

2009 Dean’s List - North Carolina A&T State University

2009 NSF Cyber Defense Scholar- North Carolina A&T State University

2013 Deans List- North Carolina A&T State University

2013 IBM Master The Mainframe Certificate of Completion- North Carolina A&T State University

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