NICHOEL RUCKER

**** ****** *** **** ********, MD 21044 (410) 300-185 adazlh@r.postjobfree.com

RESULTS FOCUSED, QUALITY-DRIVEN MANAGED CARE PROFESSIONAL WITH EXTENSIVE EXPERTISE IN CUSTOMER SERVICE, PROVIDING ADMINISTRATIVE AND PROVIDER SUPPORT DEMONSTRATING CONSISTENT ACHIEVEMENT OF OBJECTIVES, STRONG MULTI-TASKING SERVICE SKILLS, AND DEDICATION TO ORGANIZATIONAL GOALS. HIGHLY ADAPTABLE, AT EASE AND EFFECTIVE IN WORK SITUATIONS REQUIRING AN ABILITY TO ORCHESTRATE MULTI-TASK LEVELS OF RESPONSIBILITY EFFECTIVELY. A TEAM PLAYER WITH EFFECTIVE INTERPERSONAL AND COMMUNICATION SKILLS, ADAPT AT DRIVING CUSTOMER LOYALTY INITIATIVES AND PRODUCTIVITY GAINS THROUGH EFFECTIVE AND EFFICIENT CUSTOMER RELATIONSHIP.

KEY SKILLS

• Excellent Customer Service

• Medical/Surgical Coding • Records Organization & Management

• Spreadsheets & Accounting Reports

PROFESSIONAL EXPERIENCE

Howard County Recreation& Parks RLC (HCRP)

Director

• Plan and arranges activities

• Assist with homework for the week

• Facilitated learning in a safe and healthy environment

• Delegates responsibility to staff

• Use differentiated instruction to ensure that educational goals are met

• Established a good rapport with students and parents

• Used artistic and creative talent to enhance the classroom and schools appeal.

• Develops strategies to meet the needs of each child

• Participated in ongoing staff training sessions

Celebration Christian Academy

Teacers Assistant

• Prepare Classwork/Homework for the week

• Teach K4 computer skills on a PC and Ipad

• Assist in teaching K4 basic preschool fundamentals

• Facilitated learning in a safe and healthy environment Delegates responsibility.

• Use differentiated instruction to ensure that educational goals are met

• Established a good rapport with students and parents

• Used artistic and creative talent to enhance the classroom and schools appeal.

• Plans and arranges activities

• Develops strategies to meet the needs of each child

• Participated in ongoing staff training sessions

Strands In Columbia INC

Professional Assistant

• Payroll

• Daily deposits

• Created client database

• Implemented an electronic appoint reminder/promo special notification for clients

• Accounts payable

• Accounts receivable

• Maintained schedule for 5 stylist

• Created procedures for floor assistants and front desk personnel

Capital Medical Associates, PC, Washington, DC

Billing Manager, 2013 to 2014 (Contractual)

• Maintained up-to-date billing system

• Prepared appeal letters to insurance providers

• Processed adjustments and claim reconciliations

• Investigated and resolved customer claims and complaints

• Organized a recovery system and initiated collection efforts

• Monitored customer accounts for non-payment, delayed payment and other irregularities

• Served as company liaison with insurance providers

• Set up Payment Plans for patients

Department of Human Resources, Howard County, MD

Professional Assistant, 2010 to 2013(Contractual)

• Handle all customer concerns including conducting customer orientations

• Responsible for creating spreadsheets to track program applications

• Answer multi-level switchboard

• Serve as Office Manager responsible for reception area, records, logs, as well as time and attendance

• Responsible for retrieving/distributing/monitoring data and message system

Radnet, Inc., Rockville, MD

Reimbursement Coordinator, 2009 - 2010

• Maintained up-to-date billing system

• Prepared appeal letters to insurance providers

• Processed adjustments and claim reconciliations

• Investigated and resolved customer claims and complaints

• Organized a recovery system and initiated collection efforts

• Monitored customer accounts for non-payment, delayed payment and other irregularities

• Served as company liaison with insurance providers

Science Applications International Corporation/HRSA, Rockville, MD

Supervisor, 2007 – 2009(Temporary Assignment)

• Serve as liaison between the management and clerical staff

• Responsible for coaching, developing, and supervising staff of 16 in handling company activities and tasks

• Developed and implemented policies and procedures of administrative department

• Planned work schedules; evaluated employee work performance and performed disciplinary actions

• Responsible for triaging all incoming support request via telephone, email and/or in person

• Created procedure to allocate incoming emails in order to streamline delayed response time for clients

• Provided assistance to Grant and Loan Repayment applicants.

NICHOEL RUCKER RÉSUMÉ PAGE TWO

PROFESSIONAL EXPERIENCE (CONTINUED)

Rockville Ambulatory Surgery LLC, Rockville, MD

Patient Manager, 2006 - 2007

• Serve as liaison between the management and clerical staff

• Responsible for coaching, developing, and supervising staff of 4 in handling medical center activities and tasks

• Developed and implemented policies and procedures of administrative department

• Executed billing for three (3) healthcare facilities

• Conducted medical insurance verifications

• Performed collections on customer accounts

• Composed general correspondence.

Premiere Healthcare Services, Silver Spring, MD

Billing Specialist, 2001 – 200(Contractual)

• Conducted medical insurance verification

• Performed date entry and medical coding utilizing ICD9

• Responsible for triaging patients, taking vital signs

• Researched and responded to written correspondence from providers

• Maintained all accounts payable functions for the company

Montgomery County Surgical Specialist, Bethesda, MD

Practice Administrator, 2002 - 2003

• Responsible for coaching, developing, and supervising staff of 3 in handling medical center activities and tasks

• Conducted medical insurance verification

• Maintained office supply inventory

• Provided general support to doctor for patients, discussing next level of treatment

EDUCATION

Master Degree – Healthcare Administration

Strayer University

2005

Bachelor Degree - Business Administration

Strayer University

2003

Certificate – Super Coder

Radnet, Inc. 20010

TECHNOLOGY SUMMARY

MS Office (Word, Excel, PowerPoint, Access, Outlook) NextGen Medisoft MDVI ICD9 coding QuickBooks CBSI

410-***-**** adazlh@r.postjobfree.com

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