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Program Manager, Business Process Improvement, Healthcare, IT, Tech

Severn, MD
December 02, 2019

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To: Hiring Manager

As a Program Manager, consulting, risk management, resource and program planning have occupied my efforts for over 14 years. I have a broad background, which includes IT hardware/software and systems integration from concept through design and delivery, while managing both internal and international teams. These efforts included all phases of programs business requirements analysis though delivery of product. This included Agile introduction and development efforts for cross functional teams. Managing the customer interface has led to greater business opportunities and technical accomplishments.

Prior experience includes conducting requirements analysis for design development, resource planning and allocation, project cost and proposals, deliverable tracking, schedule and financial support and metrics. This includes Earned Value reporting as well as subcontract management and customer interface for program reviews. Proven ability to influence cross-functional teams without formal authority.

Ongoing education efforts have included networks, intrusion detection, and risk management, targeting active Cyber Security and Defense fundamentals. Certified Ethical Hacking (CEH) coursework was completed in early 2010. Certification for Lean Six Sigma Master Black Belt was completed in October 2011. Masters level IT Security classes were completed with Villanova University in 2012. Cyber Security Bachelor of Science degree studies were completed in 2016 at UMUC.

As you can see by my background, I am well qualified for a leadership position in a challenging team environment. My strengths are in execution planning, acquisition program management, managing risks, global team management and engineering development. As a self-starter, determination and ability to perform under pressure will be an asset.

Clearance includes Public Trust. I am PMP certified.

I would welcome the opportunity to work with a successful company.

W. GARY PICKENS, PMP, Lean Six Sigma Master Black Belt

587 Eason Dr., Severn, MD 21144



587 Eason Dr., Severn, MD 21144 410-***-****

Experienced Program Manager with a diverse background in IT, Process Improvement, Product and Systems Design Management, Healthcare, Risk Management, Data Analytics and Strategic Planning


Management ability establishing high performing project teams, resolving financial/program issues and devising risk mitigation plans with recommended strategies

Comprehensive experience with both Agile and Waterfall SDLC methodologies

Performance and Risk Management, identification, analysis and evaluation for key for product development

Planning, budgeting, and management of internal and external resources

Prioritization and analysis of matrixed resources to establish tactical and strategic objectives including ROI, metrics and budgets

Leadership and planning supporting company strategic objectives through business process improvement and lean objectives analysis

Management of factors influencing costs, schedule, WBS, RTM, performance, risk and earned value metrics (EVM)

Initiation, negotiation, management and execution of contracts with DoD and other government agencies

Systems design and development requirements analysis for both hardware and IT applications

Lean Six Sigma Black Belt experience leading DMAIC continuous improvement efforts

Thorough understanding of IT security best practices including NIST 800-53, ISO27001 and PCI DSS

Technical Management defining project scope, goals and deliverables with senior management and stakeholders

Management of Strategic Roadmaps for Continuous Planning (CPIC), gap analysis and financial planning

Systems process analysis and support to maximize operational efficiency and performance


Led Navy Financial Management teams through PPBE financial processes to identify problem areas and gaps for performance and process improvement efforts to establish Value Stream Charters, teams, milestones, budgets, champions and resources using Lean Six Sigma methodology

Management of multiple technology and product development efforts with competing demands

Reduced design and development cycle time from 6 months to 6 weeks for leading edge semiconductor designs using Lean Six Sigma methods and process and control metrics

Managed multiple Agile IT development projects contracted by CMS to deliver healthcare database analytics and increased business opportunities while delivering value on time and within budget

Initiated and implemented PMO best practices including standardization of templates, processes, and auditing compliance to comply with legal and regulatory requirements as well as executive briefings

Call center transition planning and execution and support for both migration and operational support

Professional Experience

Natural Networks International, LLC Severn MD 2017 – 2019

Program Management and Contractor Services, Nov 2017 to present (Consultant/Contractor/40 hrs.-week)

Program Management targeted at strategic planning and tactical support and RFP/RFQ proposals.

PMP Exam Prep instructor for national PMI Baltimore Chapter including rewrite of all materials for 6th Ed. revisions and updates including Agile best practices, risk management, procurement, acquisition, and other key knowledge areas

Strategic planning for PMI Baltimore Chapter including PMP Exam Prep process documentation required to become a PMI Registered Education Provider (REP)

Ensuring stakeholder alignment and requirement traceability to ensure priorities, status, and comprehensive understanding of business processes, controls, risks, and strategy

Business Solutions Group Baltimore MD 2016 – 2017

Agile IT Program Manager, Oct 2016 – Oct 2017 (MD state Contractor/ 40 hrs.-week)

IT Project Management supporting the Maryland Transportation Authority (MDTA) IT efforts introducing Agile methods with Jira to track and deliver critical projects to manage State resources and subcontractors to introduce EZPass resource planning (using Salesforce) to significantly improve current systems and reduce response times

Initiated projects for the Office of Engineering & Construction to implement appropriate metrics and controls, invoice tracking (OpenText) including setup and migration of a new architecture platform (ProjectWise) ensuring compliance to applicable licensing regulations for roadwork, bridges, and tunnels

Led Windows 10 planning and migration across all Maryland Transportation Authority groups totaling 1700 employees including contractors. Established necessary support functions, IT security, sequenced releases, and implementation milestones needed to support diverse user groups

Natural Networks International, LLC Severn MD 2015 – 2016

Program Management and Engineering Contracting Services, Oct 2015 – Sept 2016 (40 hrs.-week)

Program Management targeted at strategic planning, tactical support and RFQ proposals

PMP Exam Prep instructor for PMI Baltimore Chapter including classes Risk Management, Procurement, Scope, and Quality and supporting Agile techniques

CACI/IDL MIDAS Fulton, MD 2014 – 2015

Agile IT Program Manager, Jan 2014 – Sept 2015 (CMS Contractor/ 40 hrs.-week)

Agile and IT Program Management providing mission critical Data Analytics and Business Intelligence (BI) functionality for IT solutions (data management/SQL RDBMS) mandated by the Patient Protection and Affordability Care Act (ACA) and MMIS/MITA supporting healthcare initiatives across CMS (Centers for Medicare and Medicaid Services)

Requirements and program management included leading Agile teams using Relational Database Business Management Systems (RDBMS) with HP database storage with Marklogic NoSQL hierarchy and analytics using Hadoop, Cloudera, and custom tools. Java scripts and algorithms were used to standardize incoming data to test and evaluate solutions performance, dashboards, and reporting for CMS acceptance. This included database transition from Oracle to HP

Initiated project and program level support to CMS managing internal and external teams, XLC document management, including data analysis, risk assessments, process and procedure reviews, CMMI Level III, IV&V audits (auditing & compliance assessments), and IMS schedule support

Natural Networks International, LLC Severn MD 2012 – 2014

Program Management and Engineering Consulting Services, Jan 2012 – Dec 2014 (40 hrs.-week)

Program Management, strategic planning and tactical support proposals including costs benefit, budget and process improvement and consulting for DOD opportunities and other Federal Agencies

USPS Project Management planning for R&D development of same-day-services targeted for implementation across major metropolitan cities during 2013-2014 reducing delivery time to hours

Alion Science & Technology Washington DC 2011

Principal Quality Engineer, Feb 2011 – Dec 2011 (Navy Contractor/ 40 hrs.-week)

Led four teams supporting Team Ships Strategic Director and directed acquisition contracting/procurement initiatives (FAR) using organizational business process improvement methods (BPI) and supported the NAVSEA CPI (Continuous Process Improvement) Council

Implemented acquisition and procurement IT efforts for business process improvements

Function as a continuous improvement acquisition change agent for Team Ships which manages over $50B in funding which resulted in program savings totaling greater than $450K

Associated Veterans LLC Washington DC 2010

IT Healthcare Program Manager, Mar 2010 – Dec 2010 (VA Contractor/40 hrs.-week)

Program Management, financial requirements analysis (business and functional), including risk management and IT platform testing for the Veterans Benefits Administration Office of Resource Management using Agile methodology

Migration and integration of legacy IT systems to Enterprise Systems (focused on educational and medical benefits) targeted to reduce response cycle time by half

EG&G Technical Services, NAVSEA 04XP, Washington Navy Yard, DC 2007 – 2009

Program Manager/Lean Six Sigma Black Belt, Jul 2007 – Feb 2009 (Navy Contractor/40 hrs.-week)

SME/Program Manager for Continuous Process Improvement (CPI) Program coordinating NAVSEA 04XP enterprise teams across four Shipyards using Lean Six Sigma tools for Carrier and Submarines

Monitored and focused CPI strategic objectives and maintenance goals, which resulted in cycle time reduction within four major Shipyards and cost savings projected at greater than $527M

Led teams of Senior level NAVSEA Shipyard Managers to develop long-range program strategies, risk mitigation, and plans to set resource priorities with metrics for CPI programs focused on the DoD financial budgeting process (PPBE)

SyCom Services, Inc. Annapolis, MD 2006 – 2007

Resource Planning Analyst, Nov 2006 – Feb 2007 (DoD Contractor/40 hrs.-week)

Consultant for resource planning and schedule execution management for Northrop Grumman Annapolis Undersea Systems (ASDS mini sub/Littoral Combat Systems/ENFMC programs) working with CAM and Program Managers executing platform design, software integration, risk, and resource mitigation planning.

Management of factors influencing costs, schedule, WBS, performance, risk and earned value (EVM)

LexPoint Technologies, Westminster, MD 2006

Earned Value Metrics Analyst, May 2006 – Oct 2006 (DoD Contractor/40 hrs.-week)

Consultant for planning, resource, and IMS schedule management to General Dynamics Robotics Systems to execute systems development, integration, and testing for the Autonomous Navigation Program (ANS) for the Army Future Combat System (FCS) program and other weapons systems

Sarnoff Corporation, Princeton NJ 2005 – 2006

Technology Acquisition Program Manager, Aug 2005 – Jan 2006 (Consultant/40 hrs.-week)

Managed program execution and delivery of models for Signal Processing Algorithms and HDTV system design including IP (intellectual property) for integrated software and hardware products for customers including Intel, TI, and Sony to comply with Federally mandated digital standards

Completed deliverables for existing development program which was over $1M over budget and 1 year behind schedule and successfully secured a new business opportunity for $1.5M

eMagin Corporation, Fishkill, NY 2004 – 2005

Display Development Program Manager, Oct 2004 – Mar 2005 (Startup Consulting/40 hrs.-week)

Subcontract management of design and development for analog AMOLED (active-matrix organic light-emitting diode) Micro-display targeted for military/consumer markets including both analog PLL (phase-locked loop) design and RF (radio frequency) IP providers.

Redesign efforts resulted in cost savings of greater than $750K and efforts increased AMOLED device packaging yields by 9 percent using Lean Design of Experiments (DOE) statistical methods

American Competitiveness Institute, Philadelphia, PA 2003 – 2004

Government Programs Manager, Sept 2003 – Aug 2004 (DoD Contractor/ 40 hrs.-week)

Program and Contract management of Navy ManTech technology programs totaling over $10M for MMIC assemblies in F-18 AESA MMIC T/R Module radar program with Raytheon which resulted in savings of over $750K and 2nd sourcing.

MEMS IMU Program Management (for PMS429 ERGM) with multi-agency projects to develop High-G packaging and RF analog applications resulting in savings of over $250K. Further MEMS IMU $4.75M development completed with L-3

Initiated new $1.1M business with alternate supplier BAE Systems for ERGM/Excalibur missile guidance programs including system & subsystem level design & engineering manufacturing

Natural Networks International, Boulder, CO 2002 – 2003

Design and Project Management, Jan 2002 – Aug 2003 (40 hrs.-week)

Initiated management and contracting/consulting services targeted at Business Development including Design and Project Management, software applications, acquisition and hardware development for commercial and DoD applications

Vitesse Semiconductor, Colorado Springs, CO 2001

Sr. Program Manager Design Development Group, Apr 2001 – Dec 2001 (40 hrs.-week)

Microelectronics Design Services Program Manager responsible for business planning, deliverables, and budget management totaling $45M+ annually

Program efforts led to improved project schedules and included critical contract negotiation and management resulting in cost reduction and savings to company of over $2M

-Backend Design Management of eleven international ASIC designs teams in the US, Europe, and India (systems/software), focused on Telecom, Datacom, and Switch Fabric network designs for foundry manufacture which resulted in projected revenue of over $350M to company


BS in Cyber Security with Computer Science minor, UMUC Adelphi, MD 2016

Project Management Professional (PMP certified 2009)

Agile Scrum Master /DAWIA Level 2 (DAU)/ Lean Six Sigma Master Black Belt/CMMI level III

TSA Public Trust 2019

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