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Customer Service Administrator

Location:
Mahopac, NY
Salary:
20.00 hourly
Posted:
November 09, 2019

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Resume:

Denita Pearson

Mahopac, NY *****

adasot@r.postjobfree.com

845-***-****

Authorized to work in the US for any employer

Talented, and dedicated professional Administrator and Customer Service Representative, focusing on a position in clerical, documentation assistance, and maintaining high quality service, advanced in Microsoft Office, advanced in communications, and all general computer software

Skills

Microsoft Office (5 years), Logistics (2 years), Customer Services (5 years), Administrative Skills (4 years), Data Entry (3 years), Telephone Skills (4 years), Filing (2 years), Customer Support (2 years), Cash Handling (5 years), Call Center (2 years), Finance (2 years), Insurance (2 years), Clerical (3 years), General Office Skills (3 years), Front Desk (Less than 2 years), Guest Service (3 years), Analytics/Research – Industry Intelligence & Market Intelligence(3 years), Reception

(3 years), organizational skills (3 years), Receptionist (2 years), Management (1 year), Outlook (2 years), Inventory (3 years)- Detail Oriented, Excel – Using Pivot Tables, Excellent Communication skills, Strong Organization, Task Performance Related

– Prioritizing Tasks, Planning, Systems Proficient/Technical, Deadline Oriented Work Experience

Real Estate Coordinator

Cartus - Danbury, CT

March 2018 to August 2019

Chase team: Introduce, promote, and sell to relocating customers. Maintains an assigned case load, while delivering impeccable customer service to external and internal customers. Ensure data integrity in all Cartus systems. Ensure customer and client needs are met in a timely manner and ensure the customers satisfaction. Locate target revenue from brokerages, and remain persistent in meeting daily goals. Attention to detail, have the ability to prioritize workload, build rapport between the customers, comfortably multitask and navigate numerous systems. Front Desk Receptionist

Camelback Lodge and Aquatopia Indoor Waterpark Tannersville, PA

May 2018 to March 2019

Greeted and welcomed all guests approaching the Front Desk in accordance with Hotel standards.

Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.

Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Faxing, answer phone lines.

Follow all cash handling and credit policies.

Obtain all necessary information when taking room reservations and follow the rate- quoting scenario.

Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Completed daily bucket checks, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards.

Maintain and market promotions and guest programs, along with a clean work area. Assist guests with safe deposit boxes.

Convergys

AT&T - Hickory, NC

September 2016 to August 2017

Call center where assisted customers with their wireless account in the call center setting them up with the right devices, and help troubleshoot devices in their areas. Work with technical support to set up DirecTV cable, U-verse, and Internet. Receptionist

Cooperative Christian Ministry - Hickory, NC

February 2016 to September 2016

Performed intakes by interviewing clients based on their specific needs, added clients in the system directing them for food, billing, pharmacy etc., handled in transferring of phone lines, helped direct callers to the right department, filed and faxed paperwork, worked with the copy machine, etc. Also had to write a report at the end of the day.

Sales Associate

Ashley Furniture Home store - Hickory, NC

August 2014 to November 2015

Administered hands on activity, prospected for all new, and consistent guests, managing phone lines, and financing customers on credit through insurance companies, verified orders, helped with shipment inventory, calculated pricing of the furnishings through the computer software.

● Achieved a record amount of sales with my team to help with specials and charity events, such as private events, Bed for Kids, and food drives.

● Greeted guests at the front end, and presented our furnishing products on the showroom, while providing exceptional customer service and open-ended conversations with guests to understand their needs, and interests while communicating knowledge of the products.

Sales Associate/Cashier/Customer Service

Adidas - Tannersville, PA

June 2012 to March 2014

Adidas, Tannersville, PA 18372 - Sales Associate/Trainer June 2012 - March 2014

● Achieved full Customer service values by floating, and initiating conversation with the customers to help provide information about the merchandise, managed sales reports, and balanced the cash register.

● Trained and worked with new employees in a retail store with achieving more than

$600,000 annually, which helped the company's goals in sales on an hourly basis by targeting different sales and products.

● Trained in becoming management through the S.O.A.R program.

● Accomplished restocking shipment, and merchandise throughout the store making it a neat, and presentable establishment. Also performed tasks on the register, checking guests, and their merchandise out.

Cashier/Trainer/Stock

Target - Stroudsburg, PA

November 2011 to March 2014

Target, Stroudsburg, PA 18360 - Cashier/Soft lines November 2011 - March 2014

Developed new skills in computers, by using a computer based system that allowed guests to accurately shop smart, and apply for a debit or credit card, greeted guests at my register to pack and bag their groceries.

Administered hands on activities to train others, managed the phone lines, cash handling, and filing paperwork through credit and finances. Education

Bachelor's in Business Administration & Marketing

Colorado Technical University Online

November 2015 to June 2018



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