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Executive Assistant Service Representative

Dallas, TX
November 05, 2019

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Bachelor of Business Administration/Management Northwood University

Summa Cum Laude Cedar Hill, TX


May 2019 – Present Customer Service Representative Dallas, TX

•Engages directly with customers to effectively assist in problem solving, troubleshooting, and shopping for the perfect product to meet their individual needs

•Research and problem-solve to determine the appropriate solution for the customer and follow-up as needed to resolve issues

•Operate with understanding, active listening, patience, empathy, and kindness to customers and team

•Think critically and engage with customers to help them find the right products, set up their account, track down orders, and get creative with solutions

October 2018 – May 2019 Wal-Mart Superstore

Customer Host DeSoto, TX

•Identified possible shrink activities and risks by monitoring the front-end store area and maintains merchandise while keeping area clean and in order

•Influenced the behavior of others by using respectful communication and resolving conflict in an assertive yet tactful manner

•Assisted with safeguarding the assets of the Facility and property by observing and communicating suspicious activity

•Collaborated with managers, co-workers, customers, and other business partners to identify deadlines, expectations, and to carry-out tasks and to complete work assignments and priorities by using policies, data, and resources

•Determines ways to address improvement opportunities while adapting to and learning from change, difficulties, and feedback

November 2017 – June 2018 Internal Revenue Service Contact Services Representative Dallas, TX

•Conducted personal or telephone interviews with individuals who have varying degrees of understanding, or with third party representatives who possess a professional understanding

•Provided full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments

•Developed, analyzed and evaluated information involving the research of records and the nature of each inquiry including the way it was presented to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements

•Explained what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes

July 2016 – November 2016 Dallas Area Habitat for Humanity HAT Program Assistant Dallas, TX

•Developed and maintained Cost Recovery/Revenue accounting system to measure costs associated with assigned jobs and/or labor produced by the programs apprentices

•Supervised HAT Apprentices/Employees

•Documented, reported and maintained payroll and time-keeping

•Conducted intake meetings, interviews and participated in the overall hiring process of potential participants/employees

•Assisted with daily logistics planning and assignments

•Conducted informational meetings with outside agencies regarding potential employment for their clients

•Served as Executive Assistant to (1) the Vice-President of Construction, (2) the Manager of the HAT Program, and (3) the HAT Logistics Coordinator

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