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Social Media Customer Service

Eden Prairie, MN
November 04, 2019

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Zaynab Mohamed


Top performing University of Minnesota student with over five years of finance and HR experience, seeking to take next career step in the field of Recruiting. Display strong leadership and offer outstanding interpersonal and customer service skills. Accomplished in recruitment and employee onboarding. Building contacts at all levels and working with a variety of stakeholders. Maintain confidentiality. Core skills include

●Relationship Building

●Application Tracking System

●Full cycle recruitment

●Project/Timeline Management

●Recruiting events

●HR practices

●Sourcing candidates

●Pre-screen candidates

●Labor regulations


University of Minnesota – Twin Cities Expected: December 2019

Major: Bachelor of Science in Human Resource and Marketing

Minor: Leadership

Relevant Experience

Talent Acquisition Specialist

Lifetouch Inc. - Eden Prairie MN August 2019-Present

●Conducted behavioral based interviewing, consultation with managers over candidate's skills sets, and selection recommendations.

●Developed weekly recruitment activity reports for management, participated in weekly/monthly recruitment calls with hiring managers, and provided support to five Human Resource Directors

●Sourced candidates via job fairs, social media, email campaigns, etc.

●Reported to the Director, Talent Acquisition.

Diversity and Inclusion Intern May 2019- Present

Ameriprise Financial- Minneapolis, Minnesota

●Supported planning and execution of the 2019 Ameriprise Global Inclusion Week

●Benchmarked internal and external business resource network best practices to evolve and enhance tools, processes and templates

●Partnered with Talent Acquisition to help plan and execution our participation in diversity recruiting events

●Advised on best practices to improve and achieve diversity and inclusion goals in the Ameriprise workforce.

Recruiter Intern October 2018- May 2019

St. louis Park City Hall- St. louis Park, Minnesota

●Successfully screened candidates for vacant positions at the college recruitment events

●Developed and published job postings for the college in accordance with their collective agreements

●Authored and compiled offer letters for various position.

●Prepared Power Points and information packages for managers on performance management best practices, as well as the recruitment process

Passenger Service Agent (Part time) November 2017 to present

Delta global Services - Bloomington Minnesota

●Provided traveling public with concise, clear, and courteous up to date flight information including direction assistance.

●Ensured proper boarding and deplaning procedures by operating and controlling the Jet Bridge for all aircraft.

●Handled all seating arrangements, rebooking tickets, and other traveling accommodations.

●Controlled the gates by boarding confirmed ticketed passengers on aircraft.

●Knowledgeable of all airline procedures and policies to instill customer confidence and safety throughout the Airport.

Teller and Personal Banker August 2013 to August 2018

U.S Bank– Headquarters Branch, Minneapolis, MN

●Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.

●Review and approve overdrafts and check for cashing, and answer questions on accounts, loans, and statements.

●Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents.

●Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures.

leadership experience


Muslim Student Association May 2015 to May 2016

●Set a vision for the organization, delegate tasks and oversee a team of 6 individuals and 8 committee members.

●Managed a $25,000 budget, as well as revived social media presences by connecting with hundreds of students

●Spearheaded the implementation of a biweekly digital newsletter.

Activities and Awards

Multilingual: Fluent in English & Somali

●Dean’s List Recipient Fall 2015 to present

●STEP UP Program Alumni September 2015 to present

●Page Education Foundation recipient August 2015 to present

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