Sign in

Photo & Video Graphic Design, Customer Service Specialist

Portland, ME
October 22, 2019

Contact this candidate


PETER SCARPACI 207-***-****


Graphic Designer, Commercial Photographer, and Videographer delivering marketing value and content for the healthcare, financial, legal and small business community. Over 30 years of experience and proven methods for coordinating complex end- to-end creative services across multiple vendors and suppliers. I have great interpersonal communication skills, am a real team player. Meet tight marketing deadlines effortlessly making clients look great with brand enhancing services and products. PROFESSIONAL EXPERIENCE

BLACK COW PHOTO, Portland, Maine

1994 – Present

Photographer and Co-founder

Create cost-effective communication content and marketing materials for clients, enhance their brand identity and expand their market share. Manager of studio operations, including strategic planning, estimating, budgeting, hiring vendors, managing assistants, lighting set design, photo shooting, file production, retouching, graphic design, prepress uploads, archiving all work to ensure best archive practices. Built multiple studios and managed a mixed commercial client base. Transitioned from analog platform to 100% digital work flow. Adopted wireless capture/production workflow, yielding efficiency and cost savings for budget conscience clients.

Expert at studio, location and video lighting techniques for portraits, product shots and corporate events. Solid knowledge of Apple, Windows, Android, Iphone, Nikon, Canon, Sony, Fuji, platforms and devices.

Able to keep a level head and eye on the ball when handling multiple priorities with urgent needs. Give the client what they want with superior customer service. Handle special requests with flexible creative solutions to meet website updates and launch schedules.

Website Designer and Builder, Work with Adobe Creative Suite, Photoshop, Lightroom, Final Cut Pro, Pinnacle, Video Filming and Post Production Creations, DJI Controller/AIRMAP. PHOTO MARKET, INC., Portland, Maine

2013 – Present

Customer Service Representative

Known as “Part Time Pete”, I work with retail customers, answering questions, fixing problems, selling cameras and accessories, providing 100% customer satisfaction and meeting store sales objectives. Expert at phone support, affable approach, turn callers into store visits generating product and lab printing sales. Communicate with a wide age demographic from amateurs to professionals.

Received numerous accolades from customer online reviews. Moved company’s YELP and Google score up a full star with multiple positive reviews for excellent customer service.

Manage mail order department, packaging and shipping fragile equipment and photo artwork. Provide technical consulting and new product training to customers to maximize their imaging potential within budgets, lifestyle, technical goals, yielding more satisfied customers and increased sales. EDUCATION

UNH Learn.For.Life: Professional Development Program, Dover NH. 2019 Drone (UAV/UAS) Operator Certificate Program, Part 107 License Maine College of Art, Portland, Maine. 2012

Intro to Website Design and Building. Continuing Education. Bates College, Lewiston, Maine. 1985

BA, Economics, Secondary Concentration in Visual and Studio Arts.

Contact this candidate