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Curriculum Vitae of

Tilana Herbert

Dear Sir/ Madam

I am a 28 year old white female looking for employment in the admin, office and support sector in the West Rand area. I have experience as an Administrative assistant/ PA and receptionist and have also worked as a bar manager in the hospitality sector as well as an internet sales executive, receptionist, filing clerk and assistant stock controller for Hyundai Roodepoort.

I am computer literate with extensive knowledge in Microsoft office

(Excel, Word and Outlook) and can handle a busy switchboard with ease

I am also bilingual in Afrikaans and English and have a great telephone manner

I have a good work ethic where I believe that hard work and perseverance is the key to success in any working field. I work very well with people and group activities but also excel at individual tasks and believe that people who are treated with kindness, respect and understanding will pay you back in kind. I am smart, I learn fast and I will work very hard to prove my worth as a valuable employee. I am very creative, can think fast on my feet and excel in a challenge should to opportunity arise.

I truly do believe that I would make a great addition to your company and a helpful hand to your staff

Hope to hear from you

Best regard

Tilana Herbert

About me

Contact information

Full Name

Tilana Herbert

Phone Number

067-***-****

Email Address

adal3g@r.postjobfree.com

Languages

Read, Write, Speak

*Afrikaans-excellent

*English- excellent

Other

Nationality South Africa

Location Krugersdorp,

South Africa (Gauteng)

Criminal record

None

Health

Excellent

Engaged with three

dependants

Education

Matric High School/Grade 12 (Matric)

at Noordheuwel high school in

Krugersdorp, South Africa (Gauteng).

Graduated in 2008 with distinction.

Subjects Dramatic arts-Math’s-

Afrikaans-English-Consumer studies-

Tourism- Life orientation

Extra activities

I was part of the events committee where I helped plan and organize school functions, helped decorate venues and helped cook for special events.

I also took part in school and church carnivals by helping to run booths, activities and games

I was a team leader and counsellor at church camps and helped with fundraisers and activities

Also...

DEVELOPED ABILITIES

My working experience has enabled

me to:

- Adapt to the working environment

of a Restaurant and office

- Get on with a wide variety of people

from a variety of different countries

- To put other people’s needs before

my own and attend to their every

need with utmost care and precision.

- Adapt to the environment of an

office and work around people under

a lot of pressure and stress.

-Adapt to handling client queries over

the phone as well face to face

- Adapt to a busy sales environment

where sales targets are key

COMPUTER SKILLS

- Worked in Windows XP and

Windows Vista and gained

experience in using the

following software:

- Excel

- Word

- Outlook

-Power Point

- L@W

- Higher Gear

- Autoline Drive

Status and objective:

Current Status I am currently employed. I am available with a one week notice period. I am not willing to relocate.

Career Objective I would prefer a permanent position. I am looking for a career where I can better my current working knowledge, work hard, prove myself worthy and capable of advancement and have job security I am skilled in an administrative field as well as in a sales environment, but I am also smart, hardworking and a fast leaner, so I am fully capable in doing anything once taught properly

Working history

Filing clerk/Receptionist/Service adviser/Internet sales executive/ Cashier/ Booking clerk

August 2011 to Current

Temp to permanent position at Hyundai Roodepoort in the Admin, Office & Support sector as well as in sales

Duties and Responsibilities

As from August 2011 I was working as a filing clerk as well as helping out at the switchboard which included:

Answering phoned

Helping with customer queries

Organizing the entire filing storeroom

Helping find and organize files for auditing

December 2011 I was moved to help in our PDI centre where I

Booked in vehicles from other dealerships for service and checks

Booked out and closed job cards

Handled client queries

All around admin and client liaison help where needed.

January 2012 I was offered a permanent position as their internet sales coordinator and sales executive where I

Loaded and updated available stock onto internet sights such as Carfind, Surf4cars and Automart.

Contacted clients regarding general as well as showroom request, sent and received necessary documentation

Booked test drives

Followed up with clients on service satisfaction

Booked clients with sales executives

Followed up with sales executives on deal progression

All around help where needed with files and follow up’s April 2013 I was moved to a permanent position at reception where my duties include:

Managing the sales manager’s Higher Gear as well as assisting the sales staff to update theirs

Answering phones and allocating to correct individual

Taking messages and allocating to correct individual

Helping with customer queries

Managing vehicle registration forms for head office

General filing

Managing staff registers, leave forms and overtime sheets

Month end reports for HR

Ordering office supplies and booking technicians for general office equipment maintenance During retrenchments in April 2015 I was moved to the workshop where I was appointed as cashier/booking clerk and my duties included

Taking service and repair bookings for all Hyundai clients.

Loading and updating all client information on Drive system

Assisting customers with payments via POS as well as cash

Daily cash up

Keeping a daily control sheet of cash ups for accountants as well as checking cash up against drive line figures

Daily banking

Receipting and filling for workshop

Once company stabilised under new management I returned to receptionist position with added duties to assist stock controller keeping an updated License and registration track sheet as well as the understanding that I will be training in stocktaking and invoicing once pre-owned stock controller leaves

I was moved back to reception in 2016 where my normal reception duties took place but also completed my stock controller course in 2017 when one of our stock controllers left. I was asked to assist with stock controlling duties such as purchase orders and invoicing. Also took control of our licence and registration accounts with various licensing departments where I had had to do recon and keep track of all billing sent to us by the departments

Reason for leaving:

Currently still employed, but looking for a position where I can grow with the company and rise in position through hard work and dedication

2.Administrative assistant November 2010 to June 2011 Permanent junior level position at Lapeng Ekhaya (Standard Bank) in the Admin, Office & Support sector in Krugersdorp, South Africa

(Gauteng).

Duties and Responsibilities Setting up and sending weekly and monthly reports to bank Client liaison Updating client files on a daily basis Daily contact with bank reps to insure work satisfaction Daily contact with outside OCA's to insure Work progress and completion Faxing, emailing and phoning clients Keeping track of payment dates Setting up new spreadsheets for OCA's to keep track of client files Closing and filing of files for records Taking messages

Data capturing Answering of switchboard

Reason For Leaving Company closed down

3.Bar Manager

January 2009 to October 2010

Permanent position at Keg and Fiddler monument in a managerial position

In Krugersdorp, South Africa (Gauteng)

Duties and Responsibilities

Organizing bar shifts with staff

Daily stocktaking

Daily cash-up

Insuring customer satisfaction

Insuring heath codes and regulations are followed at all times

Client liaison

Reason for leaving

I received a job offer from Lapeng Ekhaya with more stable working hours

4.Receptionist

March 2006 to October 2008

Temporary junior level position at Hyundai, Kia and Citroen in the admin, office and support section in Roodepoort, South Africa (Gauteng)

Duties and responsibilities

Answering and directing all calls for Hyundai, Citroen and Kia (60 Lines)

Taking messages

Handling all Client queries

Screening calls

Faxing, Emailing and phoning Clients

Basic admin duties

Reason for leaving

To finish my matric exams

References

Company Hyundai Roodepoort

Name Danie Swart (Dealer Principle)

Contact No. Cell: 082-***-**** (2006- 2008)

Name Hendrik Nortje (Sales manager)

Contact No. Cell: 072-***-**** (Reception for 2006-2008) Name Theo van der Walt (Sales manager)

Contact No. 083-***-**** (2012 – 2013)

Name Neil Turner (New car manager)

Contact No. 011-***-**** (2013 - 2015)

Name Jean Basson (Used car manager)

Contact No. 011-***-**** (2013 - 2015)

Name Ferdi Petzer (Dealer Principal)

Contact No. 011-***-**** (2014 - 2016)

Name: Lindie Minnie (Current HR manager)

Contact number: 011-***-****

Name: Andre Muller (Current workshop manager)

Contact number: 011-***-****

Gary van der Berg (Current Dealer Principal)

Contact:011-***-****

Company Lapeng Ekahaya/ Standard Bank

Name Andre Barnard (HR Manager)

Contact No. 072-***-****

Company Keg Key West

Name Devon van der Merwe (G/Manager)

Contact No. 011-***-****

Company My Table Restaurant Key West

Name Eric Molefi (Manager)

Contact No. Tel: 011-***-****

Cell: 082-***-****

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