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System Technologist

Location:
West Palm Beach, FL
Posted:
October 12, 2019

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Resume:

SAMIR

ISSA

adakrj@r.postjobfree.com

786-***-****

West Palm Beach, Florida

SKILLS

Analytical and problem-

solving skills.

Strong technical skills.

The ability to work well

under pressure.

Attention to detail.

Team-working skills.

Organization and time

management.

Interpersonal and

communication skills.

Management and leadership

skills.

Quality assurance.

Customer Service Skills.

Multilingual (Arabic,

Spanish, English).

Public speaking.

C, C++, C#, Objective C,

Python, XML, CSS,

HTML, JavaScript, Java.

Windows, UNIX, Linux OS

Support.

System Administrator

Support, Network Admin

Support.

Active Directory, Firewalls,

System Integration.

Troubleshooting and

Monitoring.

IT Security Analyst.

Penetration Testing.

Server-Side Programming.

PROFESSIONAL SUMMARY

Outgoing professional offering superb customer service, proficiency, and passion for exceeding goals. Reliable with unique ability to relate to diverse clients. Friendly and enthusiastic, able to learn new tasks quickly, and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Multi-lingual (Arabic & Spanish). WORK HISTORY

Motorola Solutions Inc. – System Technologist

Plantation, Florida 07/2019 – Current

Implemented a naming convention for the FOG Server, where I named images according to the form factor of the PC it is intended for and the software available in the Image.

Configure and troubleshoot stations/routers/switches/servers, and virtual machine consoles accordingly.

Provide access to our system/network through a VPN for instructors all over the world.

Configure labs depending on the courses being taught, and provide global support to instructors all over the world.

Update outdated software in images, and then capture the image. Palm Beach State College - Computer Science Lab Manager Lake Worth, Florida 01/2018 – 07/2019

Created challenges to provide students with more hands on practice, where computer programming students would create projects; for example, a calculator, or an invoice for a store using the programming languages they felt most comfortable with, either C/C++/Python or JavaScript.

Networking students would configure different devices and services; for example, routers, switches, and VOIP using packet tracers and with actual cisco devices. Server configurations, and Active Directory DNS and DHCP.

Security students would do blue and red teams for attack and defense using Kali Linux tools on Hyper-V a virtual machine.

Troubleshooting to resolve network, hardware, and software issues, including but not limited to internet access, 3D printers issues, and compatibility.

Operate, install, maintain, and troubleshoot hardware/software; setup, configure, and test hardware/software; write instructions on operating procedures for equipment operation.

EDUCATION

Palm Beach State College

Lake Worth, FL May 2019

B.A.S: Information

Management – Network

Assurance & Cybersecurity

Palm Beach State College

Lake Worth, FL Dec 2016

A.A.

Palm Beach State College

Lake Worth, FL May 2016

A.S: Computer Programming

CERTIFICATIONS

Computer Programming

Specialist.

Cisco Certified Entry

Network Technician

CLUBS

Phi Beta Lambda (PBL)

- Future Business Leaders

Omicron Sigma Sigma

- Order of the Sword &

Shield National Honor

Society

Technology Club

LinkedIn

www.linkedin.com/in/samir

-issa-it

Palm Beach State College – IT Specialist

Lake Worth, Florida 01/2016 – 01/2018

Provide technical assistance and support for incoming queries and issues related to computer systems, media, and audio/visual.

Perform technical setup for video, audio and multi-image presentations and provide technical support.

Add users to Organizational Units (OU), to place them in groups, or assign them a PC.

Assist with the development, evaluation, and purchase of department materials and resources.

Edit videos using Premiere, and upload them to Kaltura for streaming purposes.

Add a CC-TV schedule on Phoenix.

Install, modify, and repair computer hardware and software.

Respond to queries either in person, by e-mail, or over the phone.

Install projectors, monitors, camcorders, and other classroom equipment.

Palm Beach State College – Student Worker

Lake Worth, Florida 08/2015 – 01/2016

Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.

Helped group by supplying all administrative support, including managing incoming calls, coordinating files and sorting mail.

Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.

Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.

Maintained functional office equipment with excellent troubleshooting and maintenance abilities.

Restocked supplies in neat and easily-accessible fashion. Independent Contractor – Arabic/Spanish Interpreter Palm Beach, Florida 02/2010 – Current

Translate for injured workers that only speak Spanish or Arabic.

Follow ethical codes that protect the confidentiality of information.

Help client fill out any paper work required before the appointment.

Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material.

Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Assist client with scheduling any follow-up appointments for translation/interpretation and transportation if needed.

Communicate with case managers, adjusters, and carriers on behalf of clients.



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