Medical Office and Administrative Assistant Graduate with Honors and perfect attendance
Very comfortable with customer service situations including front reception duties
Transportation of Dangerous Goods (TDG) Issued: Feb. 13, 2018
PHIA Issued: Aug. 7, 2019
OSHA Issued: Feb. 8, 2018
Child and Adult Abuse Registry Forms – 25/06/2019
Criminal Record Check w/ Vulnerable Sector – 20/06/2019
Immunization Report – 07/03/2019
Medical Office Assistant Program October 2018 – September 2019
Robertson College, Winnipeg, MB
Administrative Office Procedures
Microsoft Office Applications
Introduction to Human Resources
Medical Office Procedures
Billing and Coding
Anatomy, Physiology, and Medical Terminology Part 1 & 2
Clinical Procedures Part 1 & 2
Medical History, Laws, and Ethics
ICD 9 and Tariff Codes
Express Scribe Transcription
Keyboarding- 74 WPM with 99% acuracy
Medical Laboratory Assistant Program (unfinished) December 2017 – April 2018
Robertson College, Winnipeg, MB
Introduction to Medical Terminology
Anatomy and Physiology
Laboratory Office Procedures
Computer Fundamentals (MS Office Applications)
Clinical Laboratory Basics
BROOKE WHITEHEAD Page 2
Medical Office Assistant (practicum – 240 hours) August 19 – September 16, 2019
Health Sciences Centre, Winnipeg, MB
Worked as part of the team of admitting staff in the Adult Emergency, Children’s Emergency, Women’s Hospital, as well as General Adult Admitting for procedures at HSC.
Registered patients under the supervision of trainers, put together all relevant forms to create patient charts for use by the nurses, doctors, and other health care professionals, and created patient wristbands using collected PHI.
Provided patients with assistance in navigating the hospitals sections and to find their next appointments after registration.
Became familiar with ADT EPR, EDIS, Clinical EPR as well as the Scheduling sections of Citrix.
Assisted with reception duties in the Women’s Hospital and the General Hospital.
Learned to use manual Addressographs during a recent systems downtime, and gained experience working with and adapting to a paper only system during the outage.
Completed filing and other clerical work in all sections of Admitting including the process of bed-booking and creating booking cards for future appointments and surgeries.
Volunteer Assistant Program Coordinator February – June 2013 & February – May 2014
Donwood Personal Care Home, Winnipeg, MB
Part of a team of volunteers and coordinators who worked to organize the schedules of, and assisted the residents in, their daily activities, exercises, and routines.
Maintained the care homes health and safety standards by providing sanitization techniques. Worked in filing directly under the supervision of the health care aides.
Aided the residents in their feeding, movement through different areas, and made sure their social interaction, and other needs, were being met.
Volunteer – Gift shop, Children’s Hospital, and Rehabilitation January 2013
Health Science Centre, Winnipeg, MB
Provided customer service, aided in organizing stock and inventory, and cash handling.
Assisted in rehabilitation doing filing, recording and general upkeep of the area.
Monitored and interacted with the children in the activities area at the Children’s Hospital.
Volunteer – Teacher’s Assistant February 2012 – May 2012
Prince Edward Elementary School, Winnipeg, MB
Worked directly with the class teacher to aid in the education of the students.
Organized events, parties, and daily activities.
Took a leadership role in the classroom to set an example of how to follow the rules.
Certificate for completion of combined study of Health & Human Services and Family Studies - Miles Macdonell Collegiate – June 2014
Grade 12 Honour Roll – Miles Macdonell Collegiate – 2013/2014
Award of Distinction for Family Studies 40S – Miles Macdonell Collegiate – 2013/2014
References: Available upon request