BROOKE WHITEHEAD

*** ********* ******, ********, ** R2K 1B3

204-***-**** adag98@r.postjobfree.com

Qualifications

Medical Office and Administrative Assistant Graduate with Honors and perfect attendance

Very comfortable with customer service situations including front reception duties

Transportation of Dangerous Goods (TDG) Issued: Feb. 13, 2018

PHIA Issued: Aug. 7, 2019

OSHA Issued: Feb. 8, 2018

Child and Adult Abuse Registry Forms – 25/06/2019

Criminal Record Check w/ Vulnerable Sector – 20/06/2019

Immunization Report – 07/03/2019

Education

Medical Office Assistant Program October 2018 – September 2019

Robertson College, Winnipeg, MB

Administrative Office Procedures

Business Communications

Microsoft Office Applications

Customer Service

Introduction to Human Resources

Medical Office Procedures

Keyboarding

Medical Transcription

Billing and Coding

Anatomy, Physiology, and Medical Terminology Part 1 & 2

Clinical Procedures Part 1 & 2

Medical History, Laws, and Ethics

Accuro EMR

ICD 9 and Tariff Codes

Express Scribe Transcription

Keyboarding- 74 WPM with 99% acuracy

Medical Laboratory Assistant Program (unfinished) December 2017 – April 2018

Robertson College, Winnipeg, MB

Introduction to Medical Terminology

Anatomy and Physiology

Laboratory Office Procedures

Computer Fundamentals (MS Office Applications)

Clinical Laboratory Basics

BROOKE WHITEHEAD Page 2

Experience

Medical Office Assistant (practicum – 240 hours) August 19 – September 16, 2019

Health Sciences Centre, Winnipeg, MB

Worked as part of the team of admitting staff in the Adult Emergency, Children’s Emergency, Women’s Hospital, as well as General Adult Admitting for procedures at HSC.

Registered patients under the supervision of trainers, put together all relevant forms to create patient charts for use by the nurses, doctors, and other health care professionals, and created patient wristbands using collected PHI.

Provided patients with assistance in navigating the hospitals sections and to find their next appointments after registration.

Became familiar with ADT EPR, EDIS, Clinical EPR as well as the Scheduling sections of Citrix.

Assisted with reception duties in the Women’s Hospital and the General Hospital.

Learned to use manual Addressographs during a recent systems downtime, and gained experience working with and adapting to a paper only system during the outage.

Completed filing and other clerical work in all sections of Admitting including the process of bed-booking and creating booking cards for future appointments and surgeries.

Volunteer Assistant Program Coordinator February – June 2013 & February – May 2014

Donwood Personal Care Home, Winnipeg, MB

Part of a team of volunteers and coordinators who worked to organize the schedules of, and assisted the residents in, their daily activities, exercises, and routines.

Maintained the care homes health and safety standards by providing sanitization techniques. Worked in filing directly under the supervision of the health care aides.

Aided the residents in their feeding, movement through different areas, and made sure their social interaction, and other needs, were being met.

Volunteer – Gift shop, Children’s Hospital, and Rehabilitation January 2013

Health Science Centre, Winnipeg, MB

Provided customer service, aided in organizing stock and inventory, and cash handling.

Assisted in rehabilitation doing filing, recording and general upkeep of the area.

Monitored and interacted with the children in the activities area at the Children’s Hospital.

Volunteer – Teacher’s Assistant February 2012 – May 2012

Prince Edward Elementary School, Winnipeg, MB

Worked directly with the class teacher to aid in the education of the students.

Organized events, parties, and daily activities.

Took a leadership role in the classroom to set an example of how to follow the rules.

Additional Distinctions

Certificate for completion of combined study of Health & Human Services and Family Studies - Miles Macdonell Collegiate – June 2014

Grade 12 Honour Roll – Miles Macdonell Collegiate – 2013/2014

Award of Distinction for Family Studies 40S – Miles Macdonell Collegiate – 2013/2014

References: Available upon request

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