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Customer Service Supply Chain

Casa Grande, AZ
September 26, 2019

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Jeffrey Lichter

**** *. ******* **. ***. ***

Casa Grande, Arizona 85122

Mobile Phone: 520-***-****

Home Phone: 520-***-****


My goal and objective is to use my past experience and education to assist your Company to attain your goals by bringing to your organization a fresh perspective and new outlook. I graduated from Brandman University in May 2018 with a Bachelor’s degree in Business in Organizational Leadership and Supply Chain Systems. I am currently attending Colorado Technical University pursuing an MBA in Operations/Management. I also studied and completed courses in Six Sigma Green Belt training through Villanova University. I have extensive experience in Inventory Management, Logistics and Supply Chain Management. I hope to utilize all my Prior work experience in becoming a member of your team and accomplishing your goals together!


Diamond Harvesting February 4, 2008 – Present

Casa Grande, AZ

Agriculture Administrative Manager

Oversee the development of crops. Manage the daily operations of commercial agricultural operations, such as nurseries and large farms. I look over farming operations for absentee landowners or farmers in need of management assistance. I focus on the business of an agricultural facility. My duties include planning crops to maximize profit and minimize loss, creating budgets, hiring and overseeing production workers, supervising all farm maintenance, representing the facility in sales transactions and maintaining business records.

T&L Construction January 8, 2007 – September 15, 2007

Thornton, CO


Stocked and laid tile roofing. Stripped and felted. Performed all duties related to roofing as assigned under general Supervision.

Quebecor World Inc. October 16, 2006 – January 5, 2007

Loveland, CO

Warehouse Operator

Operated forklift in shipping and receiving capacity. Operated scrap baler. Stored and inventoried Work in Progress for staging to binding lines or shipment to outside storage. Operated palletizer on both in feed and return line. Kept binding lines operating by supplying them with required materials. Handled all manifests and shipping orders to complete outbound shipments to customers. Documented damage of incoming shipments. Performed all duties under minimal supervision.

RR Donnelley February 8, 1988 – September 28, 2006

Casa Grande, AZ; Danville, KY; Greeley, CO.

Logistics Specialist

Tracked all incoming railcars and improved demurrage by 80% by zxA directly with local and National railroads.

My methods of organization and logistics improved inventory turns from 8 to 24 in 18 months.

I instituted upon my arrival at the Greeley facility the FIFO (first in first out) methodology which increased inventory turns 200%.

Made the decision to use alternative inventory and deplete obsolete or remaining stock which also served to increase inventory turns.

I was responsible for scheduling material in a ‘Just-in-time’ delivery method in the effort to move paper rolls directly from railcars and truck to press production; this d to increase production output by 70%.

I streamlined purchasing, receiving, damage claims, and usage reports for Management and Accounting which saved time by 33%.

Created and maintained the ISO documents and procedures for processing damage claims.

Worked closely with vendors and CSRs to reduce damage and decrease claims; claims processing was decreased by 70%.

Able to rectify railroad transit times variation by 90% through continuous communication with the Union Pacific Railroad and Paper Mill vendors.

Worked very closely with local rail crew and introduced them to our production process thus revealing the importance of receiving cars as ordered; this enabled our Division to meet our production requirements, decrease demurrage by 98%, and transit variation by 90%.

Reduced rail demurrage from $25,000 per year to $500 per year.

I accurately ordered and purchased paper inventory, which was made from six-month projections to fit into a three-day delivery window, then adjusted accordingly till Last Date to Change (LDC)

I was very proactive and decisive in making scheduling and inventory usage changes.

Continuous prioritizing and multi-tasking to meet customer and production needs.

My continuous consultation with paper vendors, rail companies, and shipping brokers in regards to managing the supply chain, as well as internal and external customers which improved our overall inventory turns, quality, and efficiencies.

Created the methodology for physical inventory counts following the completion of a job.

Developed and monitored the procedures for reconciling all remaining inventories and completed reports for review by Materials Management and Accounting departments.

I consulted frequently with Management, Supervision, Paper Buyer, production Planning, Customer Service, Accounting, and Maintenance in a team-oriented effort to meet customer and division objectives and expectations.

I covered for the Paper Buyer, Customer Service Representatives, and Materials Supervisor when necessary.

Wrote ISO 9000 and 2001 work instructions for the Logistics Specialist and the Paper Baler Operator.

Created safety documents and performed safety audits for the entire Paper department.

Participated in all production, logistics, supply chain meetings.

Participated in and documented process improvement for Six Sigma.

I received Certification for the completion of a Six Sigma Green Belt class through Villanova University.

Performed all duties related to logistics, inventory management, and supply chain as assigned under very little Supervision.


Customer Service Experience

Supply Chain Coordinator

Vendor Management

Warehouse Safety Training

Inventory Management

Microsoft Excel

Microsoft Access

Microsoft Word

Microsoft Power-point

A/S 400

Computer Literate & Competent in Material Replacement Systems


Liberty University

MBA – Human Resources

GPA 3.0

Aug. 2018 – May 2020

Brandman University

BBA – Organizational Leadership

GPA 3.799

Jan 2014 – May 2018


Division Director Award - 2004 for outstanding job performance.

My most compelling reward was having developed and performed the Expeditor position in Greeley, CO. It was a daily challenge and brought out the best in myself and those around me.

I also created an electronic damage claim in MS Excel which was ISO 2004 certified

I created the Emissions Report for the EPA Audit which was used for the Annual EPA Audits for particulates released into the atmosphere.


Dave Seekford Antonio Rodriguez Kelly Standifird

208-***-**** 970-***-**** 480-***-****

Professional Professional Professional

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