** ******** **, ********, ** L6T 1P4
Credit card processing
Bagging and packaging
Stocking and replenishing
Good telephone etiquette
Coupons and gift cards
Cash report creation
Basic math skills
Receipt and refund issuance
Maintaining store appearance
Customer support associate with a history of consistently meeting and exceeding commitments towards customer experience and building loyalty and long-term relationship of customer with brands. Determined to lead and promote high levels of customer service and engagement efforts.
Pantaloons – Cashier/Clothing Sales Associate
New Delhi, INDIA • 04/2018 - 02/2019
Helped Customer with completing the purchases, locate items and join reward programs.
Reviewed customer product with issues and successfully resolved them by possible alternatives, hence building customer relationships.
Analyzed sales report before and end of the day to provide resulting conclusions to the manager.
Cocoa Secrets – Chocolate Making/Packaging
Kernal, INDIA • 03/2017 - 12/2017
Defined and prepared hand made custom fine chocolates for the customers as per their requirements and delivery concerns.
Minimized waste materials by strictly defining and maintaining materials quantity targets effectively with the team, hence improving quantity and lowering cost.
Achieved new successful customer relationship while supporting the returning ones by providing on-going customer support to improve their experience.