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Customer Service Representative

Location:
Toronto, Ontario, Canada
Posted:
September 16, 2019

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Resume:

Anu Saini

** ******* *****, ********, *******; 647-***-**** ; adac9f@r.postjobfree.com

Education

CANADIAN HEALTH CARE FOR FOREIGN TRAINED PROFESSIONALS DIPLOMA

MOHAWK COLLEGE, HAMILTON (SEPTEMBER 2015- APRIL 2017)

Dean’s honors and School of Nursing and Health Sciences Award Recipient

Highlights of Qualifications

●Possess strong customer service skills with the ability to interact effectively with management, internal departments, and customers

●Proficient in Microsoft Word, Excel, and PowerPoint

●Demonstrated experience in a computerized environment

●Self-motivated with the ability to work independently with minimal supervision

●Effective communication and interpersonal skills with multilingual abilities

●Demonstrates a strong desire to learn new skills with keen attention to detail

●WHMIS Certified

●First Aid and CPR certified

●Valid Security Guard License

●Valid Driver’s License

●Fluent in English, Punjabi and Hindi

Work Experience

CUSTOMER SERVICE REPRESENTATIVE – TECHNICAL (APRIL 2019-JUNE 2019)

CONCENTRIX MISSISSAUGA

·Opened and maintained customer accounts by recording account information

·Maintained financial accounts by processing customer adjustments Recommended potential products or services to management by collecting customer information and analyzing customer needs

·Prepared product or service reports by collecting and analyzing customer information

·Contributed to team effort by accomplishing related results as needed

·Managed large amounts of incoming calls

·Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

AGREEMENT SUPPORT ASSISTANT

HAMILTON HEALTH SCIENCES (MARCH 2017-SEPTEMBER 2018)

·Manage daily import, including data verification, of Participation Agreements from physicians all over South West Ontario

·Based on initial verification, liaise with physicians to disseminate additional required documentation, responding to any questions they may have, either via phone and email

·Assemble completed application packages for final approval by committee and be accountable for reporting associated with ClinicalConnect physicians’ participation in ClinicalConnect

·Communicate effectively, both in written and verbal format, with physicians and their staff, on a daily basis

·Schedule training sessions using webinar software and manage registrations

·Prepare informational packages for classroom training sessions

·Create surveys to assess value of training sessions, including analysis of results

·Support collaboration between HITS eHealth Office and academic institutions for the purposes of promoting digital health tools as part of healthcare curriculum

·Contribute to creation of written and electronic training materials for ClinicalConnect, including eLearning videos

·Provide additional administrative support as required within the HITS eHealth Office

·Attended conferences and provided information about ClinicalConnect use in Health care

·Monitored the survey results, Eventbrite registrations, list of attendees for various webinars and classroom trainings

SUPERVISOR- MCMASTER HOSPITALITY

MCMASTER UNIVERSITY, HAMILTON (SEPTEMBER 2017-APRIL 2018)

·Assist with the preparation of and the serving of all meals and beverages to customers, ensuring great customer service at all times

·Ensure health and safety regulations are followed

·Complete any administration as requested including food temperatures, wastage and cleaning schedules

·Assist in the effective management of stock and portion control

SUPERVISOR

FORTINOS, HAMILTON (DECEMBER 2015- MARCH 2017)

·Maintained a high regard for Food Safety and Health and Safety standards in work areas

·Responded to customer inquiries and requests, maintained courteous customer relations always

·Provided excellent customer relations through selling, educating, and consulting in to strengthen customer loyalty

·Actively demonstrate great collaboration, critical thinking, and continuous learning

CALL CENTER REPRESENTATIVE

WEST END AGENCY, HAMILTON (SEPTEMBER 2015- NOVEMBER 2015)

·Provided information, answered questions, and explained procedures

·Handled customers inquiries regarding sales

·Adhered to organizational goals

·Used persuasive skills to help customers make informed decision

Volunteer/ Other experience

HOSPITAL ELDER LIFE PROGRAM VOLUNTEER

HAMILTON HEALTH SCIENCES, HAMILTON (FEBRUARY 2017- APRIL 2017)

INTERNATIONAL PEER MENTOR

MOHAWK COLLEGE (OCTOBER 2016- APRIL 2019)

References

Mary Gavel – Privacy Officer at Criticall (adac9f@r.postjobfree.com 416-***-****)

Dixon Midigo – Manager Mcmaster Hospitality 905-***-****

Alison Diamond- Coordinator and BSCn Professor Mohawk College – adac9f@r.postjobfree.com



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