Hani Ahmed Mostafa Elagamawy
Mobile / Whatsapp: +966-***-***-***
Accumulation of an in-depth, extensive, & long-term Internal Audit experience in a reputable organization with opportunities for professional growth, where advancement is based upon professional skills and contributions.
Key Skills and Expertise:
•Over 9 years of diversified experience in multinational companies in the areas of Internal Audit, Accounting, & Customer Service in the sectors of Oil & Gas, Telecommunications, & Consulting in Egypt & Saudi Arabia.
•Strong communication and analytical skills in Arabic & English.
•Confident, articulate, and professional speaking abilities and experience.
•Experienced in successful dealing with diverse groups of people.
•Skilled at evaluating options and generating solutions.
Pursuing CIA ( Certified Internal Auditor) – Part One
Planned to take the exam on February – 2020.
•Cambridge International Diploma in Business
University of Cambridge, United Kingdom – 2014.
•Foundation Certificate in Accounting and Finance
American University in Cairo, Egypt – 2013.
Career Certificate in Management
American University in Cairo, Egypt – 2012.
•Foundation Certificate in Business Administration
American University in Cairo, Egypt - 2011
•Bachelor of Commerce “Major Accounting”
Cairo University, Egypt – 2009.
Protiviti - Saudi Arabia, Riyadh
Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. More than 4,500 people serve clients through the network of Protiviti and independently owned member firms in more than 70 offices in over 20 countries.
From: January -2017 (Present)
Carry out (Individually) all the responsibilities, fieldwork of internal audit engagements & Internal Control Review projects, & ensure the quality of work delivered as a project manager according to the Institute of Internal Auditors IPPF standards.
Attend Audit Committee meetings with the demonstration of active listening.
Identify key risks across different functions & develop risk-based internal audit plans.
Identify & discuss objectively internal audit recommendations with process owners & senior management.
Understand and respects the client’s culture, confidentiality of information acquired, engagement protocols, & expectations.
Obtain, evaluate, and interpret information to reach logical, fact- based conclusions considering highest levels of integrity.
Deliver quality work, meet deadlines, and conduct a self- review of work, considering the due professional care & competency requirements including appropriate technical expertise for the project.
Be proactively, Identify issues in a timely manner, & escalates appropriately.
Understands the assigned tasks perfectly and shows initiative and ownership of the tasks.
Adapts to changing roles and circumstances and maintains poise and appropriate behaviour.
Respects the client’s time by utilizing it as efficiently as possible.
Main Projects of Internal Audit Engagements & Internal Controls Reviews:
Internal control review (ICR) project for two times on 2017 & 2018 for a major telecommunication company in KSA & MENA region that involves evaluation of internal controls design and test of the existing internal controls effectiveness in more than 45 mega processes in different sectors of the company.
Carried out (Individually) all the responsibilities of an Internal Control Review (ICR) project for two times on 2018 & 2019 for a subsidiary of a major telecommunication company in KSA & MENA region, which included a total of 13 mega processes, covered the areas of: Strategy, Performance Management, Board Governance, Risk, Compliance, Treasury, Budgeting, Fixed Assets, General Ledger, Taxes, Financial Reporting, Accounts Payables, Accounts Receivables, Procurement, HR, Payroll, Facility Management, & the core activities of the company.
HR & Payroll Internal Audit engagement for a subsidiary of a major telecommunication company in KSA & MENA region, which included comprehensive scope of all HR & Payroll activities in the company.
Internal Audit engagements for one of the telecommunication companies in KSA covering the areas of: Corporate Governance, Strategic Planning, Budgeting, Legal, Compliance, Product Life Cycle Management, Customer Experience, HR, & Payroll, which included a comprehensive and deep assessment of processes under review.
Vodafone International Services – Egypt, Cairo
As a wholly owned subsidiary of Vodafone Egypt - the # 1 telecom provider - VIS is the largest off-shoring & outsourcing service provider in the MENA region delivering business excellence through providing world class integrated products & services of high quality and value.
International Customer Service Advisor - UK & Ireland
From: May, 2015 till: December, 2016.
Handle incoming calls / web-chats of Vodafone U.K. & Ireland customers regarding all technical, billing, complaints, and general queries related to Vodafone network and mobile phones in the U.K. and Ireland markets (Act as a frontline interface with customers of Vodafone U.K. & Ireland).
Provide customers with accurate information and the right solutions.
Resolve customer’s issues and follow up to make sure that issues had been resolved.
Work as part of a team to ensure offering world-class customer service at all times.
Be proactive in regards to the improvement of processes and procedures.
Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
Use job tools (telephone and computer) effectively.
Mentor and support new employees.
Attendance and punctuality.
Maintain professional work relationships with colleagues, supervisors, and managers.
Performs other duties as assigned by management (Joining back-office teams as a loan for assistance on a temporarily base).
TOTAL- Egypt, Cairo
TOTAL Egypt is a subsidiary of Total Group (French multinational integrated oil and gas company, and one of the seven "Super major" oil companies in the world). The company is active across the entire oil product distribution sector, with general sales, lubricants, marine and aviation activities as well as a retail network. The company runs a network of more than 226 service stations throughout Egypt.
Accountant & Customer Service Coordinator
From: August, 2010 till: December, 2014.
As Payables Accountant:
Review all invoices for appropriate documentation and approval prior to payment.
Process check request.
Respond to all vendor inquiries.
Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
Assist in month-end closing.
As Receivables Accountant:
Research cash receipts, coding, and posting of receipts.
Research and applies unallocated cash.
Oversees client accounts, accounts receivable write-offs and payment reversals.
Provide monthly financial and management reports.
Posting all cash receipts, discounts, allowances, price difference, returns, and other chargebacks to customer accounts timely and accurately.
Assist in month-end closing.
Annual closing in terms of reflecting TOTAL Egypt white products (Fuel) stock at the end of the year.
As Treasury Accountant:
Monitor banks accounts.
Analysis of banks statements to reach mistakes compared to internal records and correct mistakes.
Prepare monthly bank reconciliations.
Prepare required monthly journal entries on a timely basis.
Assist in month-end closing.
As Customer Service Coordinator:
Delegated to perform specialties customer service manager duties three times.
Apply for daily lubricants and white products (fuel) orders on SAP.
Allocate due payments to due invoices.
Apply incentives on SAP to well sales performance customers upon management approval.
Apply sales returns on SAP.
Coordinates between sales and dispatching teams.
Handle sales team inquires through SAP on a devoted and responsible manner.
Provide daily customer service reports.
Report sales volume to TOTAL – Egypt top management in an accurate manner on a daily bases.
Work with TOTAL – Egypt top management through SAP upon my direct manager delegation and authorization on releasing urgent blocked fuel and lubricants orders.
Internships and Training History
Internship Position/ Training Course
1. Transport Insurance Specialist
Wethaq Takaful Insurance Company
2. Summer Trainee
ABC Bank (Arab Banking Corporate)
3. Casual Jobs
Sydney - Australia
4. Customer Care Training Program
Vodafone International Services
5. English Language Courses
British Council & AMIDEAST
6. German Language Courses
7. Microsoft Excel
YAT Education Centre
8. Fresh Graduates Soft Skills Program
American Chamber of Commerce in Cairo –
Career Development Center
9. Negotiation Skills Course
American University in Cairo
10. Computerized Accounting Course
American University in Cairo
11. Banking Operations Program for Graduates (80 hours)
Egyptian Banking Institute – Central Bank of Egypt
12. Banking Operations Program for
Undergraduates (40 hours)
Egyptian Banking Institute – Central Bank of
13.ICDL Certificate UNESCO Sep. 2007
14.Microsoft Windows 2000 Faculty of Engineering – Cairo University Aug. 2002
15.Conversational English for Young Learners Course
American University in Cairo Summer 2000
Software and Computer Skills:
Team Mate: User
Great Plains: User
Vodafone Applications: User
Apple MacBook Pro: User
MS Office: Very good in most of programs.
Date of Birth: 15-April-1986
Place of Birth: Al Qassim – Saudi Arabia
Address: Al Jaradiyah, Riyadh – Saudi Arabia
Referees: Available upon request
Resume last updated on: 02-January -2020.