RUTH V. SANDRINO
A motivated individual seeks a position in your company that would benefit from clear communication skills and an even temperament with a high quality of being a customer service for 9 years.
EZY Service Centre Corp.
Internal Account Manager November 5, 2018 to December 20, 2019
Accepting inbound/outbound calls and emails to communicate with the clients.
Acknowledged customer issues and resolved their problems quickly and efficiently.
Contacted existing and new clients to discover their needs and to explain how it would be beneficial to their businesses.
Helped the clients who has dishonor payments and make active for them to use their facility back.
Tools used are Salesforce and TIQ.
Customer Service Representative April 8, 2013 to November 3, 2018
Answered all query about their credit cards.
Assisted customers for their online access concerns such as registration, basic trouble shooting, download statements etc.
Identify their underlying needs.
Helped on their billing concerns such as balance, interest, etc.
Helped the customers to identify fraud transactions.
Helped the customers in making their payment over the phone or online.
Managed phone time with efficient and high quality of customer service.
Adhere on break schedules.
I’ve been part of CRT (Customer Relation’s Team) or what we used to call SME (Subject Matter Expert) for 2 months. Handling escalations, or things that the agent cannot explain well.
Tools used are Sawgrass and Knowledge hub.
Intellinet Global Services/Teleperformance
Customer Service Representative May 28, 2012 to November 20, 2012
Handled inbound calls to book/cancel a hotel reservation.
Helped the customers to check the rates of the hotel.
Helped them to view available rooms on a specific location.
Sutherland Global Services
Customer Service Representative August 23, 2010 to May 27, 2012
Handled inbound calls.
Helped the buyer caller for some queries about the seller’s item on eBay.
Helped the seller caller on posting items.
Helped the customers to file dispute on some items that are not as described or item not received.
Helped on identifying fraud issues.
Zenta Global Phils.
Customer Service Associate (Mortgage) April 26, 2010 to July 16, 2010
First BPO company.
Handled those customers who called in for payments or customers that are having issues.
Transferred calls to a specific department.
Bachelor of Science in Secondary Education Major in Filipino
Pamantasan ng Lungsod ng Pasig 2004 to 2006
Attention to detail.
Identify underlying needs.