MICHAEL S. DAVIS
BUSINESS MANAGEMENT PROFESSIONAL
**** ****** **. *** *., Bakersfield, CA 93309
C: 760-***-**** - firstname.lastname@example.org
Customer services specialist with 10 + extensive years of management experience. Enthusiastic team leader and proven strategic problem solver in diverse employment fields; Strong interpersonal skills with training in supervisory practices, conflict resolution and team building through UC Davis’ Supervisor Series I & II; Earned an AS Degree in Business Administration for Transfer, AA Degree in Liberal Arts / Arts & Humanities, AA Degree in Liberal Arts / Social & Behavioral Sciences, and AA Degree in Business Administration from Cerro Coso Community College; Medical Office Systems - Medical Billing & Coding Certificate from Santa Barbara Business College. Additionally, I possess a Bureau of Security and Investigative Services Guard Registration card.
20+ years of Customer Service experience
A high degree of responsibility for confidential matters
Compliance with HIPAA regulations
Knowledge & compliance with ADA law
Extensive knowledge of public assistance and social services programs
Human Resources duties to include interviewing, hiring, policy, payroll, disciplinary action
Management experience in the fields of Public Assistance, Inventory Auditing and Food Service
Mechanical aptitude and personal experience in automotive maintenance and repair
Working knowledge and experience in facilities and residential maintenance
Security Guard card registered with B.S.I.S.
AREAS OF EXPERTISE
Staff Development (Trainer)
Profit & Loss Reporting
Coaching & Mentoring
Inventory Auditing (Retail/Petroleum)
Medical Billing & Coding (ICD-10/CPT-4)
Microsoft Office (Excel, Word, PPT)
Mechanical Aptitude (Machine/Automotive)
Human Resources Duties:
o Disciplinary Actions
o Employee Payroll
o Writing Policy
EXPERIENCE AND ACCOMPLISHMENTS
United Parcel Services UPS, Bakersfield, CA 11/2019 – Present Driver Helper- Seasonal
As a Driver Helper I assisted the UPS driver in the delivery of packages, performed package handler duties of loading and unloading packages into or out of UPS vehicles, and warehouse duties as assigned.
Overview: Assisting with the coordination of package delivery and organization to ensure timely delivery.
Help driver carry packages to residents and companies
Picked up packages from residents and companies
Obtained signatures and interacted regularly with customers
Recorded information, such as items received and delivered
Worked effectively with supervisor, taking and following direction
Deliver world-class customer service to all customers with a positive attitude.
Demonstrate strong communication, interpersonal skills, punctuality and excellent teamwork.
Kern County Department of Human Services, Bakersfield, CA 10/2003 – 7/2018 Human Services Supervisor (2014 – 2018) Human Services Technician I, II & III (2003 – 2013)
Supervised Human Services Technicians and/or other assigned staff engaged in determining initial and/or continuing eligibility for public assistance, including eligibility, employment services programs and specialized assignments. Assigned, monitored and controlled public assistance programs to ensure quality, quantity and timeliness; verified case records prepared by subordinates for eligibility, accuracy, completeness and timeliness. Performed dual roles as an eligibility supervisor and staff development supervisor (2015 – 2016).
Overview: Developing new service strategies to improve customer service, awareness and wellbeing. Received a “Certificate of Achievement for Exceptional Customer Service” from the department Director.
•Prepared performance evaluations and handled disciplinary matters for subordinate employees; kept detailed records of all factors pertaining to employee performance. Made recommendations regarding hiring, promotions, salary increases, disciplinary actions and/or terminations.
•Evaluated staff development needs, presented recommendations for training and personally conducted training sessions for subordinates or other agency staff in my areas of expertise.
•Drafted written procedures and desk manuals to coach, mentor and lead staff in
•Gathered hearing testimony for investigations and provided written response of findings regarding alleged civil rights violations.
•Participated in community collaboratives and coalitions, providing leadership as needed.
•Created workbooks/spreadsheets to compile and streamline data from written to electronic reports to include providing administrative assistance for the Program Director.
•Reviewed and verified employee payroll documents.
Polly’s Inc-KFC – Ridgecrest, CA 1/2003 – 6/2003 Assistant Manager
As an assistant manager for KFC, responsibilities include making sure all Company rules and process are followed regarding operations, customer service, cash managing, advertising, purchasing, human resources, health and safety, management, training as well as development.
Overview: Assisting the Restaurant General Manager (RGM) in making a lively and helpful work setting.
•Responsible for managerial development.
•Training new group members and encouraging them through regular communications, as well as planned acknowledgment efforts.
•Coaching team members to develop their customer service skills.
•Preparing the draft product projections and financials which need to be reviewed by the RGM.
Quantum Services – Columbus, OH 1/1999 – 8/2001 Division Manager (Tucson, AZ)
Managing the company’s petroleum industry accounts for southern Arizona and supervising staff to perform on site inventory audits.
Overview: Structured and developed a new company division in Arizona comprised of all cities south of Phoenix, AZ Promoted to Division Manager for the newly formed Tucson, AZ company division.
•Acquired a new 3 store petroleum account for the company.
•For one week every month assisted other divisions throughout the western United States (CA, UT, CO, NM, NV).
•Presenting detailed audit reports containing audit findings to the clients Senior Management Team.
•Reviewing shrinkage results and identifying areas of concern.
•Scheduling audits monthly and completing monthly Profit & Loss statements for the division.
•Responsible for interviewing and hiring staff.
•Preparing division payroll reports for accounting.
Lancaster Cardiology Med Group, Ridgecrest, CA 8/1998 – 12/1998
Medical Biller /Coder
Obtain accurate reimbursement for healthcare claims.
Overview: Converting all manual medical records to an electronic database.
•Reading and analyzing patient records
•Determining the correct codes for patient records
•Using codes to bill insurance providers
•Interacting with physicians and assistants to ensure accuracy
•Keeping track of patient data over multiple visits
•Managing detailed, specifically coded information
•Maintaining patient confidentiality and information security
Day & Zimmermann Services (Sub-Contractor for China Lake NAWS), Ridgecrest, CA 1/1996 – 8/1998 Maintenance / Floor-care Technician / Haz-Mat
Functioned as a maintenance and floor-care technician performing general maintenance and floor-care duties route for NAWS China Lake; General facility repairs and floorcare to include stripping, waxing, and buffing floors in various installations on the base.
Overview: Maintenance and Floor-care
•Acquired top-level clearance for highly classified locations.
•Hanta Virus Clean-Up (Certified)
Royal Crest (Private Sub-Contractor for SCE – Southern California Edison), Tehachapi, CA 10/1995 – 12/1995 Facilities Maintenance Technician
Functioned as a maintenance technician performing general maintenance duties as required for the Eastern Kern County, Northern Los Angeles County and Southern Mono County Southern California Edison facilities.
Overview: General facility repairs
•Examples include hydraulic door hinge repairs, restroom urinal service and repair, installing modular office furniture, and addressing safety issues: ripped office carpet, torn laminate flooring, and any hazardous concerns.
•On-call maintenance service and calls along with emergency repair service.
R.H.E.D.C. - Ridgecrest Housing and Economic Development Corporation, Ridgecrest, CA 1/1994 – 10/1995 Maintenance Technician
Functioned as a maintenance “make-ready” technician and performed general maintenance duties as required. Clean, repair, renovate apartments after tenant moves out to “make-ready” for the next tenant. Duties included general cleaning of fixtures, appliances, walls, floors; Repairing/replacing drywall; laminate, tile carpet flooring, windows, doors, roof; General grounds landscaping / tree pruning.
Overview: Maintenance “make-ready” Technician
•Servicing plumbing and electrical, heating and cooling (plus rotating on-call service after hours).
•On-call maintenance service and calls along with emergency repair service.