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Customer Care Manager

Rawdat Al Khail, Qatar
January 07, 2020

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Mailing Address:

Building Number: 58, Zone 22, Street 342

Fereej Bin Mahmoud North, Doha, Qatar

Mobile: +974-********


Career Objective:

To make a respectable career in a reputed organization, where I can prove myself and achieve my goal.

Career Summary:

To work in challenging position in a dynamic organization this will provide me an excellent opportunity to gain professional experience and personal advancement. Academic Qualification:

Masters of Business Administration (MBA)

Institution name : Southeast University

Major Course : Human Resource Management

Year of Completion : 2016

CGPA : 3.48 Out of 4

Bachelor of Business Administration (BBA)

Institution name : International University of Business Agriculture & Technology Major Course : Production & Operations Management

Year of Completion : 2013

CGPA : 3.42 Out of 4

Higher Secondary Certificate (H.S.C)

Institution name : Adhypak Abdul Majid College

Group : Business Studies

Year of Completion : 2009

GPA : 3.90 Out of 5

Secondary School Certificate (S.S.C)

Institution name : Gangamandal Raj Institution

Group : Science

Year of Completion : 2007

GPA : 3.94 Out of 5


Language Proficiency : Hindi (Professional working proficiency)

: English (Professional working proficiency)

Computer Efficiency

Operating System : Windows XP, Windows 7, Windows 10

Packages : MS-Office 2003, 2007, 2010, 2013

MS Excel, MS Power point, MS Outlook

Data Base Management System: 2003, 2007

Personal Strength:

Ability to work in a team as well as independently.

Public speaker.

Self-motivated & time management.

Focus and eager to learn.

Employment History:

Executive – Business Development


PO Box: 20917, Doha, Qatar

I am working in “Barq Group” as an Executive from December 03, 2018 to still now. Duties & Responsibilities:

Develop and implement marketing strategy

Evaluate and review marketing campaigns and advertising

Monitor and report on compotator activity

Conduct market research

Build Brand Image

Senior Executive – General Affairs Department

Ajinomoto Bangladesh Ltd

Plot 175, Tongi Industrial Area, Gazipur, Dhaka

I worked in “Ajinomoto Bangladesh Ltd” as a Senior Executive from January 01, 2017 to July 24, 2017.

Duties & Responsibilities:

Administration Related

Plan and develop Standard Operating Procedures for Administrative activities.

Prepare monitor and update security policy as per company standard.

Fixed Asset Management e.g. fixed asset purchases, identification, specification, transfer, dispose, scrapping etc.

Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.

Maintain office expenses, accounts payable & receivable. Human Resource Related

Review and update existing HR policies and procedures in line with organization’s vision and labor law of Bangladesh.

Lead the recruitment process including placement of advertisements, preparing job description, organizing test and finalizing the recruitment.

Works with ILO, Bangladesh Law, Company Law & ISO Standerd 9001 & 14001.

Responsibility for all personnel administration functions related to employees attendance, wages, salary, conveyance, overtime, promotion, leave, resignation, termination, dismissal, disciplinary matters etc.

Customer Care Officer

Apollo Hospital Dhaka

Plot 81, Block E, Bashundhara R/A, Dhaka -1229

I worked in “Apollo Hospital Dhaka” as a Customer Care Officer from October 01, 2014 to December 30, 2016.

Duties & Responsibilities:

Greet all guests with appropriate manners & curtsey and arrange per-consolation requirements as necessary.

Ensure effective & smooth co-ordination between consultant and outpatient as well as manage all operational activities of the respective clinic.

Guide the patients regarding investigation, medication & follow up visit.

Perform multi task likes (OP Billing, Customer Service, PABX)

Promote services by providing marketing communication materials to customer. Achievement:

“Performance Award” By CEO of Apollo Hospitals Dhaka. Trainings:

Training Title Topic Institute Duration Year




An overview of Foreign

Exchange Operation of

Uttara Bank Limited.

Uttara Bank


03 Month 2013

Basic Life


Cardiac arrest Apollo Hospitals


01 Day 2014

Health & Safety Earthquake Awareness,

Electrical Safety, Fire

Safety Awareness.

Apollo Hospitals


03 Days 2015



A best practice customer

care in an action

Future Leaders 01 Day 2016

5s Activities Practice in 5s for

Organization Excellence


Bangladesh Ltd

01 Day 2017

Personal Information:

Name : Md.Nawfel-Bin-Nayem Khan

Father’s Name : Md. Nayem Khan

Mother’s Name : Ferdushi Begum

Date of Birth : 23th September 1991

Religion : Islam

Marital Status : Unmarried

Sex : Male

Nationality : Bangladeshi by Birth

QID : 291********

Permanent Address: Vill+ P.O: Krishnopur, P.S: Muradnagar, Dist.: Comilla. References:

Reference 01 Reference 02


Raihanul Islam

Deputy General Manager

General Affairs Department

Plot- 175,

Tongi Industrial Area


Contact: +880****-******


Non Official

Eng. Sahidullah

Operation Manager

Kittco Ready Mix

Street 18, Al Attiya, Industrial Area

Contact: +974-********


I am Nawfel-Bin-Nayem Khan declares that to my knowledge and belief, this resume correctly describes my qualification and me. I understand that if any willful misstatement is described herein, may lead to my disqualification or dismissal, if employed. Yours Faithfully,

Md.Nawfel-Bin-Nayem Khan

Date: 01/01/2020

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