JYOTHIKA JAGILINKI

Ph: 419-***-****

Email: ada6bh@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/jyothika-jagilinki/

Trailblazer: https://trailblazer.me/id/jjagilinki

Summary

Certified Salesforce Advanced Administrator and Platform App Builder with professional experience across broad range of Salesforce.com CRM Administration, Salesforce Development Life Cycle (SDLC) and Project Management disciplines.

Excellent interpersonal and leadership skills.

Excellent written and verbal communication skills, able to create and follow procedures. Ability to work unsupervised, work proactively, possess attention to detail and a ‘can do’ attitude. Commit to getting the job done, excellent troubleshooting skills, works well under pressure and can multitask.

Experience working in Agile/Scrum development methodology, involved in Requirements gathering, Analysis, Design, Development, Configuration, Customization, Administration, and Application Support on Salesforce.com and Force.com Platforms across various industry verticals.

Experience working on Salesforce Lightning and Classic versions.

Experience working on Marketing Cloud, Sales Cloud and Service Cloud.

Extensive experience in analyzing business requirements, process flows, design and delivery.

Strong administrative experience on Data Management, Analytics, Duplicate Management, User Security, Profile and Permissions, Business Process Automations.

Strong administrative experience on Release Management, Sandbox refresh and Deployment.

Excellent work experience in designing of custom objects, custom fields, custom Tabs, custom reports, Assignment rules, Reports and Dashboards, Visualforce page, Snapshots, Apex Classes, Controllers & Triggers, Validation Rules, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder and various other components as per the client and application requirements.

Strong experience on AppExchange Apps for integrating with third party application/tools.

Strong experience working with Salesforce mobile applications.

Knowledge on Salesforce Development.

Education

Master of Technology Management (M.S.); Engineering Technology (2016)

Bowling Green State University, Bowling Green, OH (GPA: 3.4)

Bachelor of Technology in Electronics & Instrumentation Engineering (2014)

Kakatiya Institute of Technology & Science, India (GPA: 4.0)

Certifications

Salesforce Advanced Administrator ADM 211 License: 180*****-****

Salesforce Administrator ADM 201 License: 176*****-****

Salesforce Platform App builder DEV 401 License: 175*****-****

Certification Verification: https://trailhead.salesforce.com/credentials/verification

Technical Summary

Salesforce Technologies

Sales Cloud, Service Cloud, Salesforce Lightning, User management, Role Hierarchy, Profiles, Security and Sharing Settings, Custom objects, Field updates, Page Layout Customization, Reports & Dashboards, Custom Settings, Custom Labels, Tabs

Process Automation Tools

Workflows, Process Builder, Approval Process

Custom Integration and

Management tools

Data Loader, Demand Tools, DocuSign, Pardot, MapAnything, Conga Composer, Account Management, Contact Management, Email Services, AppExchange Package & Custom Application and Sandbox Data Loading, JIRA, Agile, Waterfall, Scrum

Force.com tools

Apex Data Loader, ETL Data Extraction, Force.com Eclipse IDE Plug-in.

Relational DB

SQL, SOQL

Programming

Languages

C, JavaScript, APEX

IDE

Eclipse

Microsoft Office

Word, Excel, Outlook, Access, PowerPoint.

Professional Experience

CSC ServiceWorks

Sr. Salesforce Administrator

June 2018 – Present

Customizing and configuring of salesforce.com for enterprise-wide implementation for over 500 users.

Created and maintained reports and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.

Experienced using Salesforce Lightning UI. Experienced in migrating custom objects from classic to develop rich user interface and better interaction of pages.

Managing help desk ticketing systems over 100 per week for end user management, daily troubleshooting and reconfiguration and assisting with training remotely through documenting salesforce processes.

Maintaining data quality by removing duplicates and errors using data.com and through validation rules.

Creating Profiles, Roles based on organization role hierarchy and implementing Record-Level and Field-Level security and configuring their sharing settings.

Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader.

Excellent experience to Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.

Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.

Proficient in Maintaining and creating workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, etc.

Develop and maintain documentation on processes, policies, application configuration, and help related materials for future reference.

Experience working with Salesforce developers on system extensions, customizations, and integrations with third party applications including but not limited to MapAnything, Conga Composer, Demand Tools, Approval Manager.

Gerent LLC

Salesforce Administrator

December 2016 – May 2018

Reduced time spent up to 40% on project by providing right strategies to resolve technical conflicts.

Collaborated with Subject Matter Experts (SME) to review business process and information access for better organization migration.

Automated complex business process by creating workflow rules, validation rules, approval processes to address business requirements.

Built customized reports and dashboards to continuously monitor data quality and data integrity.

Configured DocuSign for Salesforce to generate secure signing of documents.

Wrote Ruby scripts to perform end to end automation testing and validated test results as per the requirements.

Automated REST API calls for testing of web services by leveraging ruby gems.

Performed End to End testing for to ensure quality of three-tier web applications.

Created Acceptance Test Scenarios in Gherkin format to meet with the requirements user stories.

Designed test cases effectively with boundary value analysis that ensured quality of the applications.

Developed automation scripts according to the designed test plan.

Developed reusable generic ruby code.

Implemented tests that discovered bugs in the code in the early phase of software development life cycle.

Wrote SQL queries to pull data from the database tables as per the needs of setting up the test data

Familiar with Apex classes, triggers and Visual Force Pages.

Bowling Green State University, OH-USA

Teaching Assistant and Graduate Assistant

August 2015-December 2016

Accomplished “Best Teaching Assistant” in teaching 3 courses for a class of 39.

Collaborated with faculty to prepare innovative lesson plans and conducted classroom presentations on course material.

Managed multiple responsibilities as Teaching and Research Assistant.

Communicated with sales department to troubleshoot problems of hardware setup in laboratories.

Kakatiya Institute of Technology and Science, India

Project Team Lead

August 2013 – May 2014

Collaborated with a team of 4 in project idea development and served as a key resource in leading the project and decision making.

Acted as a subject matter expert and ensured that project needs, and objectives have met.

Prepared technical scope documents, budgets, specifications, schedules.

Designed specifications for PCB layout design and implemented project using Embedded C, and performed testing and deploying of the project.

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