Customer Support & Data Entry Specialist

Christopher De Souza Houston

Data Entry

**********@*****.*** 614-***-**** Columbus, 43219, OH

https://www.linkedin.com/in/tophito/ string string string string string SUMMARY

Detail-oriented Data Entry Specialist with extensive remote agent experience, offering over 2 years of adept data entry skills and customer service expertise. Proficient in Salesforce and call management software, achieving improved client satisfaction metrics and efficient call handling. Demonstrated success in enhancing operational processes while collaborating with diverse teams. Ready to leverage skills in data accuracy and organization to drive efficiency and support the remote team. WORK EXPERIENCE

Remote Agent Safelite Auto Group

01/2025 – 10/2025, Columbus

Delivered exceptional customer service while managing Salesforce data entry tasks. Facilitated insurance inquiries for auto shops and insurance agencies, as well as managing sales calls from clients.

Optimized call flow to consistently meet client and customer expectations. Reason for departure: Terminated after Leave.

Remote Agent United States DHS

09/2024 – 01/2025, Columbus, United States

Provided client service through effective call management for assistance requests. Collaborated with FEMA to strategically allocate resources to survivors in need. Managed interpersonal relations with the public, ensuring a professional interaction with all guests. Reason for departure: Sought a role in a more organized environment with efficient communication among workers.

Remote Agent FIS, SNAP Benefit Helpline

01/2024 – 09/2024, Columbus, Ohio

Facilitated call flow for cardholders seeking information on card usage and balances. Partnered with clients to enhance call flow processes and improve first call resolution metrics. Conducted audits on medical patients and flagged potential fraud calls. Reason for Departure: Desired to work with a less aggressive client base. Remote Agent Foundever, Intuit Campaign

07/2023 – 01/2024, Columbus, Ohio

Managed customer service and technical support for tax software and Mailchimp applications, while overseeing staff development and training.

Collaborated with tax professionals on the integration of crypto assets. Reason for departure: Experienced connectivity issues with corporate systems due to internet service provider problems.

EDUCATION

Paralegal Certification Penn Foster

10/2021 – 01/2023, Denver, CO

Cosmetology (AAS) Empire Beauty School

06/2006 – 03/2008, Arvada, CO

High School Diploma Marysville High School

09/1998 – 03/2002, Marysville, Ohio

SKILLS

Customer Service, Salesforce Data Entry, Attention to Detail, Typing Speed, Microsoft Office, Confidentiality, Organizational skills, Time Management, Data Entry CERTIFICATES

Paralegal Certification Penn Foster

2023

Cosmetology (AAS) Empire Beauty School

2008

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