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Operations Manager Project Manager Project Management Officer

Sao Paulo, Brazil
January 02, 2020

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Alexandre Freitas

** ***** *** – married – Brazilian and Portuguese citizenships

Phones: +551*-*****-**** +551*-*****-****


Linkedin: Project Manager – Project Management Officer (PMO) – IT Executive PROFESSIONAL PROFILE

• Solid corporate career in manufacturing and IT Services/Consulting, focusing on Project Management

(PMO) and Management of Continuous Business Process Improvement, supported by Digital Technologies.

• Deep understanding of complete Project Office, Project and Portfolio Management cycles involving direct teams and outsourced personnel in Europe, India and various countries in the Americas.


• Implementing projects based on ERP, CRM, Business Intelligence, Analytical Solutions, Shop Floor, Payroll/Timing and Tax Management, supported by SAP, CONCUR, FieldGlass, Siebel, Business Objects, SAS, IDS Scheer/ARIS, ProcessGold, Mastersaf/OneSource, ADP Payroll solutions and internally developed software platforms.

• Over 60 (sixty) projects developed at major, complex companies from distinct business segments. Direct engagement in commercial processes and “proof of concept” (pilot projects) for campaigns in Brazil, USA, Argentina, Chile, Peru, Ecuador, Colombia and Mexico.

• Several projects in Corporate Reorganization, Process Redesign / Improvement / Mining / Intelligence, Management and Control Models, integrating technology and people.

• Process Redesign, System Design and Configuration to support Foreign Trade activities (SOFTWAY), B2B and EDI Commercial Tableware (Websuite and NEOGRID), Optimization of Logistics Freight

(NEOLOG), Electronic Invoicing, Tax Management (MASTERSAF), and many other areas.

• RFP – Request for Proposal experience (analysis, solution architecture, vendor selection, proposals, project estimates and contracts), and presales activities (business/information-technology solutions).

• Fast adaptation to environments with relationship conflicts and change management.

• Management of multicultural, multinational and multifunctional teams including coaching. LANGUAGES

• Fluent English and Spanish. Intermediate French. Native Portuguese. EDUCATION

• Specialization in Project Management – USP Universidade de São Paulo/Fundação Vanzolini

• Preparation for PMI Certification – PMP (Project Management Professional Level)

• Executive MBA – FGV Fundação Getúlio Vargas /SP

• Aeronautical Engineering – ITA Instituto Tecnológico de Aeronáutica/SP PROFESSIONAL EXPERIENCE

GRUPO ASSA – 2016 / present

Global Company, leader in Information Technology Consulting Services for business transformation through DBT

(Digital Business Transformation) approach.

Operations Director / Delivery Head / Cloud Solutions Lead Brazil (2016 / present) Report to the Global Operations Director / General Manager Brazil Team: 270 direct and indirect personnel including project managers, leaders, consultants and business analysts.

• Responsible for consulting, outsourcing and presales services delivery team. Direct management of the Central Project & Programs Office. Resource Demand Planning and Management (services, training and hiring). Direct leadership in strategic alliances (mainly SAP, Oracle, Thomson-Reuters and FieldGlass). Cloud Solution Architecture & Leadership – Cloud Journey Initiative.

• Clients from the following industries: Retail, Pharma, Medical Equipments, Trading, Manufacturing, Consumer Goods, Media, Cellulose, Mining and Food.

OWENS ILLINOIS – 2011 / 2016

The largest manufacturer of glass packaging and tableware in the world. Alexandre Freitas

Project Management Officer – Latin America – 2014/2016 Report to the Latin America IT Director and to the Global IT Services Director Team of 24 direct and indirect personnel, and external consulting teams.

• Direct management of one of the 4 Regional Project Offices (LatAm). Implementation and stabilization of global PMO processes, methodologies and controls;

• Demand Management, Team Allocation and Project Execution: Business Process, Systems and Information Technology Infrastructure. Project Financial Management (OPEX, CAPEX). Implementation of Project Portfolio Management System (Clarity PPM). Project Portfolio Structuring and Monitoring;

• Project Management in the region, supporting IT and business teams, as well as external consulting. Daily interaction with regional and global teams;

• Dissemination of Project Management concepts and processes throughout the entire regional IT team. Structuring the Latin American Project Management Office as an operational model for other operations worldwide (Europe, Asia-Pacific and North America);

• Contributions to Project Management excellence at global level (Risk and Communication Management).

• Main Projects: Electronic Invoicing for Brazil, Peru, Ecuador and Argentina; Brazilian Bloco K, CIAP and ECF Tax & Accounting Bookkeeping; Payroll and Time-Keeping; Brazilian EH&S and e-Social Data Warehousing, Freight and Dispatch Logistics; Shop Floor and Quality Management (Brazil, Peru and Colombia); Commercial Portfolio Management; Process Extensions supported by SAP platform; Service Desk Outsourcing. Deployment Manager for Brazil – Global SAP Project (2013/2014) Report to the Latin America IT Director, the Global Project Director and Board of Directors in Brazil Team of 130 direct and indirect personnel including external consulting teams.

• Management of physical infrastructure and logistics for local, regional and global teams;

• Contract renegotiation with suppliers and consultants; communication and engagement for business areas in Brazil;

• Detection and monitoring of operational risks, reporting progress to local and regional directors; cost control; alignment with global process and system infrastructure models, communication and training plans for the Brazilian operations;

• Structuring a network of 80 key-users/process leaders. Process and System updates for 950 employees at 6 locations. Total compliance with Project Deadlines and Budget. IT Manager for Brazil–Acting (2012/2013)

Application and Process Manager – Latin America (2011) and Brazil (2012) Complementary Software Deployment Manager – Global SAP Project (2011/2012) Report to the Latin America & Brazil IT Directors and to the President in Brazil Team: up to 22 direct staff (Brazil, Argentina, Colombia, Ecuador and Peru) and external consulting teams (including the development center in India).

• Interim IT Management in Brazil: Systems, Infrastructure and Communications; Budgetary Management; team reorganization in Brazil and transition of critical/key suppliers;

• Plan Redefinition in deploying the Global SAP Project in Latin America. Mapping Business Process Improvements. Demand Management prioritizing projects and defining IT team allocation. Project Execution Monitoring;

• Management of the portfolio of projects complementary to SAP deployment in Latin America. Teams based in São Paulo, Lima (Peru), Perrysburg (USA) and Hyderabad (India). GRUPO ASSA – 1998 / 2011

Global Company, leader in Information Technology Consulting Services for business transformation through DBT

(Digital Business Transformation) approach.

Consulting Director – SAP Practice (2008 / 2011)

Business/Project Manager (2003/2007)

Business/Technology Consultant (1998/2002)

Report to the Global Vice-President of Consulting

Team: 190 direct and indirect personnel including project managers, leaders, consultants and business analysts.

• Structuring and management of Consulting Practices and Solution Architecture (SAP, Business Intelligence, Process Redesign and Optimization) in Brazil and Latin America, defining strategy, planning and execution. Budget Control.

• Development and management of channels and business partners (hardware, services& software). Strategic alliances for new services and integrated solutions.

• Demand Management and Allocation Planning (presales and project teams).

• Negotiations, Portfolio Management & new-business prospection (RFPs, technical & commercial proposals).

• Restructuring and implementation of new Project Management and Knowledge Management methodologies based on PMBoK and complementary approaches.

• Development of service approaches to strategic customers, increasing presence with key customers. Leadership in key initiatives (SAP NetWeaver, SAP SOA & SAP VE – Value Engineering), increasing collaboration with strategic partners and solution portfolios.

• Main Customers / Projects: Klabin (Redesign, Standardization and Consolidation of Corporate Processes for SAP Upgrade); Saint-Gobain Group (Process Redesign and Consolidation for the Shared Services Center); Pirelli Tires

(Business Intelligence for Commercial, Controlling & Logistics areas); Diveo Telecom (CRM for the Call Center, Management of Customers & Field Support); Intermédica Saúde (SAP ERP MM deployment, rollouts & improvements).

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