Sign in

Engineer Desktop Support

Irmo, SC
December 26, 2019

Contact this candidate


Joe H. Simpson

**** ********** *****

Columbia, South Carolina 29212


network engineer

Dell Server Field Engineer. Serviced Dell/EMC Pro Support Warranty customers. Proactive Network Engineer with extensive experience in LAN/WAN strategic planning, purchasing, installation/configuration, operation and maintenance.

Experienced in Cisco routers, switches and firewalls. Expert troubleshooter and tenacious problem solver intent on delivering high level of business uptime with Windows Servers and all Microsoft Products. Maintain positive customer interaction.

Extensive systems administration of security practices, including antivirus, Malware removal, UTM (Unified Threat Management), implementing network monitoring for malicious activity and content filtering. Adept at Disaster Recovery and scheduling incremental data backup.

areas of technical expertise

Dell Premiere Certified

EMC Storage Arrays

Malware/Virus Removal

New Computer Deployment

Develop images for cloning

Cisco Websense, Content Filtering and

QoS; VPN and WI-FI; routers and switches

Troubleshooting Java plug-in for service

Active Directory setup/maintain

Proxy server/content filter analysis

Microsoft Server 200x-current

LAN/WAN configuration

Windows 10, Office 365

Remote Desktop w/ Citrix environment

Troubleshooting Server platforms

HP network Printing/ troubleshooting


Comp TIA A+, Security+

GIS Advanced ARCview

Dell Premiere

MCSA (In Progress)

employment history

Unisys Corporation, Columbia, SC (2015-2019)

Dell Server Field Engineer II

Serviced Dell/EMC Pro Support Warranty customers, including major US Government Military Bases and Agencies.

Obtained Secret Clearance at Savannah River Site. Serviced BC/BS, local area hospitals and state agencies. Maintained 700 workstation call center for US ARMY and other high profile clients. Promoted three levels during tenure.

Developed and perfected USB Imaging System for Unisys workstations.

Organized and repaired multiple shipments of Dell Servers under warranty for Flex systems; Used

tech direct to ensure part shipments and repaired servers met production deadlines.

Re-imaged hundreds of PC workstations from Win7 to Win 10 for Call Center in Augusta GA.

Re-calibrated several handheld network scanners for Andersen Windows ensuring their functionality to perform warehouse inventory.

Stivers Ford, lincoln, mazda and subaru dealerships, Columbia, SC, Montgomery, AL, ATL, GA (2003-2015)

Network Engineer/Manager, Montgomery, AL (2013-2015)

Solely responsible for management of all IT Operations. Purchased all equipment and peripherals. Installed firewall, proxy server, and content filter (UTM) at all Stivers' locations. Utilized SAN, set up and configured all networks, tablets and mobile devices for management and other users. Trained users in all aspects of operation. Performed all Desktop and end user installation, troubleshooting, and support, both on-site and virtually for 125 user network.

Joe H Simpson page 2


Implemented a new wireless LAN (WLAN) with four Cisco access points which provided a seamless, wireless network for entire dealership.

Led dealerships' IT renovation project. Managed the tear down and relocation of workstations and peripherals to trailers, and the start-up of newly renovated facility, while maintaining business up-time.

Installed a 100 percent Windows 7 Dell PC Network, replacing Windows XP which provided faster, more stable work stations.

Upgraded LAN to an all Cisco network, increasing network speed 10 times.

IT Consultant (2003-2013)

Performed all desktop support and end user troubleshooting remotely, with monthly on-site administration visits. Installed firewall, proxy server, and content filter (UTM) at all Stivers' locations.


Initiated remote desktop support for four auto dealerships with approximately 100 users, resulting in significant cost savings and improved workflow efficiency.

DSR, LLC, Columbia, SC (2003-2013)

Owner and Independent IT Consultant

Provided on-site and remote IT services to small businesses. Stivers was a major client.


Implemented and installed MS Small Business Server 2003-2007 for multiple small businesses, complete with exchange, domain controller, and internet security, (IIS).

Store My PC, Columbia, SC (2002-2003)

Online backup and recovery business.

Chief IT Administrator

Developed Veritas Net backup software for client use over the internet.

County of Charleston, Applied computer services (acs) (2000-2002)

Desktop Support Specialist/AV Engineer


Implemented PXE server system for Altiris remote imaging system.


appalachian state university, Boone, NC

BS Environmental Policy and Planning, Interdisciplinary Studies

Minor in Geology

Contact this candidate