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Customer Support Leader with Escalation Expertise
Columbus, OH
... 2022 – Present • Handle complex customer issues across chat, email, and phone channels • Support escalations and ensure adherence to QA and compliance standards • Assist with onboarding support and peer guidance when needed • Collaborate with QA and ... - May 13
... 2022 – Present • Handle complex customer issues across chat, email, and phone channels • Support escalations and ensure adherence to QA and compliance standards • Assist with onboarding support and peer guidance when needed • Collaborate with QA and ... - May 13
Customer-Centric Leader with 10+ Years Experience
Columbus, OH
... •Liaison for repayment plans, loan modifications, and short sales. •Maintain compliance with relevant laws and regulations. •Effective problem-solving to analyze situations, identify solutions, and negotiate with borrowers. •Understands real estate ... - May 07
... •Liaison for repayment plans, loan modifications, and short sales. •Maintain compliance with relevant laws and regulations. •Effective problem-solving to analyze situations, identify solutions, and negotiate with borrowers. •Understands real estate ... - May 07
IT Technical Lead Mainframe & Modernization Expert
Columbus, OH
... Coordinate with QA, DevOps, and infrastructure teams for seamless delivery. Develop reusable utilities and frameworks to improve productivity. Ensure compliance with audit, security, and regulatory standards. Manage sprint planning, workload ... - Apr 27
... Coordinate with QA, DevOps, and infrastructure teams for seamless delivery. Develop reusable utilities and frameworks to improve productivity. Ensure compliance with audit, security, and regulatory standards. Manage sprint planning, workload ... - Apr 27
Patient Access & Medical Billing Specialist
Columbus, OH
... Education Everest College Gahanna, OH 03/2008 Certificate: Medical Insurance Billing and Coding Libbey High School Toledo, OH High School Diploma Affiliations Ohio Notary/Loan Signing Agent – National Notary Association - Apr 13
... Education Everest College Gahanna, OH 03/2008 Certificate: Medical Insurance Billing and Coding Libbey High School Toledo, OH High School Diploma Affiliations Ohio Notary/Loan Signing Agent – National Notary Association - Apr 13
Senior Process Excellence Leader with Lean Six Sigma expertise
Columbus, OH
... Fifth Third Bank, Cincinnati, OH April 2019 - Feb 2020 Senior Process Optimization Analyst AVP ●Increased monthly loan volume by $425,000 by optimizing peak-hour staffing availability. ●Boosted refinance volume 22% by reallocating staff capacity ... - Apr 06
... Fifth Third Bank, Cincinnati, OH April 2019 - Feb 2020 Senior Process Optimization Analyst AVP ●Increased monthly loan volume by $425,000 by optimizing peak-hour staffing availability. ●Boosted refinance volume 22% by reallocating staff capacity ... - Apr 06
DevOps Engineer - AWS, Kubernetes, Terraform Expert
Columbus, OH, 43235
... Collaborated with developers and QA for continuous integration and delivery improvements. Conducted disaster recovery drills and backups to ensure business continuity. Worked with Bitbucket for source code management and branching strategies. ... - Apr 05
... Collaborated with developers and QA for continuous integration and delivery improvements. Conducted disaster recovery drills and backups to ensure business continuity. Worked with Bitbucket for source code management and branching strategies. ... - Apr 05
Quality Assurance Lab Technician Resume Title
Columbus, OH
... Newjuaben Senior High School - Ghana September 1996 to December 1999 Skills • microsoft office (5 years) • Quality Assurance • QA • Quality Control • Manufacturing • Word • Inventory • Excel • Maintenance • Manufacturing Experience • Laboratory ... - Apr 03
... Newjuaben Senior High School - Ghana September 1996 to December 1999 Skills • microsoft office (5 years) • Quality Assurance • QA • Quality Control • Manufacturing • Word • Inventory • Excel • Maintenance • Manufacturing Experience • Laboratory ... - Apr 03
Certified Scrum Master with Agile Leadership Experience
Columbus, OH
... ●Collaborate with user communities and project teams for seamless QA activities including UAT. Contribute to continuous improvement and drive product quality and engineering velocity, perform peer to peer coaching, training, and mentoring to improve ... - Mar 30
... ●Collaborate with user communities and project teams for seamless QA activities including UAT. Contribute to continuous improvement and drive product quality and engineering velocity, perform peer to peer coaching, training, and mentoring to improve ... - Mar 30
Account Manager Coordinator / Customer Advocate
Hilliard, OH
... from tenants and prospective tenants ● Administered leases, paperwork, and ledger discrepancies ● PNC BANK RETAIL ESCALATIONS/ LOAN CLOSING/SERVICES REP May 2017- January 2022 ● Answered inbound phone calls within the Loan Services and Core Services ... - Mar 28
... from tenants and prospective tenants ● Administered leases, paperwork, and ledger discrepancies ● PNC BANK RETAIL ESCALATIONS/ LOAN CLOSING/SERVICES REP May 2017- January 2022 ● Answered inbound phone calls within the Loan Services and Core Services ... - Mar 28
Senior SRE/Application support Engineer with 12+ Years Expertise
Columbus, OH
... Managed and maintained multi-node application server environments, ensuring consistent deployments across development, QA, and production Deployed and supported J2EE applications (EAR/WAR), ensuring smooth deployments, rollback strategies, and ... - Mar 22
... Managed and maintained multi-node application server environments, ensuring consistent deployments across development, QA, and production Deployed and supported J2EE applications (EAR/WAR), ensuring smooth deployments, rollback strategies, and ... - Mar 22