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Manager Sales

Aurora, IL
December 13, 2019

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Aurora, illinois - 1-630-***-****


IT Lead specialist

Wide Open West Cable - February 2011 to PresentJose Castro

IT Desktop Support Mgr - Wide Open West Cable

Started with Wide Open West based out of Naperville office supporting 400 users in the Chicago and Suburbs Also supported

remote users. Troubleshooting hardware and software. Support VPN users and configurations.

Responsilbilties are Outlook local email suppos.are also tested and configured for commercials sales group for email Oh Grp.

Provided support for remote user and their configurations on Dell products: Desktop and Laptops including

printers. I also have experincen non Dell products.utlook

and various Sales products. Like Salesforcrt Outlook 2010 and MS Lync and Google Gmail. End users are located in 6

strategic areas. Also suppoted Broadband Technician's, Construction Grp and Dispatc

Apple IPhone and Apple IPads setup for usere, DocuSign. We used Remedy tickets system keep track of tickets and sla's.

Our group is also assisted Network with network group on setting up AD accounts/troubleshooting common issues with accounts password resets along with active sync and configurations. Using Adaxes

Using Remedy ticketing system we are able to work local and regional help tickets.Troubleshoot ms office,salesforce

DocuSign,VPN remote users. Provided local telephony support for CMS Avaya phone system with engineering and Avaya vendors

troubleshooting with system in Colorado headquarters of Wide Open West.

Computer Specialist/Desktop Support Engineer

FAA - May 2005 to 2010

Brought in to support hardware and software issues via phone and hands on. Provided support for

Window 2000/NT/XP/Vista OS, Server 2000/2003 and DNS support, networking issues, Active Directory and

application support including MS Office 2000/2007 and Lotus Notes.

Duties and experience include;

Responsible for hardware/software support for 300+ end users thru out the Great Lakes region including

drives, printers, memory, network connection, and various software installation, configuration and support.

Provided support for all hardware and software issues via phone and hands on support.

Provided Lotus notes support and training.

Supporting FRac/RSA VPN Token administration

Deployed new equipment and trained individual as need on MS Office and Lotus Notes.

Division Sales Manager

- 2005 to 2005

to the IT department as a Desktop Analyst and was promoted to Sr. Desktop Analyst/E-mail Administrator to

support remote users for network and e-mail issues

Duties and experience included:

Coordinating day to day operation in remote areas of coverage and assuring LAN

connectivity in a Windows environment.

Provided email administration for remote users with Lotus Notes and MS Outlook

Performed hardware/software support and software lab testing upgrades for end-users.

Awarded for outstanding performance in IT department

Senior Desktop Analyst

Business Systems - December 2003 to November 2004

Hired on for the repair, installation and configuration of laser printers for clients

Duties and experience included:

Providing printer repair and supporting network configurations for HP Printers/Canon copiers for small

companies and in house repair.

Provided client support. Training and customer service to clients.

Sr. Desktop Analyst/E-mail Administrator

Chicago Tribune - May 1995 to November 2000

Division Manager

Chicago Tribune - July 1976 to November 2000

Division Sales Manager

Chicago Tribune - February 1990 to May 1995

Promoted to Division Sales Manager

Provided sales and customer service in the Northwest Suburban region of Illinois.

Worked with Independent Contractors to increase home delivery and single copy sales.

Responsible for promoting sampling programs that increased sales by 200 new subscriptions and providing

excellent customer support.

Established Major Accounts; McDonalds, Amoco, White Hen Pantry, 7-11 Sales promotion in geographical


(150 Outlets).

Special events coordinator 5+ years focusing on the Hispanic market.

Spearheaded marketing project aimed to increase sales, readership and visibility in demographic Hispanic

communities through sponsorship and promoting of Hispanic events. The project successfully enhanced

circulation within the Hispanic market by 2000 sales increase

Division Manager

tribune - April 1982 to February 1990

by 400 new home delivery subscribers during mass sampling program in selected areas of our region.

Recruited and trained new employees for management positions.

Supported the Field Service Team for distribution process and created documentation for the Company

standard of delivery procedures.

Received company's highest sales award two years in a row. (Ring of Excellence)

District Sales Manager

Independent Contractors - July 1976 to April 1982

Accountable for training staff, customer service personnel, auditing and increasing sales.

Responsible for Distribution Network of 23 Independent Contractors.

Awarded for outstanding customer service and outperformed company standards.

VPN/Frac VP/Safeboot/MCafee deploymen/Blackberry support


Professional Accomplishments


IT Support Manager (8 years)



January 2010


January 2010

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