Customer Service Representative

Corneil Crews

**** **** ***** *********: 202-***-****

Apt #C4 E-Mail Address: ***********@*****.***

Landover Hills, MD 20710

Objective: Challenging Career as a customer service representative

Over five years experience in the customer service arena.

Leader, trainer, and team builder with extensive operational and Intelligence experience, as well as, outstanding management, analytical and technical acumen

Committed to fostering a cohesive and productive workplace environment

Excellent interpersonal relations/oral and written communication skills

Versatility, adaptability, and willingness to tackle new responsibilities and multiple tasks; self-starter, assertive, positive “can do” attitude, and team player

Personally committed to the highest ethical standards

Proven history of achieving the highest levels of performance and productivity

Expert ability to perform work related to developing and maintaining relationships with stakeholders in various levels of government, private industry, and federal, state, and local agencies/organizations

Demonstrated ability to prioritize workloads and meet goals and deadlines

Expert ability to mentor new employees

Expert ability to submit all required reports in a timely manner in an environment of frequent change and unexpected events

Expert ability to develop and deliver training

Team player with impeccable personal and professional integrity

Resilient, Strong enterprising spirit and character, Innovative thinker, Resourceful

Expert ability to provide technical direction and guidance to assigned team members

PROFESSIONAL WORK EXPERIENCE

The Normandy Hotel, Washington D.C

JANUARY 2014 – PRESENT

MAJOR CONTRIBUTIONS

Front desk services

Opera operations

FEDEX, Beltsville MD

June 2010 – 2014

Package Handler/Courier

Full-Time, 40+ Hrs. /Wk

Drive performance in the area of Customer Service.

MAJOR CONTRIBUTIONS

• Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner.

• Loads and unloads packages onto or from delivery vehicles, conveyor system carts and load gratings.

• Load and unload packages quickly and efficiently.

• Clean the warehouse, prepare for delivery, and organize packages by scanning them in and sorting them out.

• Move products and materials by hand or with basic material handling equipment.

• Safely handle fragile, dangerous, and/or hazardous products.

• Provides efficient and safe delivery and pick-up of packages and documents..

• Answers customer questions on FedEx features of service and keeps customers informed about the company and its services.

JC Penny Portrait Studio, Hyattsville MD

March 2008 – November 2008

Photographer/Cashier

Drive Performance in the areas of Customer Service and Finance.

MAJOR CONTRIBUTIONS

• Took portraits that met or exceeded guest expectations and that met or exceeded the company’s quality and creativity standards.

• Participated in photography training and apply the skills learned.

• Properly set up equipment to optimize photo quality.

• Exhibited energy and enthusiasm while establishing a connection with subjects to ensure a positive Picture Day experience.

• Worked cash registers to check out customers.

CVS, Hyattsville MD

July 2008 – September 2008

Cashier/Stock

Drive Performance in the areas of Customer Service and Finance.

MAJOR CONTRIBUTIONS

•Operated a cash register including cash transactions, checks and charges.

•Priced merchandise utilizing price guns for document counts and utilized price guns..

•Stocked shelves.

•Answered the telephone using the appropriate greeting.

•Maintained cosmetic department/units: clean, stock, set displays, sign, prepare returns.

COMPUTER INFORMATION TECHNOLOGY SKILLS

Proficient in use of most major computer systems, information systems, spreadsheet applications, graphic and presentation applications, and word processing applications, including but not limited to:

MS Word; Excel; PowerPoint; WordPerfect; Internet Explorer

EDUCATION

Northwestern High School, Adelphi, MD, September 2006 - May 2010

REFERENCES AVAILABLE UPON REQUEST

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