Customer Service Cable Technician
Resume:
Cedric Terrell
**** **** *** ** ************, AR 72076 817-***-**** **************@*****.***
Objective
Attain a professional career possessing challenges, motivational goals, and potential for advancement requiring the
Demonstration of my qualifying skills and versatile knowledge while acquiring and learning more to be an asset to
the company.
Experience & Knowledge
Managerial Experience Marketing & Sales Tech Director Tech Track
Customer Service Collections SHAW System
Auto Loan Exp. Skip-Tracing Experience MS Office
Professional Experience
Amazon – North Little Rock, AR, Inbound Process Assistance 09/2021 – Present
o Currently Receive Dock Clerk. Process incoming inventory to the building communicate with transportation
department with moving trailers to the door to be unloaded. Also assist drivers with their live drops. Lead in
Trans In department. Over four to ten people on a daily basis, process inventory from other Amazon . facilities to be stowed so it can be picked for orders. Proficient in reading and controlling site metric in trans in
department and process inventory to be shipped out thru the trans out department.
o Trained in driving all equipment in the DC such as standup, center rider, clamp truck, reach truck, and tugger.
Tak Communications Little Rock, AR Residential Cable Technician, 6/2020 – 01/2021
o Contractor for Comcast. Installed tv, data, and voice services in customer homes per Comcast specs. Beyond Broadband Solutions – Dallas, TX Residential Field Tech Supervisor, 6/2018 – 06/2020
o Contractor for Spectrum Cable
o Assisted with day to day operation of contractor office for spectrum cable, Turned in daily reports of all
technicians to HR dept. I also Supervised and trained old and new techs.
o QC techs jobs from day to day, and assisted techs with problem solving on jobs and assuring that correct equipment
installed on the accounts correctly.
o Assisted with routing techs on a daily bases to assure all time frames where made on time.
. Caliber Communication – Grand Prairie, TX Commercial cable technician, 1/2018 – 6/2018
o Contractor for Spectrum. Installed tv, data, and voice services in business per Spectrum spec.
Dcomm – Dallas,TX Residential Cable Technician, 6/2016 – 1/2018
o Contractor for Time Warner Cable (Spectrum). Installed tv, data, and voice services in customer homes per TWC spec.
Milltell – Arlington,TX Residential Cable Technician, 6/2014 – 5/2016
o Contractor for Time Warner Cable. Installed tv, data, and voice services in customer homes per TWC spec.
Petro Lube – Little Rock, AR TSA/Customer Service, 7/2011 – 7/2012
o Input info into computer to set up services in the shop, pulled parts for drivers and mechanics, and detailed
bills and checked customers out by either obtaining a PO or other payment methods, and nightly closing
procedures (count register drawer down, run cc reports, and closing reports)
Ally Financial (GMAC) – Lewisville, TX Collections/Loss Mitigation II, 10/2010- 9/2011
o Manage a Portfolio of Delinquent Accounts-Retrieve Promise, Service, and Follow-Up
o Retrieve Inbound and Outbound Calls-Settle Delinquency & Give Resolutions for Debt
o Achieve Excelling Scores and Performance Ratings while Maintaining Goals
o Skip trace to locate customer’s and collateral to prevent company loss
The Fountain Group – Little Rock, AR Collections/Loss Mitigation I, 8/ 2009 - 8/2010
o Contractor for ALLY (GMAC) subsidiary
o Manage a Portfolio of Delinquent Accounts-Retrieve Promise, Service, and Follow-Up
o Retrieve Inbound and Outbound Calls-Settle Delinquency & Give Resolutions for Debt
o Achieve Excelling Scores and Performance Ratings while Maintaining Goals
o Skip trace to locate customer’s and collateral to prevent company loss
Chit Chat Wireless - Memphis, TN Cellular Phone Store Manager, 3/2004 – 8/2007
o Maintained accounting records, scheduled staff, and Interviewed prospective employees.
Education
East AR Community College Forrest City, AR Everest University Orlando, FL
Major: Business Management - 1993 Business Management - 2013
Central HIGH SCHOOL – Helena, AR American Public University
College Prep Diploma - 1992 Business Management - 2014
Strengths
Customer Focused Motivated Outstanding Verbal Skills
Goal Oriented Professional Demeanor Internal and External Dependable
Persistent Organized
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