Store Manager Customer Service
Resume:
Valerie Rich
Spencerport, NY *****
***********@*****.***
I have been in retail for the last 38 years. I have worked both profit and non-profit. I enjoy working with the public and take pride in my work and helping customers on a daily basis. Work Experience
Store Manager
Byrne Dairy & Deli-Rochester, NY
July 2013 to July 2024
All aspects of operating store including but not limited to: Maintaining a clean neat and organized store
Hiring development etc of associates
Stocking
Building strong team
Meeting with new hires for orientation and completing paperwork and computer entry to complete their hiring process
Customer service
Cash handling (register operation, balancing and daily paperwork, preparing deposits and taking to the bank.
Store Manager
Goodwill of the Finger Lakes-Rochester, NY
December 2008 to April 2012
I began with Goodwill in 2008 as an assistant manager at the Webster location. I transferred to the Greece location and then to the Brockport location where I was promoted to Store Manager. I have managed many locations including Brockport, Geneseo, Greece, and Victor. I have also trained new managers coming on with the company explaining my moving so frequently. I have been responsible for the daily operations of the store. It is imperative to keep the store neat, clean, organized, and full as well as providing excellent customer service at all times. I am responsible for hiring, coaching, developing, termination, etc. of employees. Responsible to keep a safe and comfortable work environment. Store Manager
Eckerd Drug-Rochester, NY
October 1986 to March 2007
I started with Fays/Eckerd drug as a part time associate in 1986. I worked my way through promotions to full time receiving clerk, clerical, key holder, assistant manager, and lastly store manager. Also, with the drug store I was responsible for all aspects of the daily operation of the store as well as receiving and the loading/unloading of trucks.
Education
High School Diploma in Math/Business
Gates-Chili High School - Rochester, NY
1982 to 1986
Skills
• Customer service
• Store Management Experience
• Assistant Manager Experience
• Management
• Clerical Experience
• Retail Management
• Supervising experience
• Leadership
• Store management
• Payroll
• Merchandising
• Cash Handling
• Pricing
• Planograms
• Freight Experience
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