Assistant Manager Customer Service
Resume:
Jodie Thorsen
Peoria, IL
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Temp Worker
Peopleready-Peoria, IL
March 2023 to Present
Complete assigned temporary work as a fill in for companies. Recently I filed in as a housekeeper for SpringHill suites in Peoria Illinois.
Residential Cleaner
self employeed-Peoria, IL
January 2017 to Present
Have few places i clean, both regular clean and deep cleans. I have cleaned newly renovated homes.
I've cleaned a few businesses as well
Hotel Assistant Manager
SureStay Plus Hotel by Best Western-Peoria, IL
April 2021 to February 2022
My role at the hotel was to assist in ensuring the hotel ran smoothly. I supervised employee performance, scheduling, and financial accounts. Resolved guest complaints. Held employee meetings to resolve any issues there were in a group setting. Created guest logs and financial spreadsheet with excel. Attended online and video conference meetings to expand my knowledge of how offer our guest the very best service possible. As the assistant manager, I also covered call in shifts and interview prospective team members. I definitely found passion for working within the hotel industry. Wal-Mart Associate
Walmart-Normal, IL
June 2018 to April 2020
I worked as a deli/bakery associate. Took ad filled orders placed by customers. Ensured safe and clean work environment. Properly handled and labeled all product in inventory. Bartender
Endzone Bar and Grill-Sedalia, MO
January 2012 to October 2014
Fulfilled guest orders. Made a variety of drinks, using mixers and jiggers. Missed drinks as well as draft beer pours. I very much enjoyed my time working here. Fun environment and all different personalities that came in, definitely a job I did very well at. Education
High school diploma
Oak Grove High School - Oak Grove, MO
August 2003 to May 2007
Skills
• Sales
• Hospitality
• Customer service
• Time management
• Restaurant experience
• Cleaning Experience
• POS
• Bartending
• Host/Hostess
• Cash Handling
• Office experience
• Residential Cleaning
• Food Preparation
• Payroll
• Interviewing
• Assistant Manager Experience
Languages
• English - Fluent
Certifications and Licenses
Basset certification
February 2024 to February 2027
Assessments
Workplace safety — Proficient
June 2022
Using safe practices at work
Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
April 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cleaner fit — Proficient
May 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Front desk agent (hotel) — Proficient
November 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Cleaning skills — Proficient
May 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Food safety — Proficient
June 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Customer focus & orientation — Proficient
November 2023
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
August 2023
Responding to customer situations in a retail setting Full results: Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Early childhood development — Proficient
March 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Learning agility — Proficient
February 2023
Learning and applying new information
Full results: Proficient
Cooking skills: Basic food preparation — Proficient December 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Administrative assistant/receptionist — Proficient May 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Front desk agent (hotel) — Proficient
June 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Social media — Proficient
April 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Bartending — Proficient
April 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Front desk agent (hotel) — Proficient
July 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work motivation — Proficient
March 2023
Level of motivation and discipline applied toward work Full results: Proficient
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