Front Desk Customer Service

Sylvia Espinoza

Qualifications / customer service

Cathedral City, CA

want to say that my people skills are my biggest asset to the field that have been in for over 25 year's.

have managed to encompass all my talents, and have had the opportunities to apply my skills handling

many events along with good customer service experience have much more to share on my resume

Willing to relocate to: Palm Springs, CA - North California

Authorized to work in the US for any employer

Work Experience

Director of Sales and Marketing/ interior

designer

Desert home kathleen & Co.-Palm Desert, CA

January 2008 to Present

INTERIOR DESIGNER sales, management of a small business of staging single family homes and condos,

apartments my excellent to deal with private investors handling many real estate agents, ready for sales

or move in rentals overseeing many tasks, public relations, office and invoices along with much more

on my resume

Front Desk Agent

Aqua Soleil Hotel-Desert Hot Springs, CA

September 2023 to September 2024

Front desk reservation agent, ensure customers with their requested room, and keys address their

needs, greetings and checking in and out, processing guest payment, verify credit card information,

answering Front desk phones handling on phone reservations and in person. Handling night auditing on

customers deposit back to there credit card if no damages to room

Welcome guest greetings when arriving hotel front desk.

Escalating issues, bringing more

Serious concerns to a supervisor

Handling work order's, when needed for guest.

Have many responsibilities that includes managing with

housekeeping, front desk and event bookings

Education

12

Skills

* Customer service

* Organizational skills

* Cashiering

* Communication skills

¢ Leadership

SEPHORA FEUTY BEAUTY

NO) a (Oa

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