Medical Assistant Customer Service

Tiffany Gowie

Glendale, AZ

Contact: 954-***-****

Email Address: ***********@*****.***

Summary

Experience

Dedicated and reliable individual dedicated to providing apositive patient experience. Asocial butterfly with a positive attitude. Incredibly loyal with a drive of growth and success.

Medical Assistant Feb 2023 - To Present

Banner Health-Family Medicine /Oncology

Primarily response for proving excellent patient care by showing them the attention that they need and greeting patients upon arrival with a welcoming smile and introducing myself when need to. Verifying and Identifying the patients name and date of birth and following information to identify them as the patient and individual. Taking the patients vital signs such as, weight, temp, bp (blood pressure check) pulse rate, oxygen levels, height and going over

•

intake questions for documenting and updating each patient's information ni their charts. Rooming the patient after cleaning and sanitizing and prepping each room. Being understanding and caring to the patients wants and the patients needs and listening with open ears and heart to the patients path of what they are or have been going through with their journey.

• • •

Also checking eligibility of insurance information and transactions per patient's visitation for appts.

Assist provider with procedures, provide injections and follow up instructions.

Provide administrative duties such as answering phones, scheduling follow-up appointments, chart prep, etc.

Tiffany Gowie

Customer Service Experienced Rep, Sept 2019 to Feb 2023 Banner Health Medical Group - Buckeye AZ

• Greet patients with a friendly courteous smile

• Check-in and check-out patients for appts

• Scheduling, rescheduling appts if needed.

• Verify patient's insurance information and running through our system Experian benefits and eligibility.

• Verify insurance and identification documentations as well as update Consent forms

• such as medical treatment Agreement consent forms, (Financial Agreement and Preventative etc.

• Running Codes per the providers coded visit for TOS, Run estimates.

• Colecting form of payment copays or based on estimates sheets fi patient has adeductible.

• Chart preparation a day or two ahead for the next schedule day

Medical Assistant MA/Office Assistant Jan 2015 to Dec 2018

Southwest Network Behavioral Clinic -Phoenix, AZ

• Provided Great Quality Front Office Customer Service.

• Roomed patients, Vital signs, Temp check, Cleaning and sanitize rooms and tools used for procedures etc. for before and after patient is room and discharged.

• Scheduling/rescheduling appointment

• Insurance Medical Eligibility, Copays/ Billing

• Faxing, Scanning, Pre -Authorizations, Referrals.

• Making reminder calls and leaving voice messages to al patients fi needed

• Answer phonelines, medical records, Microsoft, Excel, Coding, email, messaging providers on alert or

appointments. Etc.

Customer Service/ Waitress/Cashier Mar 2012 to Dec 2014 Treasure Beach Island Cuisine - Avondale, AZ

Education

Medical Assistant - PFS Feb 2003 to Oct 2011 Moxam Heaven - Glendale

• Greet patients with a positive attitude with a professional look and manner.

• Rooming patients, Vital signs, Temp check, Cleaning and sanitize rooms and tools used for procedures

etc. for before and after patient is room and discharged.

Arizona College - Glendale AZ - 2014 Medical Assistant Diploma

Apollo College - Phoenix AZ - 2003 Medical Records Certificate

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