Customer Service Representative
Resume:
Sherry Falk
Customer service representative with over a decade of experience in
solving customer issues and increasing overall customer loyalty. Familiarity with support software used to help customers and treat their issues. Cooperated with other staff members to make sure that the whole customer service life cycle operated smoothly.
103 Gem St
East Peoria Illinois
61611
*************@*****.***
EXPERIENCE
Walmart-East Peoria, IL — Cashier/Self Checkout Specialist February 2022 - PRESENT
● Maximized customer interactions by promptly identifying needs and wants.
● Mentored and coached other team members to meet daily sales goals.
● Provided quotes to customers for purchase of products.
● Boosted customer experience by delivering superior customer service, issue resolution, and merchandising.
● Trained to handle any/all regular and self checkout issues that may arise.
KFC- Morton, IL — Store Manager
April 2019 - February 2022
● Set and enforced service standards to keep a consistent, high quality, environment devoted to customer satisfaction.
● Oversaw food preparation and monitored safety protocols.
● Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
● Creating schedules tailored to the specific needs of each employee.
Eastside Cleaning Services- East Peoria, IL — Housekeeper September 2014 - April 2020
● Maintained a high level of cleanliness in both residential and commercial properties.
● Cleaned 20+ residences/facilities each week.
● Utilized cleaning chemicals in accordance with company guidelines.
● Performed deep cleaning and sanitizing procedures as assigned.
● Communicated with clients and/or property managers to ensure jobs were completed in a satisfactory manner.
● Interacted with other housekeeping employees in a positive and effective manner, performing as a successful team. SKILLS
Detail Oriented
Microsoft Office
Conflict Resolution
Strong Communication Skills
Strong Listening Skills
Responsible
Ability to Multitask
Class Leadership
Management Skills
Teamwork
EDUCATION
Illinois Central
College-Peoria, IL — General
Education
Illinois Valley Central-
Chillicothe IL — High School
Diploma
*References available upon
request
I also am currently employed with Sun State Security
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