Customer Service Support
Resume:
Surfside Beach, SC *****
Le Gould
*****@*******.***
Cell: 518-***-****
Business Assistant
Certified Lean Six Sigma Green Belt Professional Rochester Institute of Technology Tableau Certified
Six Sigma Green Belt Professional and certified in Tableau, Data Representation and Visualization from RIT. 4rd year ASU student excelling in writing reports, support customer service.
Assist with IT infrastructure projects for customers.
Familiar with data structures, Salesforce, SQL Server, Tableau, Power BI, and advanced Excel usage for reporting.
PROFESSIONAL EXPERIENCE
GOULD INNOVATIONS, INC.,
South Carolina
2020 - Present
2005 - Present
2005 - Present
Business Assistant
Assist with IT projects customer relations, inventory management, and billing, customer support service.
Customer Support Service: Working with customers to daily basis to handle customer issues, and suggest solutions.
Team Leadership & Supervision: Manage projects and help keep team focused on daily tasks.
Inventory Management and Product Catalog: Maintain and organize all inventory and products for internal use and service delivery.
Billing: Acting billing manager handling customer accounts and relationships.
TARGET CORP., Boston, Massachusetts
2019 – 2020
2005 - Present
2005 - Present
106B National Department Store
Customer Service Representative
Support customers in the returns and exchanges department.
Provide support and assistance to customers looking for products.
Coordinate with other departments for inventory management and product replenishment.
Patiently deal with customers to ensure their satisfaction.
INTAS PHARMACEUTICALS/(ACCORD)., Vietnam
2012 – 2018
$1.8B multinational pharmaceutical formulation development, manufacturing, and marketing company.
Assistant to Chief Representative.
Manage all business administration and support for representative office.
Provide customer service and assist with sales, customer orders, and ensuring on-time delivery.
Responsible for business reports and documenting procedures, incidents, and complaints.
Generating and analyzing daily and monthly sales reports to assist with long-term planning.
Manage all cash and payments systems for representative office.
SOUTHERN ENGINEERING CORP., Vietnam
2010 – 2012
Multinational metal fabrication and manufacturing and ship building company.
Sales Administrator
Assist sales team to drive revenue, campaigns, and customer relations.
Coordinate with technical departments and assist with quote generation.
Collaborate with marketing and sales teams to carry out promotional campaigns.
Manage communication with foreign suppliers for machine imports in Korea and China.
Contract management and provide customer service.
EDUCATION & CERTIFICATIONS
Bachelor of Science (Engineering Management) Arizona State University (Current Student), 2022.
Graduation date : June, 2024.
Diploma Dental Nurse University of Medicine & Pharmacy HCMC, 2009
Certified Green Belt Six Sigma Global Institute Id Number: 55019672
Certified Data Representation and Visualization in Tableau Rochester Institute of Technology
Technology Skills: Excel, SQL Server, Tableau, Power BI, Java, C++.
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