Customer Service Medical Assistant

Madeline Espinoza

Ceres, CA 707-***-**** **********@******.***

Certified Clinical Medical Assistant with 5+ years of professional experience in customer service, problem solving, and I am bilingual. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.

CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control

Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR

Soft Skills: Communication, Customer Service, Building Rapport, Problem Solving, Dependable Professional, Effective Problem Solver, Bilingual Communicator, Detail Oriented Worker, and Customer Service Oriented

PROFESSIONAL EXPERIENCE

Hand and stone spa Pleasanton, CA present

Esthetician

●Prepare workstation beforehand

●Stock all supplies,sweep,mop

●Gather,greet,pitch sales, pitch treatment, present product,escort client and help checkout

●Back to back services

●Asses skin needs and concerns

●Follow protocol

●Client assessment and check intake form

●Build connection with client

Amazon Warehouse Tracy, CA July, 2023 - Jan 2024

Warehouse Associate

●Achieve inventory accuracy

●Coordinate order fulfillment

●Track inventory and product orders

●Manage automatic pod stations

●Scan barcodes, sort and organize inventory

Tesla Fremont, CA Aug, 2021 - Jan, 2023

EOL Driver, Production Associate

●Operated vehicles in EOL paint INS tent

●Worked night shift ensuring smooth operations

●Conducted quality checks on cars before dispatch

●Maintained vehicle logs and records

●Ensured adherence to safety protocols

Vallejo Walmart for Premium Wireless Vallejo, CA 2021

Phone Sales Associate

●Provided customer service for phone sales

●Managed inventory of phone products

●Handled customer queries and complaints

7/11 Store Ceres, CA 2021

Store Associate

●Prepared and cooked food items

●Maintained cleanliness of store premises

●Managed checkout and handled cash transactions

●Provided excellent customer service

●Received and organized truck loads

EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant Stepful National HealthCareer Association 2024

North adrians beauty college Modesto 2023

High School Diploma Santa Rosa High School Santa Rosa, CA 2020

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