Business Administration Operations Analyst

Erica Iglesias

Hazlet, NJ ***************@*****.*** 732-***-****

LinkedIn URL: http://www.linkedin.com/in/erica-iglesias-487426308

SUMMARY

Experienced Operations Analyst with a Bachelor's degree in Business Administration. Skilled in streamlining operations processes, analyzing data to drive decision-making, and fostering cross-functional collaboration. Passionate about optimizing efficiency and enhancing productivity in dynamic environments. Open to new opportunities and eager to contribute to a forward-thinking team.

EDUCATION

Rutgers University

Dean’s List

B.A. Business Administration 2022

SKILLS

Technical: Microsoft Office (Word, Excel, PowerPoint), Felix, Salesforce, Admin Console, CXL, POWER BI

EXPERIENCE

World Fuel Services, NJ

March 2022 – Apr 2024

Operations Support Analyst

Coordinated, prepared, and executed the flow of price information and port information to interested parties within the organization

Assisted both Sales and Administration in ensuring a correct, up-to-date paper trail of fixtures and maintained a concise filing system.

Organized and entered all inventory-related invoices and worked with Financial Operations and Accounting to process them

Assisted the Supply Team with setting up new and updated existing vendors.

Entered all derivative trade information into CXL and communicated with the middle office and back office for reporting.

Distributed daily forward indication and position reports both internally and externally.

Monitored the existing FFP position and communicated with both the supply and customer teams for nomination and net position.

Assisted supply team with Inventory position providing commercial and financial position

Reconciled commercial and CXL positional differences with middle and back office

Assisted Supply & Commercial teams with entering deals into Felix

Organized and filed BDRs with U.S. Customs

A Plus Jewelers/Affordable Treasures, NJ

August 2020- February 2022

Merchandising/Marketing Analyst

Managed the companies eBay presence and developed engaging content to promote sales

Generated quarterly reports on KPIs and created implementation actions for improvement

Created, optimized, and managed SOPs for seller’s accounts

Collaborated and built strong relationships with cross functional teams/vendors

Reported directly to the CEO and founder of the companies

Hollister, NJ

April 2017- September 2018

Brand Representative (Part-time during college)

Greeted customers and assisted with their individual needs

Answered questions regarding the store and it’s merchandise

Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires

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