Call Center Customer Service
Resume:
Kiara Ellis
Tyler, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Travel Consultant
AMEX Global Business Travel - Tyler, TX
November 2021 to Present
My job was to perform travel guidance. I also made life easier for members by searching and selling flight hotel and car rental. I made sure I went over and beyond for all card members by calling over to hotels and airlines to verify bookings on every call
Assembler
Trane Technologies - Tyler, TX
November 2020 to November 2022
Made sure materials flowed safely down the line without any hazards
• Assisted in production lines
Call Center Representative
Teleperformance - Shreveport, LA
October 2018 to January 2020
I had to answer calls in a respectful way while assisting members with fixing health issues and also building a human connection while scheduling appointments and figuring out their bills .I worked for united health care for 3 years as a supervisor,trainer,and an advocate. I received multiple rewards,certificates and gifts for outstanding customer service.I even received a 60 inch smart tv for keeping 100 percent scores across the board for 8 months. I also received an alexia bluetooth for maintaining outstanding attendance and helping my team win best customer care team for 1 year. I made my customers left satisfied and happy no matter the circumstances at the beginning of the call Buffet Cook
Margaritaville Resort Casino - Shreveport, LA
March 2016 to March 2018
I had to prep buffet food and make sure everything was fresh at all times while keeping the kitchen clean and meeting the members on the buffet line to make sure everything was to their liking. Call Center Customer Service Representative
Teleperformance - Shreveport, LA
January 2009 to March 2012
I worked for sprint and at&t. I had to sell phones and also keep members happy and satisfied after going over their bills.
Education
trade in cosmetoloy
Blue Cliff College-Shreveport - Shreveport, LA
February 2011 to October 2013
High school or equivalent in required
Woodlawn High School - Shreveport, LA
August 2004 to August 2008
Skills
• Customer Service
• Call Center
• CSR
• Childcare
• Teaching
• Kitchen Experience
• Cooking
• Food Preparation
• Assembly
• Food Safety
• Host/Hostess
• Kitchen Management Experience
• Restaurant Experience
• Culinary Experience
• Microsoft Word
• B2B
Certifications and Licenses
food handler certificate
Present
Food Handler
Present
ServSafe
Present
Most outstanding supervisor (call center) employee of the month Assessments
Cooking Skills: Basic Food Preparation — Familiar
February 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Familiar
Retail Cashier — Proficient
January 2020
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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