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Customer Service Administrative Assistant

Location:
Fresno, CA
Posted:
June 12, 2024

Contact this candidate

Resume:

Candy Olivera

Fresno, CA *****

ad6eir@r.postjobfree.com

+1-559-***-****

To secure a challenging position where my written and oral communication skills can contribute to the growth of the company and be of service to others. Authorized to work in the US for any employer

Work Experience

Clerk

IRS-Fresno, CA

April 2020 to August 2020

• Receive, open, sort, and distribute both incoming and outgoing mail; route mail to various points within and outside the organization.

• Ensure all mail contains sufficient information for proper delivery.

• Maintain logs for mail accountability purposes.

• Screen documents, forms, and letters addressed or routed to various offices; research correspondence not addressed to specific functional areas.

• Screen material initially identified as "unable to route" to determine information requested and based on thorough knowledge of organization and functions of various offices, determine proper office which the material should be sent.

• Identify forms or documents requiring special priority handling and treat them accordingly.

• Receive and process incoming and outgoing registered and certified mail, and express mail shipments.

• Maintain appropriate records and/or logs for tracking and reconciliation purposes.

• Review and process outgoing mail through the mail-metering system; obtain and provides mail count data to appropriate person.

Job readiness

PROTEUS INC-Fresno, CA

February 2020 to March 2020

02/2020 - 03/2020

● Program Certificate and Nutrition Certificate.

● Completion of 175 hours of Public Speaking, Team Building and People Skills.

● Learned to Diffuse Difficult Situations by Attending 4 Anger Management Sessions.

● Completed Interviewing skills and Job Readiness Workshops. Waitress/Cashier

Playas de Marvirias-Easton, CA

May 2011 to September 2011

• Took food and drink orders

• Handled money

• Served meals

• Swept, mopped, and prepared for customers

Office Assistant

Office Help-Selma, CA

October 2010 to October 2010

- 10/2010

● Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

● Answered telephones, directed calls, and took messages.

● Maintained and updated filing, inventory, mailing, and database systems, either manually or by using a computer.

Education

Incomplete in Administrative assistant

Reedley College - Reedley, CA

October 2013 to May 2014

Skills

• Customer Service

• Time Management

• Spanish

• Organizational Skills

• Administrative Experience

• Computer literacy

• Cash handling

• Office experience

• Customer service

• Clerical experience

• Computer literacy

• Cash handling

• Microsoft Word

Languages

• Spanish - Intermediate

Certifications and Licenses

driver's license

Assessments

Data entry: Attention to detail — Proficient

September 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Retail customer service — Proficient

June 2023

Responding to customer situations in a retail setting Full results: Proficient

Administrative assistant/receptionist — Proficient April 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Project timeline management — Proficient

February 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Sales skills — Proficient

November 2021

Influencing and negotiating with customers

Full results: Proficient

Filing & organization — Proficient

September 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Attention to detail — Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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