Customer Service Administrative Assistant
Resume:
Candy Olivera
Fresno, CA *****
*****.*******@*****.***
To secure a challenging position where my written and oral communication skills can contribute to the growth of the company and be of service to others. Authorized to work in the US for any employer
Work Experience
Clerk
IRS-Fresno, CA
April 2020 to August 2020
• Receive, open, sort, and distribute both incoming and outgoing mail; route mail to various points within and outside the organization.
• Ensure all mail contains sufficient information for proper delivery.
• Maintain logs for mail accountability purposes.
• Screen documents, forms, and letters addressed or routed to various offices; research correspondence not addressed to specific functional areas.
• Screen material initially identified as "unable to route" to determine information requested and based on thorough knowledge of organization and functions of various offices, determine proper office which the material should be sent.
• Identify forms or documents requiring special priority handling and treat them accordingly.
• Receive and process incoming and outgoing registered and certified mail, and express mail shipments.
• Maintain appropriate records and/or logs for tracking and reconciliation purposes.
• Review and process outgoing mail through the mail-metering system; obtain and provides mail count data to appropriate person.
Job readiness
PROTEUS INC-Fresno, CA
February 2020 to March 2020
02/2020 - 03/2020
● Program Certificate and Nutrition Certificate.
● Completion of 175 hours of Public Speaking, Team Building and People Skills.
● Learned to Diffuse Difficult Situations by Attending 4 Anger Management Sessions.
● Completed Interviewing skills and Job Readiness Workshops. Waitress/Cashier
Playas de Marvirias-Easton, CA
May 2011 to September 2011
• Took food and drink orders
• Handled money
• Served meals
• Swept, mopped, and prepared for customers
Office Assistant
Office Help-Selma, CA
October 2010 to October 2010
- 10/2010
● Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
● Answered telephones, directed calls, and took messages.
● Maintained and updated filing, inventory, mailing, and database systems, either manually or by using a computer.
Education
Incomplete in Administrative assistant
Reedley College - Reedley, CA
October 2013 to May 2014
Skills
• Customer Service
• Time Management
• Spanish
• Organizational Skills
• Administrative Experience
• Computer literacy
• Cash handling
• Office experience
• Customer service
• Clerical experience
• Computer literacy
• Cash handling
• Microsoft Word
Languages
• Spanish - Intermediate
Certifications and Licenses
driver's license
Assessments
Data entry: Attention to detail — Proficient
September 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
June 2023
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Proficient April 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Project timeline management — Proficient
February 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
Filing & organization — Proficient
September 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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