Business Development Account Management

Michelle Barnes

Address: Anna Willows,

Thrandeston Road,

Brome,

IP23 8AT.

Contact No: 075**-******

Email: ******************@*****.***

Profile

Enthusiastic and highly motivated individual who possesses strong organisational skills in customer relations.

Hard working, conscientious and empathetic team player, able to motivate and confidently communicate at all levels both internally and externally, face-to-face and across a range of media.

Experienced in Executive Business Development, Sales Account Management, as well as being qualified in Personal Development through Life and Business Coaching.

With a proven track record of helping both, individuals and businesses, improve person goals and company efficiency. Setting development plans to include examples of; time management, leadership qualities, mentoring and sales techniques.

Key Points

Highly organised

Sales orientated

Customer service

Strong communicator

Team player

Ability to work under pressure and to tight deadlines

Proactive motivator

Empathetic

Active listening

Career History and Key Responsibilities

Appetite Me. (Twisted Vannilla Ltd).

BUSINESS DEVELOPMENT CO-ORDINATOR.

May 2024 – Present day.

Identify new prospect opportunities, initiating customer contact and follow up.

Face to face meetings with new and existing clients.

Devising and implementing sales strategies.

Monitoring marketing trends within the rural sector.

Maintain and manage the CRM system.

Supporting the head of Development.

Knowledge of Microsoft package and Google drive.

Clover Packaging Ltd.

BUSINESS DEVELOPMENT EXECUTIVE.

November 2023 – May 2024

Develop and implement the marketing techniques to be used within the sales team.

Responsible for setting up and managing key accounts.

New customer research and enquiries.

Product sales and customer site visits.

Change solutions Life coaching Ltd. (Own self-employed company)

CEO, LIFE COACH, BUSINESS LEADERSHIP AND MANAGEMENT COACH.

March 2023 – May 2024.

Mental Wellbeing Coaching: Skilled in addressing stress, anxiety, depression, and other mental health concerns. Proficient in guiding clients towards improved emotional intelligence, mindfulness, and overall mental wellness.

Business Coaching: Proven track record of helping professionals develop strategic plans, enhance leadership skills, and achieve business objectives. Expertise in goal setting, time management, and organisational effectiveness.

Empathetic Listening: Adept at creating a safe and non-judgmental space for clients to express their thoughts and feelings. Utilize active listening techniques to understand their needs fully.

Goal Setting: Proficient in collaboratively setting clear, achievable, and measurable goals with clients. Track progress and provide guidance to keep them on course.

Cambridge Logic Ltd

KEY ACCOUNT MANGER (PART-TIME).

June 2022 – November 2023

Consistently exceeded monthly and quarterly sales targets.

Developed and maintained strong relationships with key clients, resulting in a in repeat business.

Collaborated with the marketing team to create targeted campaigns that generated leads and increased brand visibility.

Provided product demonstrations and conducted in-depth presentations to potential clients.

Negotiated contracts, closed deals, and managed the entire sales process from prospecting to post-sale support.

Generated leads through cold calling, networking events, and referrals,

Conducted market research to identify opportunities for product development and expansion.

Mobile Mini – Trading as Mr Box

KEY ACCOUNT MANAGER FOR A WORLDWIDE SHIPPING CONTAINER ORGANISATION

June 2015 - 2021

Managing key accounts. Dealing with both large corporate companies and smaller private entities; managing their needs and making sure the company delivers expectations required. Customer visits are undertaken to understand their business needs, recommendations are then made for suitable products. I pride myself in providing outstanding customer service which is reflected in monthly targets and appraisals, as well as my 5-star customer feedback reports which are shown on the Company’s website.

Responsible for website and telephone sales enquiries, providing quotations and arranging follow up calls.

Liaise with various transport companies regarding client’s deliveries, ensuring that all requirements are duly met.

In order to ensure efficient container control, I provide newly created container numbers to the client’s relevant depots. Though not our responsibility, it creates a good working relationship and assists with a smooth delivery.

Negotiate and purchase containers, using suppliers in the UK and across Europe.

Ensure that monthly sales targets are met (40 containers). However, I generally exceed this figure and achieve sales of 50-80 containers.

Using Salesforce system

Care UK Ltd

RECEPTIONIST/ADMINISTRATION

June 2010 to March 2016

Managing a busy out of hours reception desk within Ipswich hospital

Check-in patients and updating confidential data

Communicating with doctors and co-ordinator to ensure the smooth running of the service and key service levels are achieved.

Manage patients expectations around waiting times and potential delays

Ensuring drug stock levels are maintained and medical equipment is available

Act as a chaperone for patients

Make bookings and arrange appointments according to priority

First Aid trained

BBC Radio Suffolk

RECEPTIONIST/ADMINISTRATION

August 2014 – June 2015

Managing a busy reception desk

Assisting members of public with a vast array of enquiries

Update the Studio’s diary on Excel

Make studio appointment bookings

Help set up NCA Studio when a pre-record is required

Assist with Open Days

University Campus Suffolk

RECEPTIONIST

Oct 2008 to June 2010

Running of busy reception desk

Providing a high level of customer service

Managing the telephone switchboard

Issuing student cards

Co-ordinating room bookings

General administrative duties

Providing tours of the university campus

First Aider and Fire Marshall

Morgan Law Insurance

RECEPTIONIST/ADMINISTRATOR

Apr 2002 to Oct 2008

Managed a busy reception desk

Ensures smooth running of the company switchboard

Meeting and greeting clients

Provided general PA and administrative duties

Maintained stationary stock levels

Assisted with the production of quotations

Qualifications and Professional Development

Up-to-date DBS check October 2023

DIPLOMA: Certified Professional Coach (CPC) March 2022

NVQ: Key Training, Business Administration Sept 2003

GNVQ: Chantry 6th Form, Ipswich, Health and Social Care Sept 1998

G.C.S.E: Chantry High School, Ipswich 10 GCSE passes

including, English, Maths and Science. June 1998

Full Clean UK Driving Licence

Hobbies and Interests

My Family,

Friends,

Travel,

Scuba diving,

Skiing

References

Available upon request

Contact this candidate