Customer Service West Allis

Shawna M. Fischer

*** *. **** ******, **** Allis, WI 53214 414-***-**** ******.*******@***.***

Summary

Innovative and accomplished professional with extensive office and administrative management skills as well as customer service skills looking to obtain a rewarding career opportunity within a progressive organization.

Education

ASSOCIATES DEGREE 05/2005 MATC

· Major: Registered Nursing

· Minor: Liberal Arts

· Related coursework: Worked as a Certified Nursing Assistant at an Assisted Living Facility for 6 months.

HIGH SCHOOL DIPLOMA 06/1995 WEST ALLIS CENTRAL

· Major: Required Course work

· Graduated with a 3.9 GPA while actively participating in charitable fund raisers such as Habitat for Humanity and Jump Rope for Heart.

Skills & Abilities

MANAGEMENT

· Have maintained leadership positions in demanding roles throughout the last 15 years while creating and implementing strategies in order to improve Profit & Loss margins and better serve clients altogether.

COMMUNICATION

· Delivered presentations to Relationship Managers across multiple Hedge Fund Administrators in order to meet or exceed client demands.

LEADERSHIP

· Performed in leadership positions throughout the last 20 years in order to promote positive growth within my family, church and community.

Experience

ALTERNATIVE INVESTMENT SPECIALIST US BANCORP FUND SERVICES, LLC 06/2016 - PRESENT

· Maintain a productive relationship with a wide variety of individuals in order to meet and/or exceed trading demands.

· Meet crucial deadlines in order to maximize portfolio growth of High Net Worth individuals and entities. (cont.)

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· Process Subscriptions and Redemptions according to Cayman Anti Money Laundering Guidelines.

· Initiate wire movement for Capital Calls & Distributions

· Knowledgeable in FATCA, CRS & CDOT

· Create spreadsheets for tracking activity and costs for daily, monthly, and quarterly funds.

· Maintain meticulous organization to better serve clients.

· High volume communication via email & telephone in order to receive the required documentation for on shore and off shore investments into registered and unregistered funds. SERVER/HOST/EXPEDITER/MARKETING REPRESENTATIVE CHAMPP’S AMERICANA 2013 - 2016

· Provide elite customer service to guests.

· Multitask in a fast paced, high volume work environment.

· Train new servers on safety procedures, proper food handling, guest service expectations, and all other restaurant protocols.

· Top sales person for 17 months consecutively.

· Implementation of marketing strategies to increase sales potential. Computer Experience

· Microsoft Word

· Microsoft Excel

· Power Point

· Lexus Nexus Bridger & Accurint

· Singlepoint

· Finomial

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