Customer Service Phlebotomy Technician
Resume:
Shawntera Wyche Baltimore, MD ***** *************@*****.***
Enthusiastic, dedicated professional, seeking to establish a responsible though challenging position as a phlebotomy technician. It has been a goal of mine to apply my vast knowledge and experience in a facility where growth and opportunities are constantly offered. If given the opportunity to be a part of your team, you will find that I whole heartily pride myself on providing excellent service to patients using a compassionate and caring approach. CORE COMPETENCIES
Medical Technician Certified Phlebotomist CPR & First Aid Skilled in multitasking and Customer Service Conversant Medical Terminology Certified Licensed Handgun Carrier
PROFESSIONAL EXPERIENCES
MTA MOBILITY
Baltimore Maryland
December 2021 - Current
Para-Transit driver
• Provides safe reliable and efficient transportation
• Assist in the boarding of passengers using wheelchairs or other mobility aids
• Performs pre/post trips vehicle inspections
• Assumes any and all other duties assigned
• Responsible for driving company vehicles in a courteous and reliable manner AMAZON BALTIMORE,
MARYLAND
Driver September 2021 –
January 2022
• Optimizing customer satisfaction by transporting and delivering goods, merchandise, and/ or other items in a safe and timely manner.
• Adhering to company drivers’ policy and procedures. 1 Page
Shawntera Wyche Baltimore, MD 21206 *************@*****.*** 443-***-****
• Obey traffic laws and follow traffic and transportation procedures.
• Read maps and follow written or verbal geographic directions JOHN’S HOPKINS BAYVIEW BALTIMORE,
MARYLAND
Patient Transporter February 2019 – December
2020
• Establishes and maintains communication with patients and coworkers to improve quality of service and customer satisfaction.
• Transports patients inside and outside of the facility to designated areas in a punctual and timely manner.
• Lifts patients in and out of bed, chairs, taxis and ambulances to move them to and from treatment areas and procedure rooms.
• Transport medical equipment supplies and laboratory specimens to designated treatment, diagnostic and patient care areas.
• Offers comfort and support to patients and their families.
• Moves deceased patients and their belongings to the mortuary. THE MAPLES OF TOWSON Towson, Maryland
Nurse Assistant/ Helper January 2019 –
November 2020
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Performed light housekeeping duties such as, making beds, sweeping floors, and sanitizing surfaces.
• Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
• Provided patients and families with emotional support and instructions with preparing healthy meals, independent living skills and adaption to disability or illness.
• Assisted patients with daily personal hygiene such as bathing, dressing, and grooming. KOHL’S Baltimore, Maryland
Packer/ Line Worker August 2017 – January 2019
• Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
• Complete forms and papers to record measurements, weight, and product count.
• Clean, prepare, and check containers for damages, stack and pile finished containers.
• Verify items pulled and delivered are correct, load or stuff different products or merchandise.
• Count, seal and label each inventory.
METPATH Baltimore, Maryland
Phlebotomist March 2016 – November 2018
2 Page
Shawntera Wyche Baltimore, MD 21206 *************@*****.*** 443-***-****
• Arrange daily activities based on urgency of requests for fluid sample.
• Identify patients and their parson information using their ID, documents or other means.
• Determine the right venipuncture method based on patient age, health etc.
• Reassure patients and help them relax.
• Find veins that are suitable for puncture, draw blood using sterilized needles, vials and other equipment.
• Ensure optimal quality and quantity of samples, labeling samples correctly and send or deliver them for testing.
• Keep accurate records on fluid specimens and tests, adhere to all relevant health and safety standards while working.
• Answer patient questions and provide useful information. EDUCATION AND CREDENTIALS Baltimore,
Maryland
Friendship Academy of Engineering September 2012 – June 2016
• Graduated with honors GPA 3.5
• Very athletic playing Basketball (Varsity), Volleyball, and Softball 3 Page
Contact this candidate