Carl E. May
Phone: 304-***-****) Email: ad5vwl@r.postjobfree.com
GOAL Interview for Sales Manager
PROVEN RESULTS AND ACCOMPLISHMENTS
Providing excellent customer service in previous jobs.
Effective problem solver listening to issues and exploring all options to resolve problems for customers.
Computer savvy, able to navigate between many different screens, troubleshoot and correct problems on computers, software and hardware.
Able to keep a calm and pleasant demure while working in fast paced often stressful situations.
Have already been to 80% of homes selling in Logan, Mingo and Wyoming Counties. Led sales team of 9 training and meeting goals for sales.
Call center experience with 3 years 9 months last position. The metrics excelled so much, I was given the opportunity to lead team meetings on how the position should be handled. 3200 agents on program the metrics increased over 14 percent from my training session,.
Was Subject matter expert in regular training classes. (SME)
Education
Matewan High School
High School Diploma
Class of 1969
Southern West Virginia Community and Technical College
AS in General Studies with Business Classes.
PROFESSIONAL EXPERTISE
Kelly Services 2017- 2018
Apple Phone Program
2017- Dec 31 2018
Clayton Homes (shut down)
Sold homes only left Sutherland because they offered
3 times the money
Inbound Call Associate Sutherland Global Resources
2017 2017
Took inbound calls for xbox
Had one of the highest top box scores on team.
You may contact ad5vwl@r.postjobfree.com for input.
Retail Associate EMG Wireless – Premier Verizon Wireless Franchise Williamson, WV
2016 – 2017
Checked in inventory and set displays in store
Opening and closing of the store
Greeted customers daily
Responsible for troubleshooting of cellular service and computer hardware
Assisted new and existing customers with purchase decisions
Completed all tasks assigned during each shift
Maintained store and did janitorial work
Provided excellent customer service
Maintained parking area
Balanced cash drawer and make bank deposits
Ensured customer and workplace safety
Used specialized machinery and software
Home Based Consultant RICOH Corp.
Belfry, KY – Home Office
2014 - 2016
Worked at home and remotely
Traveled extensively to six counties in Kentucky
Organized and prepared sales and service to business customers
Participated in sales presentations
Responsible for troubleshoot software and hardware issues
Extensive documentation of activity and productivity
Worked with extensive arms of RICOH
Sales Associate Clayton Homes (The Home Show)
Belfry, KY
2001– 2014
Responsible for entire customer experience
Presented home to new clients
Preparing loan applications for financing
Chatel and mortgage loan preparation
Gathered required information to meet stipulations for loan guidelines
Closed loans
Coordinated delivery with purchaser
Ordered homes from manufacturer
Provided detail oriented customer service
Sales Manager Forest Lawn Cemetery
Pecks Mill, WV
1987 – 2001
Maintained crew of nine sales associates
Maintained separate crew of telemarketers
Conducted door to door sales
Responsible for training of new hires
Burger Chef Company 1980-2001
Regional Manager for the East Coast
Over 130 Stores in the Eastern Regaion
Hired Associate Managers
Trained Store Managers
Was the only profitable region in the US.
Worked until they shut the chain down.