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Human Resources Customer Service

Sulphur, LA
May 14, 2024

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Heather Bellard

Sulphur, LA *****


I am seeking to obtain a position with a reputable company that I can grow with . My last position was 10 years. Looking for this one to be 20 or more. I am very hardworking, unusually high work ethic, honest, dependable, dedicated, determined to succeed and excel past each goal I set for myself professionally and personally. My OCD keeps me extremely organized . I am passion fueled and results driven, my goal is always not just meet but to exceed the customer expectations. Was voted # 1 customer service in 2022 by the readers of the Lake Charles American Press( local newspaper). I also Just recently completed a Logistics Certification course, and passed with 100%, and I am working toward a Bachelors Degree in Business Management/ Human Resources. Work Experience


Brinker Nation Chili's - Sulphur, LA

June 2013 to August 2023

Lead bartender, Training Captain, Shift Leader . Coordinated new hire orientation and taught class for all front of house new hires, Scheduled floor training, administered testing for employees upon completion of training . Trained new hire MITs ( mgr in training ) on day to day bar operations and drink builds, company policy’s etc.

Unit Painter

Brock Group - Sulphur, LA

May 2008 to June 2013

Contract painter inside PPG plant. Report weekly to unit supervisor to receive list of equip in need of repair and paint. Work at own pace throughout week getting all assignments completed. (hand clean, sand blast, needle gun, 3 coat paint system ) pass inspection at end of week then start another list on Monday. Responsible for maintaining all equip (motors, fans, pumps, tanks etc. ) Report any equipment failure or in need of repair overlooked by Operators to my unit supervisor for repair approval and perform as needed.

Area Manager Recruiter & Trainer

Checkers & Rally's Drive-In Restaurants - Lake Charles, LA October 2005 to May 2008

Train new managers, retrain current managers on new policy’s or new products. Recruit new team members and managers . Attend job fairs and online recruiting. Filled in at Stores for Managers on vacation or leave of absence. Area was from Alexandria, La to Beaumont Tx Office Manager

Dwayne Penn Commercial Ac/Refr - Sulphur, LA

February 1995 to October 2005

Office manager, answer phones, dispatching, invoicing, accounts receivable/payable, timekeeping, payroll, end of month/year PNL, tax prep., general bookkeeping. Education

Bachelor's degree in Business Management & Human Resources Grand Canyon University - Remote

September 2023 to Present

Certificate of Completion in Logistics

Next Level Academy - Dallas, TX

April 2024 to May 2024

High school diploma

Parkview High School - Sulphur, LA

August 1990 to May 1994


• Accounts Payable (10+ years)

• Payroll (10+ years)

• Recruiting

• Bookkeeping

• Forecasting (10+ years)

• Shift Management (10+ years)

• Bartending

• Accounting

• Accounts Receivable

• Dispatching

• Order entry

• Shift management

• Training & development

• Accounts receivable

• Account management

• Office management

• General ledger reconciliation

• Employment & labor law

• Account reconciliation

• Data analysis skills

• Organizational skills

• Cash handling

• Communication skills


• Office experience

• Inventory management

• Inventory control (10+ years)

• Appointment scheduling

• Customer service

• Microsoft Excel

• Microsoft Office

• Accounting software

• Sales

• Negotiation

• B2B sales

• Microsoft Outlook

• Microsoft Access

• Human Resources

• Property management

• Property leasing

• Fair Housing regulations


100% Mystery Guest

Was rewarded a plaque and $2500 bonus for being the only store in my area to score 100% 12 consecutive months.

Best Bartender

Lake Charles, American Press - Nominated Best Bartender in Calcasieu Parish Top Performing GM

I was awarded this for being the GM with the highest guest metrics, lowest variances . ( I was also the newest and youngest general manager )

Certifications and Licenses

Driver's License

August 2019 to November 2025

State of Louisiana DL

Bartender License

Forklift Certification

June 2006 to Present

Certified on forklift, manlift, scissor lift and skidster Logistics

April 2024 to Present

Completed a Logistics Certification course. Passes final exam 100%. Assessments

Verbal communication — Proficient

December 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Scheduling — Proficient

December 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Work style: Reliability — Proficient

February 2024

Tendency to be reliable, dependable, and accountable at work Full results: Proficient

Work style: Reliability — Proficient

March 2024

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Teamwork: Interpersonal skills — Proficient

March 2024

Responding to challenging team situations at work

Full results: Proficient

Work motivation — Proficient

November 2023

Level of motivation and discipline applied toward work Full results: Proficient

Call center customer service — Proficient

April 2024

Demonstrating customer service skills in a call center setting Full results: Proficient

Warehouse shift leader — Proficient

April 2024

Supervising warehouse staff and maintaining safety and security standards Full results: Proficient

Retail management — Proficient

April 2024

Managing staff, customer relationships, and finances in a retail environment Full results: Proficient

Food service: Customer situations — Proficient

February 2024

Identifying and addressing customer needs in a food service setting Full results: Proficient

Retail customer service — Proficient

December 2023

Responding to customer situations in a retail setting Full results: Proficient

Legal skills — Proficient

January 2024

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Principles of accounting — Proficient

February 2024

Preparing financial records according to federal policies Full results: Proficient

Attention to detail — Proficient

November 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Inside sales — Proficient

April 2024

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Mechanical knowledge — Proficient

December 2023

Understanding and applying mechanical concepts and processes Full results: Proficient

Project timeline management — Proficient

March 2024

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Sales skills — Proficient

November 2023

Influencing and negotiating with customers

Full results: Proficient

Time management skills — Proficient

March 2024

Managing one's own time to complete tasks quickly and efficiently Full results: Proficient

Working with MS Word documents — Proficient

March 2024

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Basic computer skills — Proficient

April 2024

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Written communication — Proficient

March 2024

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Administrative assistant/receptionist — Proficient January 2024

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Management & leadership skills: Impact & influence — Proficient February 2024

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Data entry: Attention to detail — Proficient

February 2024

Maintaining data integrity by detecting errors

Full results: Proficient

Customer service — Proficient

August 2023

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

August 2023

Responding to customer situations with sensitivity Full results: Proficient

Office manager — Proficient

December 2023

Scheduling and budgeting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Professional References

Julise Heard Thomas


James Truiett


Chaz Burnsworth


Jeremy Duval


Kalisha Sullivan


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