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Assistant Manager Customer Service

Location:
Odessa, TX
Posted:
April 29, 2024

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Resume:

MARQUISHA CORK

Assistant Manager

Odessa, TX ****2

ad5cmn@r.postjobfree.com

+1-432-***-****

I'm a motivated and very hard working woman. And I have positive energy to give to any company and employees. And enjoy working with people and helping them in anyway I can, and going above and beyond.

#READYTOWORK

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shift Manager

Pizza Hut - Odessa, TX

June 2023 to Present

Help customers with pizza orders and check in truck order for inventory and count the products from the truck

Relationship Banker

The Grow Group, Inc. - Tampa, FL

August 2022 to Present

I was trained by the company to be a banker and it’s a staffing company who helps you get certified to be a banker. And you go to training for a couple of months to certified and you graduate and they place you with a job after graduation.

Licensed Health and Life Insurance Agent

Bloom Insurance Agency - Remote

October 2020 to November 2020

Help customers get health and life insurance and check on them to see if they were able to make a payment.

Assistant Manager

Cal's Convenience, Inc. - Odessa, TX

March 2019 to March 2020

Checkout customers and provide gas and do daily open and closing paperwork

• Opened and closed store

• Provided excellent customer service to all guests and customer in a timely manner

• Managed daily reports of transactions

• Trained new employees on store processes and procedures

• Enforced company policies and procedures

Checker/Cashier

Albertsons- United - Odessa, TX

January 2019 to July 2019

check out customers groceries and assist the customers with items and help them bag groceries. And relieve the other employees for a break.

Crew Member/Cashier

TACO VILLA - Odessa, TX

February 2019 to March 2019

assist customer with food items and fix and place their food on plates.

• Worked in a high pressure environment

• Maintained quality control

• Worked the cash register

• Communicated with customers

• Helped customers with orders

• Made food

• Took out trash and recycling

• Restocked items

• Swept and mopped store and lobby

Team Member

Kent Kwik Convenience Stores - Odessa, TX

March 2017 to July 2017

Provides customer engagement in positive and approachable manner. Assists in maintaining a clean, well-stocked store for customers during their shopping experience. Ability to multi-task and perform in a fast paced environment. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. Independently stocks shelves and recovers merchandise in the store.

Accurately handles customer funds and processes transactions using the POS system. Remains constantly aware of customer activity to ensure a safe and secure shopping environment. Performs all other duties as assigned in order to maintain an effective and profitable store operation. Corporate Travel Consultant

Archer Travel/Evolution Travel - Las Vegas, NV

June 2016 to December 2016

Help customers get vacation packages and make a reservation for hotel and plane tickets. And I have experience with all the travel agents software.

Sales Associate

Stripes I Sunoco, LP - Odessa, TX

September 2015 to January 2016

Check out customers and provide feedback and help purchase gas for the customer's. Provide customers e the Laredo tacos.

Customer Service Manager

Wal-Mart - Odessa, TX

October 2010 to December 2012

Help customer's checkout and bag groceries, help with putting warranties On electronics and stock up the shelves. And assist employees with merchandise returns. Food Service Associate-Laredo taco

Stripes Convenience Stores - Odessa, TX

September 2010 to January 2011

Help fix customer burritos and etc. and check them out at the register. And provide the customer with gas and etc.

Customer Service Representative

NCO Group/Best Buy Geek Squad - Houston, TX

November 2009 to December 2009

Assist best buy customers with their electronics and laptop and televisions and electronic warranties purchases

Customer Service Representative/Sales

bell south - Houston, TX

September 2009 to November 2009

Help customers with their plans and agreements and warranties on phones. From southern cities like Mississippi and Georgia and Alabama.

Customer Service Representative (CSR)

Affiliated Computer Services/Xerox - Houston, TX

June 2009 to September 2009

Assist customers with sprint phone and sales. And log in information into the computer system for CRS. QualComm

Team Member

Kfc/taco bell - Houston, TX

May 2009 to June 2009

Assist customers and cook their food and get order prepare to go out for Drive thru window.

Shift Manager/Cashier

McDonalds - Odessa, TX

October 2008 to May 2009

Preparing and cooking customer orders and working the drive-thru window. Daily inventory and stocking refrigerator for daily sales. Help assist Customers with complaints and get the customer fresh food and refund the Customer's receipts.

Night Auditor/Front Desk Clerk

Executive Inn Motel - Odessa, TX

April 2008 to September 2008

Hospitality experience, Check-in customers and place in them in new and vacant rooms. Do night deposits and work the register and computer and fax machine and other Hotel documents.

Human Resource Consultant

Wal-Mart - Odessa, TX

June 2006 to February 2008

Assisting customers at check out and assisting them with quality customer Service. Making sure that customers were satisfied with our services. Maintaining a positive attitude and smile. Hire and do onboarding paperwork. Wireless Sales Consultant

Telvista Call Center/ Metro PCS - Odessa, TX

May 2005 to August 2005

Answer the phones and help customers with metro cps service plans and troubleshoot the phones and get it back to working properly.

Technical Support Agent/CSR

Telvista /Verizon Wireless - Odessa, TX

May 2004 to May 2005

Answered incoming calls to call center,

assist customers with connection

To the internet and send them computer modems. Take 100 to 200 calls Per day

Customer Service/Waitress

Pizza Hut - Odessa, TX

June 2002 to May 2003

Answer the phones and take customers pizza orders for delivery or carryout and help Dine-in customers order pizza and get drinks and anything the customer needs. Team Leader

McDonalds - Odessa, TX

May 2001 to June 2002

Greeting customers with a smile, Taking accurate food orders and Preparing all of McDonald’s World Famous food. Partnering with other Crew and Managers to meet target goals during your shift Restaurant Cleanliness Ensuring items are well stocked and do inventory. Team member/summer program(W.I.A)

TEXAS WORKFORCE COMMISSION - Odessa, TX

May 2000 to July 2000

A summer program and attended

Workshops for learning how to create resumes and prepare for getting ready for the workplace. And help with the kids summer camp. Education

college degree in Beats and Music Production and Recording technology Remington College-Dallas Campus - Remote

February 2023 to Present

Bachelor's in Business Administration

Colorado Technical University-Online - Remote

May 2019 to Present

Certificate for medical billing and coding in Medical Billing & Coding Florida Technical College - Kissimmee, FL

February 2022 to February 2023

High school diploma in Basic High School studies

Permian High School - Odessa, TX

August 1999 to June 2003

Skills

• inventory management (5 years)

• Customer Service Representative (10+ years)

• Housekeeping (5 years)

• Management (8 years)

• CRM (5 years)

• Sales (10+ years)

• Inventory (8 years)

• Section 8 (3 years)

• Training (5 years)

• Merchandising (8 years)

• Cash Handling (8 years)

• Word (7 years)

• Team Building (5 years)

• Customer Service Skills (9 years)

• Microsoft office (6 years)

• Upselling (5 years)

• 4G/LTE (6 years)

• Call Center Management (7 years)

• Sales Management (10+ years)

• Telemarketing (3 years)

• Remote Access Software (6 years)

• Workforce Management (3 years)

• Workforce Development (4 years)

• Business Development (3 years)

• Digital Marketing (8 years)

• Restaurant Management (7 years)

• Leadership Training (6 years)

• Retail Management (7 years)

• Retail (7 years)

• Hospitality Management (5 years)

• HARPC (9 years)

• Negotiation (9 years)

• Employee Evaluation (6 years)

• Inventory Management (7 years)

• Content Marketing (7 years)

• Communications (7 years)

• SEO (7 years)

• Hospitality Experience (6 years)

• Cooking Experience (10+ years)

• Tax Experience (10+ years)

• Auditing (7 years)

• Live Chat (9 years)

• E-Commerce (9 years)

• Zendesk (9 years)

• Benefits Administration (6 years)

• Inspection (5 years)

• NX (5 years)

• .NET (5 years)

• Event Planning (7 years)

• AWS (8 years)

• Data entry, 10 key (by touch), filing, (7 years)

• copier and fax machine (8 years)

• Business Management (9 years)

• Real Estate (4 years)

• Supervising Experience (7 years)

• Excel (7 years)

• Troubleshooting (10+ years)

• Cold Calling (7 years)

• Recruiting (5 years)

• Training & Development (10+ years)

• Property Leasing (7 years)

• Product Demos (5 years)

• Purchasing (6 years)

• Oil & Gas Experience (7 years)

• Human Resources (7 years)

• Work from home (7 years)

• Computer Skills (10+ years)

• Sales support (10+ years)

• Administrative Assistance (7 years)

• Hospitality (7 years)

• attention to detail (5 years)

• Coaching (5 years)

• Coach (6 years)

• Listening (8 years)

• Marketing (6 years)

• Building websites (6 years)

• Makeup Application (7 years)

• Business plans (8 years)

• Hospitality & Tourism (8 years)

• Hospitality and tourism (6 years)

• Communication Skills (5 years)

• Education & Instruction (7 years)

• Executive Management (6 years)

• Trello (5 years)

• Refrigeration (4 years)

• Microsoft Windows Server (10+ years)

• Inventory Control (10+ years)

• Serving Experience (10+ years)

• Medical Billing (5 years)

• Bartending (4 years)

• POS (10+ years)

• Project Management (7 years)

• Medical Records (5 years)

• Project Coordination (8 years)

• Electrical Experience (8 years)

• Customer Service (10+ years)

• Events Management (8 years)

• ACH (9 years)

• Medical Receptionist (10+ years)

• Clerical Experience (10+ years)

• Patient Care (7 years)

• Materials Handling (7 years)

• Content Management Systems (7 years)

• Warehouse Experience (8 years)

• Supply Chain Experience (7 years)

• Program Management (10+ years)

• JD Edwards (10+ years)

• Accounts Receivable (7 years)

• English (10+ years)

• Cooking (10+ years)

• Quality Assurance (10+ years)

• Phone Etiquette (10+ years)

• Barista Experience (10+ years)

• Public Relations (10+ years)

• Sales Experience (10+ years)

• Research Laboratory Experience (10+ years)

• Front Desk (10+ years)

• Basic Math (10+ years)

• General Ledger Accounting (10+ years)

• Loss Prevention (9 years)

• Sign Manufacturing (7 years)

• Management Experience (10+ years)

• Business Analysis (10+ years)

• Budgeting (10+ years)

• Accounting (9 years)

• Financial Analysis (9 years)

• Teaching (3 years)

• Developmental Disabilities Experience (10+ years)

• Administrative Experience (9 years)

• Home Care (10+ years)

• Nursing (6 years)

• Hospice Care (3 years)

• Multilingual (1 year)

• Leadership Experience (10+ years)

• Special Needs (10+ years)

• Early Childhood Education (7 years)

• Facilities Maintenance (7 years)

• Microsoft Project (10+ years)

• Network Installation (10+ years)

• ICD-10 (10+ years)

• Interviewing (10+ years)

• Microsoft Powerpoint (10+ years)

• Spanish (8 years)

• Technical Writing (9 years)

• Management Consulting (8 years)

• Curriculum Development

• Confluence (10+ years)

• Personal Training (10+ years)

• Caregiving (10+ years)

• Inside Sales (8 years)

• Intake Experience (10+ years)

• Medication Administration (10+ years)

• Team Management (8 years)

• Strategic Planning (8 years)

• Outside Sales (10+ years)

• Lesson Planning (10+ years)

• Property Management (9 years)

• Organization Design (10+ years)

• Logistics (10+ years)

• Order Entry (10+ years)

• Early Intervention (8 years)

• Restaurant Experience (10+ years)

• Word Processing (10+ years)

• Food Service (10+ years)

• Utilization Management

• Managed Care (8 years)

• EMR Systems (4 years)

• Personal Assistant Experience (10+ years)

• IT Experience (10+ years)

• CNC (5 years)

• Windows (10+ years)

• Underwriting (10+ years)

• Culinary Experience (10+ years)

• Microsoft Excel (10+ years)

• Data Collection (10+ years)

• Google Docs (10+ years)

• Cashiering (10+ years)

• CRM Software (10+ years)

• Intelligence Experience (6 years)

• All-Source Intelligence (5 years)

• Office Manager Experience (10+ years)

• CPT Coding (7 years)

• Respiratory Therapy (7 years)

• Grant Writing (10+ years)

• Fundraising (10+ years)

• Salesforce (10+ years)

• Event Marketing (10+ years)

• Microsoft Office (10+ years)

• Unity (10+ years)

• Surveillance (10+ years)

• SQL (10+ years)

• Nurse Management (10+ years)

• Store Management Experience (10+ years)

• Service Technician Experience (10+ years)

• Bookkeeping (10+ years)

• Payroll (10+ years)

• Retail Sales (10+ years)

• EDI (10+ years)

• Computer Literacy (10+ years)

• Conflict Management (10+ years)

• Pediatrics Experience (9 years)

• Microsoft Access (10+ years)

• Google Suite (7 years)

• Construction Experience

• Constant Contact (10+ years)

• Loader Operation (7 years)

• Production Management (10+ years)

• Shipping & Receiving (10+ years)

• CNC Programming (8 years)

• Medical Office Experience (10+ years)

• HIPAA (7 years)

• Sage (10+ years)

• Account Management (7 years)

• Mechanical Knowledge (5 years)

• Senior Care (5 years)

• Multi-line Phone Systems (10+ years)

• Public Speaking (10+ years)

• Guest Services (10+ years)

• Packaging (10+ years)

• Experience with Children (10+ years)

• Childcare (10+ years)

• Custodial Experience (10+ years)

• Proofreading (10+ years)

• Legal Research (10+ years)

• Experience Administering Injections (10+ years)

• Phlebotomy (6 years)

• Medical Terminology (10+ years)

• Manufacturing (10+ years)

• Adobe Premiere (10+ years)

• Accounting Software (10+ years)

• GAAP (10+ years)

• Data Entry (8 years)

• Transcription (8 years)

• Insurance Verification (9 years)

• SAP (10+ years)

• Accounts Payable (8 years)

• Time Management (10+ years)

• Food Preparation Experience (10+ years)

• Pharmacy Technician Experience (10+ years)

• Vital Signs Experience (8 years)

• SaaS (10+ years)

• Email Marketing (10+ years)

• 5G (10+ years)

• Pallet Jack Experience (10+ years)

• Delivery Driver Experience

• Food Production Experience (10+ years)

• Program Development (10+ years)

• Conveyor Installation (10+ years)

• Account Reconciliation (10+ years)

• 10 Key Calculator (10+ years)

• Food Handling (10+ years)

• Software Development (10+ years)

• C# (10+ years)

• Unit Testing (10+ years)

• Microsoft Word (10+ years)

• Microsoft Outlook (10+ years)

• Office Experience (10+ years)

• Hotel Experience (10+ years)

• Greenhouse Experience (10+ years)

• Video Editing (10+ years)

• Driving (10+ years)

• Assembly Experience (10+ years)

• Quality Control (10+ years)

• Kitchen Experience (10+ years)

• Insurance Sales (10+ years)

• Market Research (10+ years)

• Financial Modeling (10+ years)

• QuickBooks (10+ years)

• Dietary Department Experience (10+ years)

• B2B Sales (10+ years)

• Schedule Management (8 years)

• Project Scheduling (8 years)

• Medical Collection (10+ years)

• Document Management Systems (6 years)

• Fair Housing Regulations (6 years)

• Writing Skills (6 years)

• Business Development (6 years)

• Agile (10+ years)

• Jira (10+ years)

• Agile (10+ years)

• Analytics (10+ years)

• HTML5 (10+ years)

• JavaScript (10+ years)

• Jira (10+ years)

• Linux (10+ years)

• Microsoft SQL Server (10+ years)

• Oracle (10+ years)

• Java (10+ years)

• MySQL (10+ years)

• Process Improvement (10+ years)

• APIs (10+ years)

• Git (8 years)

• Java (6 years)

• Microsoft SharePoint (8 years)

• MySQL (10+ years)

• Pricing (10+ years)

• Process Improvement (10+ years)

• Scrum (10+ years)

• Contract Negotiation (4 years)

• User Interface (UI) (10+ years)

• XML (10+ years)

• Visio (10+ years)

• Data Warehouse (10+ years)

• REST (10+ years)

• Business Requirements (10+ years)

• Application Development (10+ years)

• Scripting (8 years)

• User Experience (UX) (10+ years)

• Section 8 (4 years)

• Administrative Assistant (10+ years)

• Yardi (3 years)

• Bootstrap (8 years)

• Requirements Gathering (9 years)

• Computer Skills (10+ years)

• Sales Experience (10+ years)

• Leadership (10+ years)

• Proposal Writing (10+ years)

• WordPress (10+ years)

• Test Cases (10+ years)

• Maven (10+ years)

• Web Development (10+ years)

• Photo Editing (9 years)

• Night Audit (10+ years)

• Financial report interpretation (10+ years)

• Personal Assistant Experience (9 years)

• Typing (10+ years)

• Guest Relations Experience (7 years)

• ServSafe (10+ years)

• IVR (6 years)

• Marketing automation (8 years)

• COSMETOLOGY (6 years)

• Financial services (9 years)

• Continuous integration (9 years)

• Web Services (8 years)

• Software troubleshooting (7 years)

• Computer networking (6 years)

• IT (7 years)

• Esthetic laser treatment (6 years)

• SEO tools (7 years)

• Google AdWords (8 years)

• Google Ads (7 years)

• Territory management (6 years)

• Loan officer experience (7 years)

• SharePoint (9 years)

• LIHTC (4 years)

• Section 8 (5 years)

• Healthcare Management (5 years)

• Insurance Sales (6 years)

• Insurance Verification (8 years)

• Outbound sales (10+ years)

• Physical examinations (2 years)

• Technical support (10+ years)

• Content creation (10+ years)

• Workday (3 years)

• Adobe Captivate (10+ years)

• Adobe Flash (6 years)

• LMS (5 years)

• Program design (4 years)

• Social media management (5 years)

• Customer relationship management (10+ years)

• VPN (5 years)

• Direct sales (7 years)

• HIPAA (1 year)

• Management (9 years)

• Customer retention (10+ years)

• Real estate appraisal (3 years)

• Store management (9 years)

• Banking (6 years)

• Investment banking (6 years)

• SPSS (10+ years)

• iOS (10+ years)

• Mac OS (10+ years)

• Documentation review (10+ years)

• Contracts (10+ years)

• Bilingual (8 years)

• LAN (10+ years)

• Corporate finance (10+ years)

• Accounting (10+ years)

• counseling certification (7 years)

• community & human services (7 years)

• Telecommunication (7 years)

• Automotive diagnostics (6 years)

• WAN (6 years)

• Schematics (6 years)

• Programmable logic controllers (7 years)

• E & I (8 years)

• NMSL (7 years)

• Cloud computing (6 years)

• Analysis skills (5 years)

• Escrow (5 years)

• Customer support (6 years)

• Databases (5 years)

• Tow truck (5 years)

• Dispatching (7 years)

• Planograms (8 years)

• Mentoring (8 years)

• Spark (5 years)

Certifications and Licenses

TABC

August 2019 to Present

Food Handler

June 2018 to Present

Property & Casualty License

Present

Life and Health Insurance

Present

Registered Dietitian

Present

BC/BE

Present

Insurance Producer License

Present

Bartender License

Present

MAST Permit

Food Handler Certification

Present

Enrolled Agent

ServSafe

November 2022 to Present

Property & Casualty License

Life & Health Insurance License

Barbering License

Pharmacy Technician License

Real Estate License

Certified Property Manager

Certified Apartment Manager

CMCA

Cosmetology License

Esthetician License

ServSafe

Food Handler Certification

Certified Dietary Manager

relationship banker

November 2022 to Present

Driver's License

February 2022 to July 2026

CTBS

November 2022 to Present

Nail Technician License

Present

TABC Certified

BLS Certification



Contact this candidate