El Dorado, AR

Eddreka Hall 662-***-**** ad5b0w@r.postjobfree.com

Professional Experience

Collections Agent, March 2022 – Present

iQor, Remote

Engage in outbound calls to customers with overdue accounts, effectively negotiating repayment terms and resolving outstanding balances

Utilize a variety of communication channels, including phone calls, emails, and letters, to engage with customers and establish repayment arrangements

Demonstrate proficiency in navigating collection software systems to accurately document account information and update payment arrangements

Collaborate with internal teams to resolve customer inquiries and address escalated issues

Consistently meet and exceed performance metrics, including collection quotas, call quality standards, and customer satisfaction goals

Team Lead, October 2019 – March 2022

Taco Bell, El Dorado, AR

•Led team members in delivering high-quality food and service

•Provided hands-on training and coaching to team members

•Managed daily shift operations

•Demonstrated effective communication skills in coordinating with team members and management

•Fostered a positive work environment by promoting teamwork

•Maintained a clean and organized restaurant environment

•Assisted management in implementing promotional activities, marketing initiatives, and operational improvements to drive sales and enhance customer satisfaction

Cashier, February 2019 – October 2019

Walmart, El Dorado, AR

Greeted and assisted customers with inquiries, product recommendations, and locating merchandise

Operated cash registers and processed transactions accurately and efficiently

Maintained a neat and organized appearance of merchandise displays, shelves, and aisles

Collaborated with team members and supervisors to achieve daily sales targets and complete assigned tasks

Assisted in receiving and stocking merchandise shipments, verifying quantities and quality of products, and

Adhered to safety protocols and company guidelines to prevent accidents, minimize loss, and protect the well-being of customers and team members

Education & Certifications

High School Diploma, May 2016

El Dorado High School, El Dorado, AR

Technical and Soft Skills

Customer service

Microsoft Office

Administrative

Adaptability

Leadership

Typing

Information management software

Use of office equipment

Multi-line phone systems

Verbal and written communication

Virtual

Organization and planning

Attention to detail

Initiative

Reliability and multitasking

Efficiency and conflict resolution

Problem-solving and listening

Prioritizing and time management

Sales

Contact this candidate