PHR

SABRYNA BANKS, PHR

Detail-oriented professional with years of experience and a proven knowledge of Admin support, event planning, customer service and operation management. Highly effective communicator with the ability to multitask under pressure and meet deadlines efficiently. Aiming to leverage my skills to successfully fill this role and contribute to the growth and networking potential of this organization.

CORE COMPETENCIES

● Executive Team Management ● Customer Service ● Critical Thinking ● Event Planning ● Calendaring ● Budgeting

● Data Analysis ● Multi-Project Management ● Organization ● Process Improvements ● D&I ● Military Relations ● Commitment to Excellence ● Leadership ● outlook • Excel• Sales Driver ● Detail Oriented ● Emotional Intelligence ● Technological Software (Microsoft Teams, Microsoft office, Google Suite, SQL) • PHR CERTIFIED • interviewing • Training • scheduling in teams and outlook

EXPERIENCE

Assumptions specialist

Guild Mortgage San Diego, CA May 2022 – present

Gained knowledge of products and programs offered to educate clients about various product solutions.

Researched and analyzed appropriate loan programs to match borrower's profile.

Verified provision of necessary state, federal and company-specific disclosures directly to clients.

Used designated computer programs and systems for loan tracking and processing.

Ordered services such as credit reports through third-party services.

Checked data input and verified totals on forms to detect errors in arithmetic, data entry, or procedures.

Maximized my colleague’s time by reading, researching and routing correspondence; drafting letters and documenting information; initializing phone calls on their behalf.

Email management.

Complied with company quality standards and applicable regulations governing financing.

Marketed to realtors, title agents, business owners and attorneys to gain new center of influence relationships.

ADMINISTRATIVE ASSISTANT

The Arts Corner Kidz Network, Jacksonville, FL / Jan 2019 - Present

Assisted with non-profit operations regarding scholarships, grants and donations through partnerships

Planned/coordinated community events to bring creative awareness to underserved areas.

Manage and maintain executives' schedules.

Track, monitor, and maintained expenses related to scholarships and grants

Prepared various presentations, memos, emails, etc.

Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

LOAN SERVICING

Triad Financial Services, Jacksonville, Florida / Jun 2019 - Dec 2019

Handled the administrative aspect of mortgage loans in a very fast paced office, providing customer care over the phone and through mail/email correspondence

Gathered information for the loan application and evaluated credit histories for applications

Collected data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application

Prepared loan files and ensuring that all document and signatures are in order prior to submitting them for approval

Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.

Answer questions and advise customers regarding loans and transactions.

EXECUTIVE ASSISTANT

The Arts Corner, Jacksonville, Florida / Oct 2016 - Jul 2019

Responsible for coordinating accessible programs in the arts for children and families with special needs children

Planned events for networking and creative outlets within the community.

Scheduling and calendaring for executives and events.

Prepared various presentations, memos and emails. Attend meetings to record minutes.

Greet visitors and determine whether they should be given access to specific individuals.

HEAD VAULT TELLER

BB&T Bank Feb 2011 - Jul 2014

Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

Perform clerical tasks such as typing, filing, and microfilm photography.

Prepare work schedules for staff.

Ensured compliance with internal controls, operational procedures and risk management policies

Consistently followed defined procedures for bank operations and client service, including consistent practice of behaviors that contribute to the Exceptional Branch and Exceptional Client Experiences

Ordered the supply of cash for the branch to meet daily needs.

Resolve problems or discrepancies concerning customers' accounts.

BRANCH ASSOCIATE MANAGER

BBVA Compass Bank Jan 2005 - Jan 2010

Recruiting, scheduling, training, interviewing

Responsible for performing intermediate client transactions with minimal supervision as well as additional customer needs through either direct or referred opportunities

Set and maintained the staff schedule for the branch.

Supported managed team in operational and audit requirements

Maintained weekly sales goals of branch products by bringing in new business; operations; customer service and teller activities.

Oversaw the flow of cash or financial instruments.

Recruit staff members and oversee training programs.

Prepare financial or regulatory reports required by laws, regulations, or boards of directors.

Cross-trained to work on both the sales and retail sides of the bank.

CLOSING SUPERVISOR

North American Savings Bank Jan 2004 - Jan 2005

Oversaw daily transactions such as deposits, withdrawals and payments

Managed sales of branch products, new business, operations, customer service, and teller activities

Maintained excellent customer service skills even in strenuous situations

Trained & supervised new employees regarding balancing vaults, cash draws, banking policies and procedures

Conducted routine closing procedures daily.

EDUCATION

IVMF- ONWARD TO OPPORTUNITY: SYRACUSE UNIVERSITY

Professional in Human Resources Certificate (MAY 2023)

UNIVERSITY OF NORTH FLORIDA

Bachelor of Science Sports Management and Business Administration (Aug 2012)

FLORIDA COMMUNITY COLLEGE

Associates of Arts (Jan 2010)

Contact this candidate