SHARONDA BONNER
**** ******* ***** **, ***, A Columbus OH,43232 · 313-***-****
Email · ********.******@*****.***
Objective
To obtain long term employment with growth potential with a company where I can contribute my hardworking ability and positive attitude
Education
Benton Harbor High School
Work Experience
Everise/ Remote Columbus OH.
03/08/22-08/20/22
Customers Contact
-Take inbound calls for client’s member
-Answer calls about client health care benefits
-Help enroll new clients
-Update clients accounts as well as keep notes about why clients called in
Insight Global/ State of Ohio Jobs and Family Services Remote Columbus OH.
02/01/21-04/25/21
Customer Care Agent
-Take unemployment application
-Review claim correspondence
-Administer pin resets as needed
-Resolve hold payments issues
-Correct application information as needed
Conduent Connect/ Remote Detroit MI.
01/12/18 – 02/24/19
Customer Care
-Answer calls to assist customers with issues they were having
-Assisted customers with billing issue
-Time management skills
- Clear communication skills
- Knowledge of product, procedures, guidelines, rules, and privacy
- Ability to use positive language
- Closing ability
- The ability to multitask between different software's
Tax Experts Detroit, Mi
01/14-04/16
Office Work
-Answering and handling incoming phone calls
-Data entry, Faxing, Copying, and filing paperwork
Employment Staffing Livonia, Mi
06/11-09/11
Line worker
-Packaging and record product
J Star Communication Detroit, MI
03/07-10/09
Office work
-Answering and handling incoming phone calls
-Data entry
-Copying and filing paperwork
Beel Automotive Detroit, MI
10/03-11/04
Line worker
-Assembled various automotive smalls parts for big 3 company
-Inspected parts for flaws or damage made during production
-Trained new employees on assembly and line procedure
Kelly Services Temporary Services Benton Harbor, MI
07/00-06/02
Assembly
-Completed assembly on doors for automotive company
-Inspected finished parts and passed them on to the next section
-Labeled and packed auto parts in creates and boxes to be shipped
Burger King Benton Harbor, MI
06/98-05/00
Cashier
-Operated a computerized cash register to ring up orders
-Prepared and cooked all items on the store’s menu
-Cleaned and sanitized the kitchen area to meet health regulations
Special Aptitude/Skills
I am computer literate, a great problem solver, a team player, a hard worker, reliable, honest, punctual, and a people person