Service Advisor Customer
Resume:
KRISTY
FOSHIE
************@*****.***
Greeneville, Tennessee 37745
Dependable and reliable employee seeking opportunity to expand skills and contribute to the company success. Im consider to be hardworking, ethical and detailed-oriented. Willing to take on any task. Experience working in sells, processing work orders and invoices. As a Service Advisor I deliver consistent and professional work for every assignment. Offers 4+ years in Trucking Industries. I have top-notch abilities in Communicating with Companies and Driver's. 4+ years. Having the ability and knowledge to know what companies need to keep their business successful and keep their equipment up and running. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
PROFESSIONAL SUMMARY
Crockett Enterprise INC - 4 yrs 5 mos
Truck Service Advisor • Greeneville, TN • 10/2019 - Current WORK HISTORY
Supported efficient field operations by creating work orders, coordinating appointments, and managing billing
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• Take via inbound and outbound calls, as well as email Met customer needs consistently, quickly determining, defining, and resolving issues
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Contributed to billing accuracy by determining charges for services requested, collecting.
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Streamlined communication between technicians and customers, ensuring clear understanding of repair needs and expectations.
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Increased repeat business by establishing rapport with clients and addressing their concerns promptly and professionally.
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Developed comprehensive knowledge of various truck models, enabling efficient diagnosis and precise recommendations for repairs.
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Collaborated with team members to ensure timely completion of repairs, resulting in minimal downtime for clients.
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Contributed to revenue growth by upselling additional services such as preventive maintenance packages or extended warranties when appropriate.
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Provided exceptional customer service throughout the entire repair process, including follow-up calls to confirm satisfaction with completed work.
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Ensured compliance with all company policies as well as federal regulations regarding vehicle safety standards during service processes.
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Communication
Computer
Multitasking
Scheduling service appointments
Microsoft Word
Critical thinking
Task prioritization
Customer Accounts
Service Scheduling
Parts Ordering
Customer follow-up
Work Order Management
Customer Relations
Technical knowledge
Truck systems understanding
Upselling Services
Customer service abilities
Tool and Parts Inventory Oversight
Worker Training
Policy and Procedure Writing
SKILLS
Vendor Relationship Management
Team Collaboration
Materials and Labor Costing
Decision-Making
Report Preparation
Repair Requirements
Determination
Work Estimation
Professionalism
Organizational Skills
Analytical Thinking
Quality Assurance
Adaptability and Flexibility
OSHA Compliance
Excellent Communication
Continuous Improvement
Analytical and Critical Thinking
Billing and Accounting Support
Effective Communication
Problem-Solving
Employee Motivation
Problem-solving abilities
Reliability
Relationship Building
Multitasking Abilities
Conflict Resolution
Maintenance Planning
Schedule Management
Task Prioritization
Attention to Detail
Professional Demeanor
Active Listening
Self Motivation
Dependable and Consistent
Walter State Community College
Greeneville, Tennessee • 06/2008
General Education Diploma
EDUCATION
Worthington Industries - 4 yrs 8 mos
Paint Prepper • 10/2014 - 06/2019
Four Oaks Healthcare - 3 yrs 9 mos
Certified Nursing Assistant • 04/2010 - 01/2014
Implemented effective scheduling methods that optimized workflow and technician productivity while minimizing customer wait times.
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Scheduled and oversaw maintenance, repair and installation activities.
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Monitored safety compliance to maintain strict standards and protect team members from harm.
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Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
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Monitored product quality and communicated necessary improvements to site superintendent.
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Enhanced customer satisfaction by providing timely and accurate information on truck repair services and maintenance schedules.
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Protected nearby surfaces from overspray and paint drops by masking off areas
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Estimated and planned work based on job orders and direct instructions from supervisors
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• Worked effectively with diverse team to accomplish daily objectives Prepared surfaces by sanding off imperfections and filling weld seams with caulk.
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Enhanced paint quality by thoroughly cleaning and preparing surfaces for painting.
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Reduced rework rate by carefully masking areas not designated for painting.
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Improved project efficiency with meticulous organization of tools and materials.
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Maximized paint adhesion by properly sanding and smoothing surfaces before application.
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Maintained a safe working environment by following all safety protocols and wearing appropriate protective gear.
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Increased customer satisfaction with detailed paint preparations, resulting in high-quality finishes.
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Supported environmental initiatives by properly disposing of hazardous waste materials according to regulations.
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Expanded skill set through ongoing training on new techniques and equipment related to paint preparation tasks.
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Minimized overspray issues by utilizing effective masking techniques for multiple surface types.
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Demonstrated attention to detail while inspecting surfaces for flaws or defects prior to painting processes.
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Assisted in reducing overall material costs by efficiently estimating required amounts of supplies needed for each project.
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Completed projects within deadline constraints through consistent adherence to schedules and prioritization of tasks.
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• Took vital signs including, pulse, and blood pressure
• Transferred patients between beds, wheelchairs, and other locations Monitored patients' conditions and reported problems to nursing staff
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Improved patient quality of life by assisting with activities of daily living.
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Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
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Assisted patients with daily living activities for enhanced comfort and wellbeing.
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Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
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Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
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Built rapport with patients and families, providing emotional support during difficult times.
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Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
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Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
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Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
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Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
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Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
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Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
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Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
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Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
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Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
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Assisted nurses with wound care procedures ensuring proper healing processes took place.
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Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
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Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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