Rowen Spires

Milwaukee, WI *****

608-***-****

ad4ywp@r.postjobfree.com

PROFESSIONAL SUMMARY

A highly organized and detail-oriented professional with eight years of customer service experience, including three years of hands-on team management knowledge. Proven ability to multitask and prioritize tasks effectively while delivering exceptional service. Possesses excellent communication skills and is proficient in Microsoft Office/Outlook, Teams, PowerPoint, Google Docs, and Spreadsheets.

EDUCATION

Madison Area Technical College, 1701 Wright Street, Madison, WI Transfer Program Sep 2016 - Oct 2018

UW-Milwaukee College of Letters and Science- English, PO Box 729, 2442 E. Kenwood Blvd. - English Major Aug 2018 - May 2019

WORK EXPERIENCE

The Refinery Photo Studio, 229 E Wisconsin Ave, Suite 902 Milwaukee, WI Assistant Producer and Office Administrator November 2023 - Present

- Bill and invoice clients through 17hats and Square.

- Manage the calendar for lead photographer Jessica Kaminski.

- Coordinate scheduling hair and makeup artists for clients, in-studio, and on-location photo shoots.

- Plan and schedule walkthroughs and onsite shoots with clients.

- Respond to online and phone inquiries for sessions with The Refinery.

- Manage and update the client database.

- Manage inventory of merchandise and office materials.

- Produce social media content for Facebook, Instagram, LinkedIn, etc. Alpine Plywood Corporation, 22212 W Silver Spring Rd Milwaukee, WI Inside Sales Representative November 2021 - May 2023

- Managed eight main accounts, as well as phone leads and callouts.

- Helped add over ten accounts during employment at Alpine.

- Worked with Agility Systems, B2B Wilsonart, and Outlook.

- Managed in-house Wilsonart Sample Library, tracked back-ordered material, kept customers updated on expected shipments, and handled logistics for job site delivery.

- Responded to inquiries and provided excellent customer service.

- Maintained records of sales activity and provided reports. GNC, 1428 E Brady St Milwaukee, WI 53202

Sales Associate March 2021- November 2021

- Educated customers on human body chemistry, from vegan proteins to vitamins and supplements.

- Assisted customers with their needs by asking pointed questions.

- Provided excellent customer service and maintained a clean and organized store environment. Ian's Pizza, North Ave 2035 E North Ave Milwaukee, WI 53211 Supervisor March 2018- June 2021

- Supervised and worked in a fast-paced environment with demanding customers and complaints.

- Supported staff of 5-9 individuals and delegated tasks when necessary.

- Tracked gross sales, daily, weekly, and monthly sales, and food waste.

- Provided EOS reports of staff and maintenance throughout the business.

- Maintained records of sales activity and provided reports. ADDITIONAL SKILLS

- Certified 200 Y-RT Yoga Instructor.

- Billing and Invoicing with 17hats and Square.

- B2B purchasing and order tracking.

-Inventory Management

-Produce social media content for Facebook, Instagram, LinkedIn, et

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