Claudia M Espinoza

Hoboken, NJ *****

ad4d3p@r.postjobfree.com

+1-201-***-****

Professional Experience

Bilingual Receptionist/Attendant

Trump Hotel - 5th Ave, New York

February 2016 to April 2018

Objective:

Dedicated Bilingual Receptionist committed to providing excellent customer service and administrative support, utilizing my communication skills and language proficiency (English and Spanish) to create a positive guest experience.

Professional Experience:

Bilingual Receptionist, Trump Hotel, New York, N.Y.

• Welcomed and assisted international guests in English and Portuguese.

• Efficiently managed check-in, check-out, and reservations.

• Coordinated communication between departments to ensure a smooth stay.

BACC Travel Agency, Newark, New Jersey

• Provided administrative support in English and Portuguese to the executive team.

• Organized documents, scheduled meetings, and managed correspondence.

• Translated important documents to ensure clarity in global communication.

Education:

Bachelor's Degree in Hospitality and Tourism - Veiga de Almeida University (UVA), Rio de Janeiro, RJ.

Skills:

• Fluent in English, Spanish, and Portuguese.

• Excellent verbal and written communication skills.

• Proficient in reservation management systems and Microsoft Office suite.

• Strong multitasking and time management abilities.

• High-quality customer service and problem-solving skills.

Languages:

• Fluent in English and Spanish

• Portuguese: Native

Additional Activities:

• Participated in customer service and communication skills workshops.

• Volunteered at local tourism events to expand professional network.

References available upon request.

Note: I am Brazilian but hold dual citizenship (American).

Education

Bachelor's Degree - Tourism and Marketing

Veiga de Almeida University - Rio de Janeiro, RJ

Current Date

Skills and Competencies

• Sales

• Retail sales

• Customer service

• Phone etiquette

Certifications and Licenses

Driver's License

Contact this candidate