JAMES (Jim) R. ELKINS

SUMMARY

Possesses over twenty-five (25) years of progressive IS experience as a program manager, project manager, technical/team lead, systems analyst, business analyst and software engineer.

●Skilled in complete system development life cycle, both waterfall and agile, on multiple hardware and software platforms.

●Proficient in decision-making, goal setting, resource utilization for management, training, and overall staff motivation to achieve set initiatives of senior management.

●Practiced in interpreting regulations, enforcing policies, and foreseeing and handling sensitive problems.

●Possesses an effective ability to interact with superiors, subordinates and users of all levels.

●Integrations managed include: ServiceNow, Benchmark IRIS, SmartTS, Venafi Certificate Management, Wells Fargo project built on Reuter’s network for comprehensive view of the WF network, and GOOD Technologies secure email.

●SAFe Agile framework

● Scrum Master Certification (SMC) Issued 3/2021, expires 3/2024 Credential 832935 ● Project Management Office (PMO) - assisted in building, delivered projects

●Structured Business Analysis

●Enterprise Application Architecture

●International Project Delivery

●Enterprise System Deployment and Integration

●Data Analysis / Architecture

●Software Development

●Project / Program Management

●Structured Project Methodologies

●Agile Methodology

SKILLS PROFILE

●Azure DevOps, MS Dynamics

●SQL Server, Oracle, DB2/UDB, HADOOP

●TOAD, SQL, Oracle Virtual Directory (OVD)

●Java EE, Red Hat JBOSS, C#, J#, Visual Basic, COBOL, RPG IV, ILE, JavaScript, Python

●Unified Modeling Language (UML), Agile Development method, Extreme Programming (XP)

●Operating Systems: Solaris, Windows, UNIX, Linux, Red Hat Enterprise Linux

●WebSphere, APACHE TomCat, Mule Enterprise Service Bus, CyberArk, Venafi

●Microsoft Word, Project, Excel, PowerPoint, Visio, Outlook, Internet Explorer, Publisher, InfoPath, SharePoint

●JD Edwards ERP, Salesforce CRM

●VPMi, Remedy, Clarify PPM, ChangePoint, Broadvision; GOOD e-mail

●ServiceNow

●Jira, Confluence, and other modules of the Atlasian suite

Covid hiatus - 6/2020 - 6/2021

Sabbatical - 6/2023 - 12/2023

BUSINESS EXPERIENCE

Apex Systems Consultant with BJC Sr. Project Manager 2/2022- 06/2023

●Replaced Childcare facilities line of business enterprise application at 3 facilities

●Provided an ETL solution from 3 diverse sources for Specialty Pharmacy certification

●Led two strategic development efforts for the Children’s hospital outreach program

●Placed revenue generating library printing application with accounting capabilities in Azure using DevOps

●Functioned as a Senior Business analyst on all projects also

Bradford & Galt/ettain group/Experis Consultant with Hussmann Refrigeration 6/2021 – 1/2022 Sr. Program Manger

●Coordinated efforts on large ERP Consolidation/Implementation

●Set up and track budgets for MS Dynamics project focused on a $400M Service division, operating in conjunction with Hitachi (Implementation Vendor)

●Utilized MS Project to plan a multi-stage/multi-year project

●Azure DevOps used for tracking and monitoring project with metrics and analytics

●Operated in full Agile environment

●Conducted Business Analysis and documentation efforts

Consulting @ NAVVIS Healthcare 02/2020 – 5/2020 Project Manager

● Lead population health project including strategic planning, organizing policies, monitor and oversee projects with internal and external stakeholders to deliver defined requirements and meet organization and client strategic objectives to achieve business success. Direct project planning, scheduling, allocating resources and stakeholder communication to strengthen entire financial structure of the company.

90 day rescue project, 6 team members, $1,350,000 budget, regional Population Health

Consulting @ RGA 06/2017 – 01/2020 Program Manager Information Technology Service Management (ITSM)

●Consulting with a large multi-national reinsurance firm by assisting in improving operational activities related to vulnerability, productivity, and quality.

●Assisting with remediation of the ServiceNow Configuration Management Database (CMDB) to allow better ITSM performance and diagnostics.

●Identifying and producing metrics related to Changes, Incidents, and Problems according to ITIL standards.

●Advising on Change, Incident, and Problem processes and analysis.

●Designed and Implemented ServiceNow integrations with VMWare AirWatch for mobile devices, SCCM for workstations, Oracle and MSSQL for databases, and LANSweeper for servers.

●Ran analysis of MS Dynamics vs. Salesforce CRMs

●Environment: Windows, Websphere, Oracle, Java

●Functioned as a Senior Business Analyst on the project

Consulting @ Wells Fargo 12/2015 – 05/2017 Senior Consultant Project Management

●Managed vulnerability remediation for foundational software development on ~40 applications.

●Managed strategic, analytic, and diagnostic big data integration for identifying all impacted software of specific vulnerabilities or functional changes – three external vendors, creation of isolated network from hardware purchase through implementation, 2 software package customizations – Benchmark’s IRIS and SmartTS, User Acceptance testing, client personnel access and training, implementation.

●Conducted stakeholder meetings and reported up to senior IT management.

●Environment: Windows, Linux, Websphere, Oracle, Java

●Lead Business Analysis efforts for IT Service management integration and reporting

Bradford and Galt @ Express Scripts 02/2014 – 10/2015 Senior Consultant - Project Management

●Managed $4M project to migrate 35 foundation applications and 100 instances of related Oracle databases to new data centers on a consolidated Linux virtual platform, upgrading to a new consolidated Linux virtual platform.

●Also upgraded selected apps from WebSphere 6.0 to WebSphere 7.0 and implementing Oracle Virtual Directory (OVD).

●Managed installation of Venafi certificate management software from building VMs to validation and certificate load; also managed vendor Statement Of Work for professional services.

●Managed conversion of a Trending application administrative tool from PowerBuilder to Java.

●Managed GOOD e-mail expansion project from VM creation to implementation.

●Managed government customer Opt Out Orchestration project.

●Managed electronic prescription projects.

●Managed electronic Work Force Management (eWFM) enhancements project including implementation of a new mobile application, from VM creation to implementation.

●Responsible for all operational project work – MS Project scheduling, budgeting, labor forecasts, SOW creation, approval, and implementation, hardware purchases and installations, change requests, implementation and fallback plans, and project initiation, phase (sprint), and closure documentation.

●Conducted stakeholder meetings and reported up to senior IT management.

●Provided direction and engagement on Business Analysis for all projects

●Environment: Windows, Websphere, Oracle, Java

●Tools used: MS Project

Consulting @ Mastercard Worldwide, Inc. 03/2008 – 12/2013 Project Manager ● Led non-US country website creation and maintenance for two years.

●Headed multiple efforts in threat management and regulatory compliance.

●Contributed leadership to maturity efforts for flagship Priceless Cities endeavors.

●Project managed development and implementation of Small Business Processing Refresh.

●Led development and implementation of large efforts for Content Management, Prepaid, and PCI compliance.

●Mentored multiple new project managers in MasterCard processes and procedures.

●Contributed significantly to MasterCard's overall and infrastructure project management training.

●Led development of Internet applications in a Java EE/Oracle/WebSphere environment.

●Managed website design for U.S. Merchant site, EU, Middle East, and Asia Pacific sites for offers, promotions, and other interactive web experiences.

●Worked with marketing agencies, offshore/outsourced development vendor, and internal business owners by geography to provide consistent image and message on a global scale.

●Delivered solutions considering all regulatory and legal constraints in the payments processing space

●Conducted stakeholder meetings and reported up to senior IT management. Locally and in New York headquarters

●Transitioned to full-time employee status, based on performance, from contract assignment with Bradford & Galt, Inc

●Led EU dictated fees explanation for all EU countries in native languages

●Contributed Senior Business Analyst artifacts

●Environment: Windows, Linux, Websphere, Oracle, Java

●Tools used: Jira, Confluence, MS Project

Bradford & Galt, Inc. (Anheuser-Busch, Inc., full- time/contract) (1 yr.) 10/2007 – 12/2007

Senior Consultant - Project Management

●Provided Scoping, Scheduling, and initial design for modifications to a .Net Windows Forms Dashboard that monitors packaging production lines for inspection faults, statistical alarms, and down-time

●Conducted the effort under client’s Software Development Life Cycle (SDLC) and Unified Modeling Language (UML) constructs such as: Use Cases, Sequence Diagrams, Activity

Diagrams, and Swim-lane process flows produced

●Involved in requirements gathering sessions, coordination with the application development team, and collaboration with other information systems teams related to integration. The resulting document provided the roadmap for all of calendar 2008 work on the strategic application which had a budget of $600K

●Served as Senior Business Analyst

●Conducted stakeholder meetings and reported up to senior IT management

●Envioronment: Windows, Oracle, Dot Net

●Tools used: Jira, Confluence, MS Project

Covidien / Tyco Healthcare / Mallinckrodt 10/2000 – 07/2007 Project Manager and

Business Systems Analyst IV

●Developed requirements for integration of imaging medical device repair into enterprise device Service system.

●Performed data conversion of imaging medical device repair history from 3rd party package to Enterprise device Service system.

●Provided analysis, design, modification, and testing for user specified changes to company-owned equipment tracking including operational and financial treatment.

● Mentored subordinates, peers, and superiors on device tracking and asset management.

● Conducted FDA validation and documentation for multiple systems including medical device repair, asset management, and customer self-help.

●Wrote test plans, designs, and specifications for online and batch modifications to medical device service functions.

●Documented accounting treatments, user guides, and functional operations manuals for medical device applications.

●Designed and wrote modifications to enterprise recall system to enable tracking of nuclear medicine shipments and returns.

●Conducted stakeholder meetings and reported up to senior IT management.

●Co-managed JD Edwards ERP integration for $2 billion NPB acquisition

●Managed Puritan Bennett’s and Nellcor’s Factory and Field Service portfolio

●Envioronment: Windows, Oracle, Dot Net

●Tools used: Jira, Confluence, MS Project

Additional Employment Available Upon Request

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